Utmost are ridiculously slow. Contacted then 1st September to drawdown on pension.....eventually after 4 weeks they send the paperwork...let's hope the market doesnt crash because these incompetents w... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I asked for a valuation of my policy on August 24th 2026. I did eventually speak to someone, but I would like a valuation in writing. Gillian Ward Postcode BR2 9GE
I deal with Utmost (earlier Generali) for their Utmost Worldwide plan. I have signed necessary documents so cannot state from legal perspective that I was not aware but the agents selling this make su... Mehr ansehen
Unternehmen hat geantwortet
Online access needs a bit of work esp for former Reliance pensions but otherwise my experience with Utmost was very good. They took on my Equitable pension and managed a reasonable return and also my... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Utmost Life and Pensions
Vom Unternehmen geschrieben
Utmost Life and Pensions is a UK life and pensions company helping customers plan and save for the long term, with roots going back over 100 years.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Kontaktinformationen
Utmost Life and Pensions, Walton Street, Aylesbury, HP21 7QW, Buckinghamshire, Vereinigtes Königreich
- 0330 159 1530
- enquiries@utmost.co.uk
- utmost.co.uk
2.7
Mangelhaft
361 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 62 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback and I am pleased to see that you have had a good experience with us. Regards Laura
Disappointed …
I have contacted them a couple of times but have had no response.
I need access to my funds , but am unable to because of lack of response.
19. Dezember 2024
Antwort von Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback. I can confirm that I have looked at your case and you should have had an automated response to let you know when you could expect a reply but I have spoken to the manager of that team and asked them to get an urgent response out to you today. Regards Laura
Great access to website!
21. Dezember 2024
Antwort von Utmost Life and Pensions
Hi Steve. Thanks for taking the time to provide some feedback and I am pleased to hear about your positive experience. Regards Laura
Why does it take 5-8 days to reply to a…
Why does it take 5-8 days to reply to a simple email request?
1. Dezember 2024
Antwort von Utmost Life and Pensions
Hi Mr Foley. Thanks for taking the provide some feedback and I am sorry that we were not able to get this information out to you more quickly. We aim to get responses out in under 10 working days and in most cases it will be less than this. I can see we sent you the information you requested on Christmas Eve but please email me at enquiries@utmost.co.uk if you are missing any documentation. Regards Laura
I’ve given it five MR. Williams stars because I just…
I’ve given it five stars because I just click on the button get a code simple to access fantastic service
19. Dezember 2024
Antwort von Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback and I am happy to hear that you are pleased with the service. Regards Laura
App sometimes freezes when waiting to…
App sometimes freezes when waiting to put texted code in. Very basic provision of account balance info.
18. Dezember 2024
Antwort von Utmost Life and Pensions
Hi Mr Simmons. Thanks for taking the time to provide some feedback. We have taken on board your comments and will take these into account when we next look to make changes to the site. Regards Laura
Good timing for pension payout. I asked for my lump sum payment and I…
I asked for my lump sum payment and I received it in a short time. Someone said it might take longer than it did to receive my money. Another company, with whom I have some more pension money invested is taking longer to sort out my money.
17. Dezember 2024
Antwort von Utmost Life and Pensions
Hi Louise. Thanks for taking the time to provide some feedback. I am so glad to hear that you had a good experience with us recently. Regards Laura
Pension Money Request
It is so difficult to get MY money from you after I have made my request - why I ask!
1. Dezember 2024
Antwort von Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback. I have checked our records and I can see that you contacted us on 24 November and we sent a reply and all the appropriate forms to MyUtmost on 2 December but I notice that we have not heard back from you. Please can you let us know urgently if you have not received these documents and I will arrange for them to be resent asap. Regards Laura
Did well explaining all the options I…
Did well explaining all the options I had and getting forms to me and paying out but gave me wrong information on the amount they were paying me & denied it was wrong until I took them through the calculation.
Also totally messed up the tax paid, even though it was supposed to be emergency tax and couldn't explain how they had got to the figure they had.
7. Dezember 2024
Antwort von Utmost Life and Pensions
Hi Mr Gruber. Thanks for taking the time to provide some feedback. I have had a look at your case and I can see the conversations you had with us and I apologise for any misunderstandings. I hope you now have everything you need but please email me at enquiries@utmost.co.uk if you have any further questions. Regards Laura
Haven't looked back since my pension…
Haven't looked back since my pension was transferred to Utmost
18. Dezember 2024
Antwort von Utmost Life and Pensions
Hi Anne. Thanks for taking the time to provide some feedback and I am glad to hear that you are happy with the service you are receiving from us. Regards Laura
Antwort von Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback. I do understand where you are coming from but unfortunately, pensions regulations do mean lots of paperwork but I hope you have everything you need and you were happy with the outcome. Regards Laura
I use the online messaging service and…
I use the online messaging service and find that the messages are always responded to fast and politely. They always answer my questions, despite my tendency to ask a lot!
2. Dezember 2024
Antwort von Utmost Life and Pensions
Hi Pauline. Thanks for taking the time to provide some feedback and I am happy to hear that you are pleased with the service we are providing through MyUtmost. Regards Laura
Simple and secure ability to access…
Simple and secure ability to access policy information
17. Dezember 2024
Antwort von Utmost Life and Pensions
Hi Nicholas. Thanks for taking the time to provide some feedback and I am glad to hear you have had a good experience using MyUtmost. Regards Laura
Antwort von Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback and I am glad to hear you have had a good experience using MyUtmost. Regards Laura
Antwort von Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback and I am pleased to hear you are happy with the service. Regards Laura
Average performance just satisfactory
As a former Equitable Life customer I find Utmost satisfactory but the management charges are OK but the results are I feel are very average.
The website is not very helpful and doesn't seem to have been updated in years. Online management doesn't seem possible as far as I know and finally the level of advice available to someone not based in the UK is inadequate.
2. Dezember 2024
Antwort von Utmost Life and Pensions
Hi Mr Jagger. Thanks for taking the time to provide some feedback. We are currently reviewing our website to see where we can improve navigation and help policyholders find what they are looking for more easily. On MyUtmost, you are able to amend your personal details and switch your unit-linked investments and we are looking to see what other automation we can add. If you have any specific thoughts on this, particularly being based overseas, I would love get some more feedback from you and you can email me with any suggestions at enquiries@utmost.co.uk Regards Laura
Couldn't fault this company at all the…
Couldn't fault this company at all the service is unreal the staff are very helpful and understanding exceptional service from start to finish.
16. Dezember 2024
Antwort von Utmost Life and Pensions
Hi Andrew. Thanks for taking the time to provide some feedback and it is great to hear comments like this. I will ensure I pass these onto the Customer Services team. Regards Laura
Confidence
Simple registration and fast effective logon /security.
Quick and thorough response to my queries. A confident feeling that I will get a response to future queries or requests.
16. Dezember 2024
Antwort von Utmost Life and Pensions
Hi Mick. Thanks for taking the time to provide some feedback and I am pleased to hear that you have found MyUtmost quick and easy to use and we have been able to give you what you needed. Regards Laura
Antwort von Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback and I am happy to hear that you have had a good experience using MyUtmost. Regards Laura
Easy to use site
12. Dezember 2024
Antwort von Utmost Life and Pensions
Hi Mr Adlington. Thanks for taking the time to provide some feedback and I glad to hear that you are finding MyUtmost easy to use. Regards Laura
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