First time ordering from this retailer. I ordered the wrong size and sent an email shortly thereafter asking if they could switch sizes and they were able to do that without any trouble whatsoever. I... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Wonderful shopping experience. Outstanding clothing at a great price with fast shipping. Customer service is a 5 plus. Not only will I shop again soon with them, I’ll encourage my friends. A truly gem... Mehr ansehen
Unternehmen hat geantwortet
im a shapely women and like secured quality garments and my purchase was just that. I will definitely be purchasing again! Thanks!+
I placed an order for an emerald green dress January 6 it is now January 10 and my order hasn’t even been confirmed even though I paid for the one to two day shipping. I’ve contacted their email addre... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Urbanheer – Where Adventure Meets Style Urbanheer is a registered trademark and a global fashion and lifestyle house built on authenticity, craftsmanship, and innovation. We bring together curated designer collections, timeless essentials, and AI-powered personalization to deliver an end-to-end product and service experience that is seamless, trusted, and elevated. We proudly serve customers in the United States, Canada, Australia, and select regions of Europe. Urbanheer is available only through our official channels: urbanheer.com , the Urbanheer App (available on Apple and Android), and our verified Studio locations. At Urbanheer, we believe each of you is special and living a life that deserves to be celebrated. That’s why we add more style and adventure to make every moment more magical — from discovery to delivery, from personalization to service, across web, app, and in-store experiences. Our promise is simple: authentic, exclusive, and stylish.
Urbanheer: Luxury Fashion & Lifestyle
Empower Your Style – Online & In-Person!
Urbanheer Customer Service & Quality Promise
At Urbanheer, we’re committed to premium quality, stylish designs, and exceptional service. Every piece is crafted for comfort, durability, and the perfect fit, with elegant packaging to match.
Now, experience Urbanheer in person! Visit our new studio at Kirkland Waterfront to explore our latest collections.
Urbanheer—Where adventure meets style!
Kontaktinformationen
1260 Carillon Point, 98033, Kirkland, Vereinigte Staaten
- customercare@urbanheer.com
- urbanheer.com
4.2
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116 Bewertungen
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Customer Service
I ordered a pair of hard-to-find shoes from Urbanheer. Unfortunately, the fit wasn't quite right. I was able to reach them by phone, they put me at ease (ordering from a company for the first time is always a bit of a gamble, esp if it doesn't work out for whatever reason), and assisted me with getting a return processed. It was seamless and efficient. It drew me to their site where I actually found a nice assortment of items that I will certainly shop, and will do so with the peace of mind knowing that this is a reputable company. That is so important in today's market where numerous companies appear and it's often difficult to determine which companies are legit. Thank you, Sam, and crew!
23. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Urbanheer
Thank you so much for your kind words and for sharing your experience with Urbanheer! We're thrilled to hear that our team was able to assist you efficiently with your return and that you feel at ease shopping with us. Your satisfaction is our top priority, and we're delighted to have earned your trust. We look forward to serving you again soon and hope you enjoy exploring our wide assortment and collection of products.
This company is easy to reach and…
This company is easy to reach and responds to messages! They sent me a message right after I ordered that the order would be delayed for several weeks, so I called them to cancel my order. A gentleman answered right away and because he made such a good impression, I decided to keep my order and not cancel it. (I wish I knew his name!) The order came earlier than was thought, so I think they took care to get it to me as soon as they could. Urbanheer is an honorable company!
19. Juni 2024
Antwort von Urbanheer
Thank you so much for your kind words! We're delighted to hear that our team's prompt response and dedication left a positive impression on you. Your trust and patience truly motivate us to do our best. We're thrilled that we could deliver your pre-order earlier than expected. Customers like you inspire us to maintain our commitment to excellent service. Thank you for choosing Urbanheer!
Excellent Shirt Harbor
Excellent Shirt Harbor. Great quality, soft fabric, and perfect fit. Stylish and holds up well after washes. Highly recommend.
27. Juni 2024
Easy to shop and order
Easy to shop and order. I like some brands which I never heard off, refreshing to buy some unique European styles in US. Bought a T-shirt for a party and impressed with overall experience.
21. Juni 2024
Antwort von Urbanheer
Thank you for your feedback! We're glad you enjoyed shopping with us and found unique European styles you love. We're thrilled you had a great experience and that the T-shirt was a hit. Looking forward to serving you again!
Amazing fit and amazing quality
Amazing fit and amazing quality. Damn happy with the purchase!!!!
21. Juni 2024
I ordered Dolce&Gabana card holder…
I ordered Dolce&Gabana card holder happy to get with a good price. Everything is great, customer service is excellent, friendly. Thank you Sam for the follow-up call and assistance. I highly recommend UH.
20. Juni 2024
Seamless Shopping Experience with UH: Fast shipping and Excellent Service
We ordered a Salad bowl and Cake server set from UrbanHeer . I was impressed with its elegant design and high quality build . The entire shopping experience was seamless!
My items arrived securely packed and in perfect condition.
14. Juni 2024
Thank you so much Urbanheer.
