OSIM USA Bewertungen 160

TrustScore 4 von 5

4.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I recently tried an OSIM massage chair and the experience was excellent. The build quality feels premium and the massage settings really help reduce my daily stress after long working hours.

Bewertet mit 5 von 5 Sternen

Great customer experience overall. The staff were knowledgeable and helped me choose the right product without pressure. I appreciated being able to test different features before making my final deci... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Terrible company, does not support its product. We purchased uASTRO, an expensive massage chair, The leg and feet massage feature do not work. Trying to find a repair person as OSIM international... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great Chair ! Bought the Osim Ulove about 2 years ago, from Houston OSIM. everything is still functioning as it needed. very good customer service Also, their delivery service is phenomenal wh... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Fachhandel für Massage-Zubehör

Vom Unternehmen geschrieben

OSIM North America is a leading wellness and lifestyle company dedicated to helping people live healthier, more balanced lives through innovative technology and design. As part of the globally recognized OSIM brand, we specialize in premium massage chairs, ergonomic solutions, and wellness products that combine advanced engineering with everyday comfort. Our mission is simple: to make wellness accessible, convenient, and effective for modern living. Whether at home or in the workplace, OSIM products are designed to relieve stress, improve circulation, and support overall well-being using intelligent features such as AI-driven massage programs, customizable settings, and user-focused design. At OSIM North America, we believe wellness isn’t a luxury—it’s a necessity. That’s why we are committed to delivering smart, accessible solutions that help people relax better, recover faster, and live well every day.


Kontaktinformationen

4.2

Gut

TrustScore 4 von 5

160 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

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Bewertet mit 5 von 5 Sternen

Purchased the unit in Richmond

Purchased the unit in Richmond. David was very nice and helpful.

22. Januar 2021
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Dear Shar Ben,

Thank you for the comment and I am glad that you had a positive shopping experience with one of our team member. Please don't hesitate to provide feedback to us as it's extremely valuable.

Stay well and take care,

Bewertet mit 4 von 5 Sternen

I just bought osim ulove

I just bought osim ulove , sales representative at Aberdeen ctr shop is helpful and nice, although it is expensive but compare with other brands I think osim is the best and worth it !

18. Januar 2021
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Dear Viola,

Thank you for the comment and I am glad that you had a positive shopping experience with one of our team member. Please don't hesitate to provide feedback to us as it's extremely valuable.

Stay well and take care,

Bewertet mit 1 von 5 Sternen

my wife bought osim udivine v massage…

my wife bought osim udivine v massage chair on dec/2020 online paid $4899 puls tax. total like $5300. which you can get same one from store at mall $4399. i did not know until i spoke to the store sale man. why have different price? this massage chair is too small. may be for small figure woman to use. i am 185 lbs man . i am barely can fit in the seat. this massge chair has very bad program. and it is so weak . you don't even feel anything to your body. machine is keep busy working . but , it is so weak that you feel like you are just wasting time seating over there. Osim does very good marketing and commercial. but, product is very bad. i am very disppointed. i wish i can return it. it is very expensive. i rather buy $799 massage chair from amazon. it is much much better than Osim. i previously own three massage chair all below $900. it's way better than Osim. i live at orange county california. everything i am on the Osim massage chair . i am getting very mad. it is very disappointed massage chair. i suggest you guys always try the massage chair before you buy any brand . i mad a mistake . we did not try .we just ordered it online. because of misleading commercial.

16. Januar 2021
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Good Day Jack!

Thank you for your valuable time in providing us your feedback. We are sorry about your experience.

Please do not hesitate to contact us for more info and further assistance. We are always here to help!

Have a good day!

Bewertet mit 5 von 5 Sternen

I purchased the ujolly from Richmond…

I purchased the ujolly from Richmond osim
It was very good, it could be great if there cover can stand longer. Overall I am happy with osim product. Considering purchase the uJolly.

29. Dezember 2020
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Dear Joyce,

Thank you for being an OSIM customer and thank you for your support. I am glad that you enjoy the product. Please don't hesitate to reach out to us if you have any questions.

Stay well and take care,

Bewertet mit 5 von 5 Sternen

The Vancouver staff is very helpful and…

The Vancouver staff is very helpful and friendly
Good demos even during covid
Mico in Richmond helped me with purchase.

