UPDATE: The company eventually answered my emails and gave me detailed instructions on how to return my items. Assuming they refund me, I will be satisfied. 🤞🤞🤞🤞 I’ve been trying to tell them... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Underwear arrived as expected and is cotton, but the item; long, shorts type underwear, fits very poorly, no shaping, so goes down at waist and up thighs at the back. Legs are finished with a bulky, t... Mehr ansehen
I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete... Mehr ansehen
The sports bra is a perfect fit, exactly as described, and very comfortable. I tried it out by wearing it for two consecutive 18 hour days, the second of which was very energetic including dance perfo... Mehr ansehen
Unternehmensdetails
Über undercover.co.uk
Vom Unternehmen geschrieben
Welcome to Undercover, where comfort meets sophistication in the world of sleepwear and underwear. At Undercover, we believe that the foundation of a great day starts with a great night’s sleep, and that begins with what you wear to bed.
Our journey began with a simple mission: to revolutionize the nightwear experience by combining luxurious materials with timeless designs. We understand that sleep is essential, and so is feeling good in what you wear. That’s why we meticulously craft each piece using only the finest fabrics, ensuring that every garment is not just a treat for the senses but also built to last.
Our collection ranges from elegant silky pyjamas to cosy cotton sets, each thoughtfully designed to cater to your individual taste and comfort needs. We take pride in our attention to detail, from the delicate stitching to the perfect fit, so you can unwind in style.
What sets Undercover apart is our commitment to quality and customer satisfaction. Our dedicated team is passionate about delivering not only exceptional products but also an exceptional shopping experience. We strive to ensure that every interaction with us is seamless and satisfying, from browsing our website to receiving your beautifully packaged nightwear.
At Undercover, we’re more than just a brand; we’re a promise of quality, comfort, and elegance. Join our community of satisfied customers who have discovered the difference a good night’s sleep can make. Thank you for choosing Undercover, where every night is an opportunity to indulge in pure comfort.
Sleep well.
Shop NowKontaktinformationen
Unit 2, Bromfield Commercial Park, CH7 1HE, Mold, Vereinigtes Königreich
- 01352 752100
- info@undercover.co.uk
- undercover.co.uk
4.6
Hervorragend
684 Bewertungen
Hat 72 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Love the cotton underwear,could be made…
Love the cotton underwear,could be made with a little more room though
27. Juli 2025
Poor quality
I was looking forward to the pants which I ordered as I struggle to find ones for my body which don't hurt. However they are thick and poor quality! Very disappointing.
10. Juli 2025
Antwort von undercover.co.uk
Hi
We’re sorry to hear the pants didn’t meet your expectations, especially as we understand how important it is to find something comfortable and well-fitting. We never want our customers to be disappointed, and we’d like to put this right for you.
Please get in touch with us at help@undercover.co.uk with your order details, and our team will be happy to look into this and find a suitable solution.
Kind regards
Vikki
Quick delivery.
19. Juli 2025
The delivery was great and the socks…
The delivery was great and the socks look nice, package was very nice but so far I have not tried the b/k socks on but I expect they will be fine
19. Juli 2025
Nice item
I found the item I wanted. The price was good. The delivery was earlier than I expected.
19. Juli 2025
Wrong order sent.
You sent boys socks which I now have to take to the post office and get them to fillIn info to send back. Will not order from You again.
25. Juli 2025
Good underwear which fitted
This company sent by post which I like. Delivery was in good time. I usually buy underwear from Fantasie (FF) but the Gemma fitted me just fine in an F. It was a lot cheaper too
18. Juli 2025
Super service
Super service, ordered Friday arrived Monday. Beautifully packaged with ribbon, nice touch. True to size and very comfortable to wear. May be ordering another
25. Juli 2025
Even though I ordered the wrong items
Even though I ordered the wrong items, they were delivered on time and returns free and easy to do. The quality of the underwear was excellent just not the items that I wanted.
24. Juli 2025
These items are well made
The items are really nice unfortunately they are too big for me in the cup size even when I ordered a smaller size but I might consider ordering a smaller size at a later day
24. Juli 2025
Nice and simple
Ordered what I wanted and a few days later my item was delivered, and delivery was free.
23. Juli 2025
Great product!
Great product, exactly as described, good quality and good sizing too. Well packaged and a really speedy delivery.
I would buy from this seller again and I definitely recommend them.
24. Juli 2025
Antwort von undercover.co.uk
Hi Jill
Thank you for your review. I'm sorry to hear there was an issue with the delivery of your order.
I’ve looked into this and couldn't find any previous correspondence from you regarding the matter. Upon checking the tracking details, I can confirm that your order has been marked as delivered.
For further assistance, please contact our customer service team at help@undercover.co.uk. We’ll be happy to provide the full tracking information, including images of the delivery location, to help resolve this for you.
kind regards
Vikki
Perfect fit
14. Juli 2025
Great underwear
Great underwear, comfortable, no vpl and an excellent price point. Recommended.
21. Juli 2025
Exactly what I was looking for.
Having exactly what I was looking for. Good quality, good fit and brilliant price. Would certainly recommend.
21. Juli 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.