Thank you so much Urbanheer.
I got my shoes yesterday and it was as good as it looks in the pictures. this is my first time experience with you people and i am very much satisfied what i got & the quality of the shoe is actually amazing.
Thank you so much again
11. Juni 2024
mandando por lo menos el tiempo de…
mandando por lo menos el tiempo de entrega del producto , no me gusto comprar en esta pagina , no dan ningun estimativo de entrega , poco insegura
10. Juni 2024
Antwort von Urbanheer
Primero, gracias por hacer múltiples pedidos en Urbanheer. Valoramos tus comentarios y nos aseguramos de ser una empresa de moda y estilo de vida 100% confiable que te encantará. Hemos implementado un cambio importante en nuestro proceso de seguimiento, con la capacidad de rastrear directamente en nuestro sitio web con capacidades de idioma local. Además, hay un proceso en el que recibirás notificaciones en cada paso del camino. Puedes optar por recibir o rechazar estas notificaciones. También puedes descargar nuestra aplicación móvil para recibir las alertas. Nos esforzamos por mejorar cada día y esperamos seguir sirviéndote. Puedes obtener más información en nuestra página de preguntas frecuentes de Urbanheer. Aquí está el enlace: Urbanheer FAQ.
I got 3 dresses from @Urbanheer.com
I got 3 dresses from @Urbanheer.com. Amazing experience, Excellent and prompt service.
thanks a lot for these beautiful dresses :)
11. Juni 2024
Got my order resolved so everything…
Got my order resolved so everything worked out great good company to order from.
8. Juni 2024
Antwort von Urbanheer
Thank you for your feedback! We value you as our customer and look forward to continuing to serve you with great products and service.
I like that I can pay with Amazon
12. Juni 2024
Antwort von Urbanheer
Thank you! Giving customers options with a seamless shopping experience is our core imperative, and we're glad to hear you like the Amazon payment option. The product you ordered is very popular and high quality—we hope you enjoy it!
Happy! Found exactly what I was looking for
Found exactly what I was looking for - beige too matching with comfort lowers. The delivery tracking is great and customer care team very responsive. There stock gets over very fast, perhaps due to high demand. Will buy again definetely.
7. Juni 2024
Antwort von Urbanheer
Thank you for your wonderful feedback! We're thrilled to hear you found exactly what you were looking for and that you had a great experience with our delivery tracking and customer care team. Due to high demand, our stock does run out quickly, but we appreciate your understanding. We look forward to your next purchase!
No receip/order confirmation and no…
They messed up the original order, but attempted to make it right.
18. Mai 2024
Antwort von Urbanheer
Thank you for your quick call. We are inquiring about why you did not receive our email. We appreciate your time on the phone and your kindness in addressing the issue promptly. We look forward to serving you.
Best regards,
Urbanheer Customer Care
I gave this place a try and ordered…
I gave this place a try and ordered even though I never heard of them before. I received an email saying the product was actually out of stock. And I wanted to make sure the company refunded me so I emailed them. They did. And I received a call the next morning after sending them an email and the person on the phone was very polite and friendly apologized and even is sending me something small as an incentive which I do appreciate. So from being upset I am now willing to try them out again for a future purchase due to the really good customer support I received to my problems. They are a new company however and have some things they still need to sort out. Adding a phone number for customers to call or a live chat would be a nice addition.
27. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Urbanheer
Thank you for choosing Urbanheer and sharing your valuable feedback! We're delighted our customer support team could assist you promptly and effectively. We are a learning organization, and customers like you are part of our learning culture as we aspire to deliver superior value with our services, products and an end-to-end experience. We will take your suggestion and make sure it's easy to find our phone number. We appreciate your understanding and look forward to serving you!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Beautiful Tray
My another wonderful purchase from the UrbanHeer. This beautiful white tray is of great quality, sturdy and with a crisp clean finish and design. This looks stunning as a centre piece on my living room coffee table, as well as makes a great functional household item. I would highly recommend it to anyone looking for an eye catching art deco style tray, that also offers excellent functionality and value.
18. Mai 2024
Antwort von Urbanheer
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the white tray and that it adds a stunning touch to your living room. Your recommendation means a lot to us.
We're committed to providing both style and functionality in our products, and it's great to know we've met your expectations. If you need any further assistance or have any questions, please feel free to reach out.
Looking forward to serving you again!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Everything was fast and sexy
Everything was fast and sexy. I strongly recommend Urbanheer if you love fashion and style.
13. Mai 2024
Antwort von Urbanheer
Thank you for your fantastic feedback! We're delighted to hear that you had a great experience with us. Your recommendation means a lot, and we're thrilled to know you love our fashion and style.
If you need any assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Very pleased with quality, fast delivery and service
Very pleased with quality of outfits I recently purchased from Urbanheer. The fit is perfect and fabrics high quality. I requested fast delivery, customer service team was very responsive and received items ahead of time. Will buy again.
15. Mai 2024
Antwort von Urbanheer
Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with the quality and fit of the outfits you purchased. We're also glad our customer service team could meet your delivery needs promptly.
We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
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