28. November 2020
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Dear Michael,

Thank you for the comment and I am glad that you had a positive shopping experience with one of our team member. Please don't hesitate to provide feedback to us as it's extremely valuable.

Stay well and take care,

Bewertet mit 2 von 5 Sternen

Ulove is NOT worth the money

I bought the Ulove massage chair as a special birthday gift to award myself for many years of hard work. The sales manager at the Arcadia Mall was very nice, so the purchase experience was good overall. However, I’m not very happy and confident about the quality of this massage chair, given it’s such an expensive product. About a month or so after I had the chair, the chair suddenly started to make big noise and the roller stopped working. So I called OSIM. Luckily it was still in warranty, so I did not have to pay for the labor and part. It turned out there was a plastic piece broken for the roller. I was kind of disappointed because I only had the chair for a month and the piece was very important area but they use plastic. Then I had some peaceful time until recently the leg area started to make big noise and error message appeared again. The leg massage stopped working this time. I contacted the sales manager and she was nice to arrange the repair for me. However the repair is very expensive( just labor is already $180 and I have to pay for part as well) because my chair have passed the two year warranty. So I don’t know how much it’s going to cost me totally to fix the chair. I’m kind of annoyed and upset as I spent lots of money to buy the chair, but I have to keep spending more money to fix it. And I don’t know what will break again next time. This is really annoying. So in conclusion, if I could set the o’clock back and I would NOT choose to buy the OSIM massage chair. I would definitely consider more carefully about the warranty as it shows how much the company’s confidence in their own product.

24. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I like their services and promote

I like their services and promote. I like how they let us try it. Thank osim!

9. November 2020
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Dear Ah,

Thank you for being an OSIM customer and thank you for your support. I am glad that you enjoy the product. Please don't hesitate to reach out to us if you have any questions.

Stay well and take care,

Bewertet mit 5 von 5 Sternen

Purchased a uLove2 in Toronto store

Purchased a uLove2 in Toronto store, most of sales are so friendly and talkative.
Me and my mom were there to buy ice cream. They still invited us into store for rest.
After 3 times visiting, we finally purchased uLove2.

4. November 2020
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Dear Shih Yeh Lin,

Thank you for being an OSIM customer and thank you for your support. I am glad that you enjoy the product. Please don't hesitate to reach out to us if you have any questions.

Stay well and take care,

Bewertet mit 5 von 5 Sternen

Own OSIM uInfinity for 5 and half year

Own OSIM uInfinity for 5 and half year, my entire family Had been enjoyed it a lot since day one, it does need service once in about 3 years after my purchase, the technician was very nice to explain why it happen and how to avoid. Last week, we are considering to upgrade to a new model uLove 2, the gentleman is very helpful and knowledgeable, and get us a great trade in value for my uInifnity. Now, we have received our uLove 2 for 2 weeks, and same as before, we are enjoying it every single day after long day work. I have to say, Thank you Osim.

4. November 2020
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Dear David,

Thank you for being an OSIM customer and thank you for your support. I am glad that you enjoy the product. Please don't hesitate to reach out to us if you have any questions.

Stay well and take care,

Bewertet mit 1 von 5 Sternen

Osim will no longer reupholster my…

Osim will no longer reupholster my uINFINITY Chair making it worthless. Terrible! Now when I want to give it away for free, I get a call from an Osim salesman who wants to get it to close a sale for a customer so that the customer can get the trade in discount!

17. Oktober 2020
OSIM USA-Logo

Antwort von OSIM USA

Hi Steven,

This is Ryan, I am the Customer Service Manager for OSIM North America. I am sorry about your experience. If you are within the North America region, please email us into info@osim.com and we will be able to further assist you on this matter.

Thanks,

Bewertet mit 1 von 5 Sternen

Having exactly the same problem as what…

Having exactly the same problem as what Jessica has. The chair comes with an error 16 message and the detection of neck position does not work at all.

24. September 2020
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Hi Lin,

This is Ryan, I am the Customer Service Manager for OSIM North America. I am sorry about your experience. If you are within the North America region, please email us into info@osim.com and we will be able to further assist you on this matter.

