Highly recommend Urban Sunglasses for their great customer service Ordered Rayban Jackie Ohh to replace a much loved & well worn pair. Delivery was fast, safe and item was well packaged and as des... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a really positive experience with Urban Sunglasses\. Their customer service was excellent — very prompt, professional, friendly and helpful throughout\. Communication was quick and clear, and... Mehr ansehen
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced... Mehr ansehen
Purchased a pair of Ray-Ban sunglasses from this company and they were slightly larger than the ones that I was replacing. You can tell how professional a company is by how they respond to returns. I... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Kontaktinformationen
22 Lintons Lane, KT17 1DD, Epsom, Vereinigtes Königreich
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4.7
Hervorragend
161 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 37 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great store
7. Februar 2026
Antwort von URBAN SUNGLASSES
Hi Dear Vladimir,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I forgot to apply my discount when…
I forgot to apply my discount when placing the order, but the team was helpful and resolved it quickly over the phone. The time arrived on Thursday as expected. Overall a positive and straightforward experience.
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von URBAN SUNGLASSES
Hi Dear Tom,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fantastic sunglasses and Customer service
The sunglasses I ordered arrived and whilst I loved them, they came without a case or certificate of authenticity. I emailed Urban Sunglasses and they replied immediately.
They resolved the issue as soon as possible and apologised for the mistake. Fantastic customer service. Would therefore highly recommend.
Thanks
6. Februar 2026
Antwort von URBAN SUNGLASSES
Hi Dear Nicola,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Awesome company to deal with
Awesome company to deal with. Minor stock issue but they over-delivered in what was promised. my Tom Fords are excellent!
31. Januar 2026
Antwort von URBAN SUNGLASSES
Hi Dear Adam,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I’ve purchased a pair of ran ban…
I’ve purchased a pair of ran ban glasses lately. Very pleased with the quality. Great price. Exactly as described on the web page.
Service was brilliant. Glasses arrived very promptly. Will definitely be purchasing more from urban sunglasses. 👍
7. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von URBAN SUNGLASSES
Hi Dear Mark,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Next day delivery was spot on
Next day delivery was spot on. Boxed well and glasses fit me perfect. Will use them again!!
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von URBAN SUNGLASSES
Hi Dear Iain,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Antwort von URBAN SUNGLASSES
Hi Dear Carla,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
DO NOT TRUST
I received a pair of counterfeit sunglasses from this company. I contacted the company with overwhelming evidence they were fake, and at least they acknowledged immediately that they were 'defective', as they described it. The explanation I received was that "the product you received may have been mixed up with one of the items that had been previously returned to us". I questioned how the how they would avoid returning these sunglasses back into circulation to sell on, and was told that it would be put in the "defective products category" and returned to the seller, and that "our warehouse normally inspects every item, but occasionally such situations can occur." When asked to return the sunglasses in pristine condition though, I made it clear I would be returning them in a way they would no longer be able to be sold onto unsuspecting purchasers. Make of this story what you will. I thought I'd done my due diligence checking out reviews on here for this company but clearly, if an offer seems to good to be true, it probably is. If you want to delve deeper for yourself, go into the pages about returns etc and you'll see a lot of the information talks about a watch company instead. Incredibly disappointing and I'm exceptionally annoyed that had I not been particularly careful in checking, they could have happily taken a considerable amount of money from me for counterfeit sunglasses that also would run the risk of damaging my eyes.
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von URBAN SUNGLASSES
Hi Dear Toni,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
great service on time and very good…
great service on time and very good price thanks
25. Januar 2026
Antwort von URBAN SUNGLASSES
Hi Dear Lee,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Antwort von URBAN SUNGLASSES
Hi Dear Anna,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great communication
Great communication. I wanted to send glasses back no issue Mrs didn’t want them refunded straight away.
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von URBAN SUNGLASSES
Hi Dear Brent,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Really pleased with new sunnies
Really pleased with new sunnies. The service has been great and kept informed all the way. The glasses were well packed and very good price. Would def use again. Thanks
13. Januar 2026
Antwort von URBAN SUNGLASSES
Hi Dear Brian,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Lovely sunglasses.
Lovely sunglasses.
I had a few delivery issues, but the customer service was fantastic at resolving everything
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von URBAN SUNGLASSES
Hi Dear Georgia,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Next day arrival
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von URBAN SUNGLASSES
Hi Dear Mathew,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent communication and fast…
Excellent communication and fast delivery my parcel went missing and I received my order within 5days, happy with my purchase would definitely recommend to everyone
12. Januar 2026
Antwort von URBAN SUNGLASSES
Hi Dear Carleena,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Tom Ford Fausto
Ordered a pair of Tom Ford Fausto they didn’t have it in stock however swiftly arranged for them to bee shipped from their Europe warehouse kept me informed and I did receive them within stipulated timeframe.
Happy customer who wouldn’t hesitate to order again
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von URBAN SUNGLASSES
Hi Dear Abhishek,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent customer service with fantastic prices
Price was fantastic compared to other retailers! Unfortunately my sunglasses were out of stock in the uk warehouse but I had a WhatsApp to say that they could be sourced from the European warehouse (at no extra cost) but delivery would take slightly longer. I was very impressed with this option and the communication was very consistent throughout!
25. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von URBAN SUNGLASSES
Hi Dear Kate,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
The parcel was delivered very quickly
The parcel was delivered very quickly. The glasses are of excellent quality.
15. Januar 2026
Antwort von URBAN SUNGLASSES
Hi Dear Lyudmyla,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Antwort von URBAN SUNGLASSES
Hi Dear Ray,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.