Utmost are ridiculously slow. Contacted then 1st September to drawdown on pension.....eventually after 4 weeks they send the paperwork...let's hope the market doesnt crash because these incompetents w... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I asked for a valuation of my policy on August 24th 2026. I did eventually speak to someone, but I would like a valuation in writing. Gillian Ward Postcode BR2 9GE
I deal with Utmost (earlier Generali) for their Utmost Worldwide plan. I have signed necessary documents so cannot state from legal perspective that I was not aware but the agents selling this make su... Mehr ansehen
Unternehmen hat geantwortet
Online access needs a bit of work esp for former Reliance pensions but otherwise my experience with Utmost was very good. They took on my Equitable pension and managed a reasonable return and also my... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Utmost Life and Pensions
Vom Unternehmen geschrieben
Utmost Life and Pensions is a UK life and pensions company helping customers plan and save for the long term, with roots going back over 100 years.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Kontaktinformationen
Utmost Life and Pensions, Walton Street, Aylesbury, HP21 7QW, Buckinghamshire, Vereinigtes Königreich
- 0330 159 1530
- enquiries@utmost.co.uk
- utmost.co.uk
2.7
Mangelhaft
361 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 62 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Informative and helpful inquiry response.
An informative and helpful response was received within the advised timescale to an inquiry and the documentation provided which had been requested along with the inquiry.
3. September 2023
Antwort von Utmost Life and Pensions
Hi Francis. Thank for you taking time to provide some feedback. I am pleased to hear that you had a good experience with us recently. Regards Laura
The Listening Team
Listening taking note ,response is clear and in terms i can understand.
2. August 2023
Antwort von Utmost Life and Pensions
Hi. Thanks for taking time to provide some feedback. Regards Laura
It wasn't great ;it was what I would…
It wasn't great ;it was what I would expect ; competent .
5. September 2023
Antwort von Utmost Life and Pensions
Hi Mr Goodacre. Thank you for taking time to provide some feedback. Regards Laura
Antwort von Utmost Life and Pensions
HI Mr Cook. Thank you for taking time to provide some feedback. Regards Laura
Easy to access very secure for on line…
Easy to access very secure for on line safety. Not complicated to navigate.
3. September 2023
Antwort von Utmost Life and Pensions
Hi Susan. Thank you for taking time to provide some feedback. Regards Laura
Always great service
4. September 2023
Antwort von Utmost Life and Pensions
Hi Mr Woollard. Thanks for taking time to provide some feedback. I am pleased to hear you had a positive experience with us recently. Regards Laura
Good to use the website lots of helpful…
Good to use the website lots of helpful info plus a phone number game to ring
22. August 2023
Antwort von Utmost Life and Pensions
Hi Lea. Thanks for taking time to provide some feedback and I am glad to hear that you found the information on the website useful. Regards Laura
Quite easy to access online
Quite easy to access online, just a pity my pension investment has gone down not up! Expect better results really.
3. September 2023
Antwort von Utmost Life and Pensions
Hi Linda. Thanks for taking time to provide some feedback. I am sorry to hear you are disappointed with your return. The markets have been volatile for a number of months now, which is effecting returns across the industry. Our website has lots of useful information about the unit-linked funds we offer and if you find a fund that better meets your needs, you can switch investments, free of charge, using MyUtmost or over the phone. Regards Laura
Website clear and easy to use
30. August 2023
Antwort von Utmost Life and Pensions
Hi Mr Kemp. Thanks for taking time to provide some feedback. Regards Laura
Comprehensive ability to either auto…
Comprehensive ability to either auto invest or to place one’s own preferences based on detailed information available on the website
1. September 2023
Antwort von Utmost Life and Pensions
Hi Mr McCusker. Thanks for taking time to provide some feedback. I am glad to hear to have found the unit-linked fund information useful on the website and you are happy with the switching functionality on MyUtmost. Regards Laura
They do their Utmost to cock it up
I absolutely appaling company they have been dragging their heals for over a year when supposedly closing my belated father in laws account. They repeatedly ask for the same information even information that was shared by our solicitor after my father in law passed away. All this is doing is racking up fees they take from the account and gets my wife and her family upsetduessse nature of the account to be closed. The latest sham is asking for bank details yet we have copies of bank statements stamped received by utmost. If we could give zero we would
1. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Utmost Life and Pensions
Hi Mr Robson. I am so sorry to hear that this process if causing such distress to you family, particularly at such a difficult time. I would be happy to have a look at this case to see if there is something I can do. Please can you email me at enquiries@utmost.co.uk and let me have the policy number and I will do what I can to get this resolved for you. Regards Laura
I found what I wanted easily.
2. September 2023
Antwort von Utmost Life and Pensions
Hi Rosemary. Thanks for taking the time to provide some feedback. Regards Laura
Easy to use for non computer people
1. September 2023
Antwort von Utmost Life and Pensions
Hi Ian. Thanks for taking time to provide some feedback. We tried hard to make the service accessible for everyone and I am glad to hear that you have found it easy to use. Regards Laura
Moved to France
Moved to France - have many deferred pensions. Only utmost made the address change a chore
3. September 2023
Antwort von Utmost Life and Pensions
Hi Iain. Thanks for taking time to provide some feedback. I am sorry to hear that you found the change of address process difficult. If you are able to provide any more information I would love to look into this to see how we can improve the process in the future. Regards Laura
Easy to use website and clear and…
Easy to use website and clear and relevant communication.
1. September 2023
Antwort von Utmost Life and Pensions
Hi Tim. Thanks for taking the time to provide some feedback. Regards Laura
I'm coming up to age 75
I'm coming up to age 75, so lots of admin re. pensions. Utmost gave me clear notice, in English that I could understand, about what I needed to do, and when I rang them to check on details they understood what I wanted and answered my questions accurately. Can't really ask for more.
28. August 2023
Antwort von Utmost Life and Pensions
Hi Jane. Thank you for taking the time to provide us with some feedback. I am glad to hear you had a positive experience when you called our Contact Centre. Regards Laura
A few hiccups
Often have to refresh page, the required passcode sometimes does not come through to my phone.
30. August 2023
Antwort von Utmost Life and Pensions
Hi Liana. Thanks for taking the time to provide us with some feedback. I am sorry to hear that you have been having some issues with MyUtmost. Please contact us on 0330 159 1530 if you continue to have problems. Regards Laura
Antwort von Utmost Life and Pensions
Hi Mrs O'Callaghan. Thanks for taking time to provide us with some feedback and I am glad to hear that you have had a good experience with us. Regards Laura
No data on line,no help for out of UK…
No data on line,no help for out of UK residents now
28. August 2023
Antwort von Utmost Life and Pensions
Hi Mr Pye. Thanks for taking the time to provide us with some feedback. Unfortunately, some of our policies, like yours, require manual calculations, so we are not able to provide a value in MyUtmost. However, if you need information about your policy, please send us a secure message through MyUtmost and we can arrange for the information to be placed back into My Messages. Regards Laura
Bonds option
I was misled with the bonds option by Equitable life. I thought that this was a safe option but it’s high risk. Please give me my money back.
19. August 2023
Antwort von Utmost Life and Pensions
Hi Mr Griffin. Thank you for taking time to provide us with some feedback. I am sorry to hear that you are disappointed with the performance of the bond unit-linked funds. I can see that you have contacted us directly and our complaints department will send you a reply as soon as possible. Regards Laura
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