Thanks

Bewertet mit 5 von 5 Sternen

uStiletto + uJolly - exceptional combo!

Purchased uStiletto for my feet and uJolly for my back and couldn't be happier with either product. They make an exceptional combo and are the next best thing to a full massage chair. Highly recommend both products and Osim as a company

21. Juli 2020
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Dear Himanshu,

Thank you for being an OSIM customer and thank you for your support. I am glad that you enjoy the product. Please don't hesitate to reach out to us if you have any questions.

Stay well and take care,

Bewertet mit 1 von 5 Sternen

Error16 message - uLove

I own a uLove and all of a sudden it’s giving me an Error 16 message. Neck detection is completely out of whack, causing extreme pain which in turn means I cannot use the chair. By turning on the chair you wait 4-5mins of no movement - it does not start up as usual. Why is this?

25. Juni 2020
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Hi Jessica,

Sorry about your experience with the OSIM massage chair. Our customer service team will get in touch with you shortly.

Thanks,

Bewertet mit 5 von 5 Sternen

Very pleasant shopping experience

Thanks so much for the excellent product. Love it!

4. Juni 2020
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Dear Christine,

Thank you for being an OSIM customer and thank you for your support. I am glad that you enjoy the product. Please don't hesitate to reach out to us if you have any questions.

Stay well and take care,

Bewertet mit 5 von 5 Sternen

I purchased the uCozy from osim

I purchased the uCozy from osim. It was very good, I bought 3 already, it could be great if there cover can stand longer. Overall I am happy with osim product. Considering purchase the uJolly.

3. Juni 2020
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Dear Candy,

Thank you for being an OSIM customer and thank you for your support. I am glad that you enjoy the product. Please don't hesitate to reach out to us if you have any questions.

Stay well and take care,

Bewertet mit 5 von 5 Sternen

Great customer experience

Great customer experience, especially Mico very helpful!

31. Mai 2020
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Dear DC,

Thank you for the comment and I am glad that you had a positive shopping experience with one of our team member. Please don't hesitate to provide feedback to us as it's extremely valuable.

Stay well and take care,

Bewertet mit 5 von 5 Sternen

Product and service are very good

Product and service are very good. I have been using their foot massager for many years. Buy a new one ustiletto today. It’s very pretty and powerful product

27. Mai 2020
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Dear Yvonne,

Thank you for being an OSIM customer and thank you for your support. I am glad that you enjoy the product. Please don't hesitate to reach out to us if you have any questions.

Stay well and take care,

Bewertet mit 5 von 5 Sternen

Mico explain very detaily about the…

Mico explain very detaily about the products, friendly atmosphere of the store make us become one of the message chair customers

26. Mai 2020
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Dear Daniel,

Thank you for being an OSIM customer and thank you for your support. What a positive experience you had. Please continue to help us grow to be a better company.

Stay well and take care,

Bewertet mit 5 von 5 Sternen

nice massage chair

26. Mai 2020
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Dear Qihua Ma,

Thank you for being an OSIM customer and thank you for your support. I am glad that you enjoy your product. Please continue to help us grow to be a better company.

Stay well and take care,

Bewertet mit 5 von 5 Sternen

High quality massage chairs provide years of great service

I have not one but 2 Osim I-Symphony Massage chairs. They are now more than 10 years old but still function more or less as they originally did. They give a very robust and thorough massage to the back and neck and we use at least one of them almost every day. There are lots of different programs that can be chosen so it is very versatile and you can increase or decrease the strength of the pressure as needed. I especially like the zero gravity feature. The chairs are very happy so fortunately we don't need to move them around too much. the only design flaw that I have come across is that the leg and buttock pressure comes from inflated bags and the plastic connectors become brittle and break easily. However I have been able to repair these myself using low-cost items and without too much trouble. All in all I can say that although these machines are expensive they are worth every penny and I would not hesitate to recommend them to anyone who like me does quite a lot of physical exercise.

22. Mai 2020
Bewertung ohne vorherige Einladung
OSIM USA-Logo

Antwort von OSIM USA

Dear John,

Thank you for being an OSIM customer and thank you for your support. I am glad that you enjoy your product. Your feedback is extremely valuable and please continue to help us to grow into a better company.

Stay well and take care,

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