UK Bump Keys Bewertungen 

69
TrustScore 4.5 von 5

4.3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Exemplary. The best in the business, no discussion needed. They've got the lot, all in 1 place for absolute beginners to professionals and all that fall in between. LEGENDARY.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I don't write reviews but felt I had to on this occasion. My Kronos Pick stopped working and I contacted UK Bump Keys by email and within 5 minutes I got a reply from Gayle, whom I found to be profes... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Had a great experience with my purchase. Ordered two starter kits and a seperate lock but only one kit came, when i contacted support they got back to me within an hour and then stated they w... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I've been using Ukbumpkeys for 10 years now Gayle, AL and Chris have always been amazing from my first set 10 years ago, fast delivery of tools that ive purchased, along with help and advice on learn... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Schlosserei

Vom Unternehmen geschrieben

Twenty glorious years serving the lock picking and locksmithing scene. Legendary customer service. We don't abandon customers after purchase, we are there for as long as you need any lock picking advice. Whether you want us to send you links to blogs, or videos explaining how to use your tools, or even a video chat where we can demonstrate the tips and tricks, just let us know. We're passionate about lock picking because we know you are.


Kontaktinformationen

4.3

Hervorragend

TrustScore 4.5 von 5

69 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4.3

Alle Bewertungen

(69)

3 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

This company is run by people who accept payment but do not send merchandise. (Changed under duress)

This company is run by people who accept payment but do not get you the merchandise you ordered. Period. (I was forced to edit by trust pilot- whose AI thinks it was mean of me to use the term for people who take from someone else) You pay for a product. It never arrives. You ask them to give you information about the shipping. They generate a shipping tracking number which is never given to the postal carrier. It STILL shows that it was generated but not delivered to the carrier today. They make up excuse after excuse to postpone your delivery, including a lie about sending a "new one". They are out to get money and provide nothing in return.

And two-and-a-half years later they reply here- irritated that people are really set-up over paying them for products never received and being disregarded in email. A note- I sent 8 emails over the course of a month or more in 2022/2023 carefully explaining my issue, showing proof that my parcel had never been handed off to their carrier- per Royal Mail tracking. I can only hope that they have improved their shipping and customer care over the last couple of years. (I do not care at all what reputation you have in whatever "scene" you are referencing- your reputation as a business is what is being called into question. When you accept money and do not provide the product or service, that is commonly called theft.)

24. November 2022
Bewertung ohne vorherige Einladung
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Antwort von UK Bump Keys

I wanted to sort this out for you. We only got a Trustpilot account last week and went through every review, and had some removed due to defamatory comments and other suspicious activity. I requested your information, you failed to produce it, so how do you expect me to put this right? We're the largest lock pick supplier in the UK and have been going for 20 years. If you want this sorted out, get me your details and we'll put it right.

Bewertet mit 1 von 5 Sternen

Scam

I paid £29.99 for Express delivery.
My order has still not been shipped after a few weeks, and I need to create a dispute with PayPal.
You should strongly avoid these scammers.

18. Dezember 2022
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Antwort von UK Bump Keys

Did you consider emailing us? Do you know how many parcels go missing every day in the UK? It's about 22 million. When this happens we put it right, but if you don't email us, then we can't do anything about it. I assume PayPal gave you your money back So when you say 'scammers' you mean, you lost nothing. When purchasing online in future, I advise you to speak to your vendor, as you'll find most of them will do whatever they can to get your good to you, often with compensation.

Bewertet mit 1 von 5 Sternen

Avoid at all cost

I ordered a single pick 4 days ago, paid an extra £10! for next day delivery and no show, no shipping or no reply to 2 different email contact forms 4 days later.

I advise to steer clear of this site, one of the worst I've used and definitely the worst customer service.

27. Dezember 2022
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Antwort von UK Bump Keys

You did receive your product and we refunded your postage costs. Expecting next day service on Boxing Day is asking a bit much, when even Royal Mail don't guarantee it.

Bewertet mit 1 von 5 Sternen

Absolutely they scammers

Absolutely they scammers, item purchased newer turn up, after chasing for my item, and they promise send it for next day delivery, never see my item, and after 23 days of order they ignore my emails, i wish I'll read feedback first at here before putting my order.

28. November 2022
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Antwort von UK Bump Keys

This seems very unlikely. We have a team of 6 customer service agents who work at different times so emails can be answered promptly. We have records going back years. Can you give me your order number or name and I'll look into this for you.

Bewertet mit 1 von 5 Sternen

Early Black Friday rip off.

Early Black Friday rip off.
You sent me an email offering 20% off Dangerfield products. This interested me as I've been looking at the Lishi type tool for a while at £69.87. Today they are £83.84 with a 20% discount.
Not very honest and when you click the link your website is so slow it shows the previous price for about 1 second then jumps to higher price. Disappointing behaviour.

15. November 2022
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Antwort von UK Bump Keys

You would have needed to enter a coupon code to get the discount. The jump from £69.87 to £83.84 is the system adding the 20% VAT which we show on the product pages so as not to lure you to checkout on false pretenses. Had you then used the coupon code, the price including VAT would have been £69.87, which far from being a 'rip-off' seems like a pretty good deal. If you want to send me the email you received offering this deal, I'll be able to prove it to you. And if I can't I'll give you the pick for free.

Bewertet mit 5 von 5 Sternen

Thank you so much guys

Thank you so much guys, great pick and delivered when you said it would be.
Highly recommend
Thank you guys

9. September 2022
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Antwort von UK Bump Keys

Thank you for taking the time to send a positive review. It really helps us which allows us to further help the lock picking and locksmithing community. Best wishes.

Bewertet mit 5 von 5 Sternen

Thanks guys

Thanks guys
When I've seen some of the reviews on Trustpilot I've been a bit worried about receiving with in the time frame my order but you've been great. Product as described 👌, Delivered as promised, what else can expect 👏 from you guys?
Thank you very much.

2. September 2022
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Antwort von UK Bump Keys

I don't like to be suspicious, but having looked into some of the claims in the negative reviews, they don't seem to correlate with what actually happened. But there you go. Thank you for trusting your instinct, and taking the time to leave a great review. And remember we're always available if you need any lock picking advice.

Bewertet mit 1 von 5 Sternen

I bought some so called bumper pad…

I bought some so called bumper pad thinking they were something special that you had developed and for that mistake it cost me £8.99 for two. When I received them all they were was rubber grommets which you can buy 150 pcs for £7.99 on Amazon and which works out as 5.3pence per piece. Even worse as a motor mechanic I have a box full which I have collected over the years

17. August 2022
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Antwort von UK Bump Keys

Please can you link me to the Dampeners you can buy on Amazon for 7.99. We went through over 100 different types of washers and grommets, including different materials, dimensions, and combinations of different ones so as to be able to set them up to get the most success. Since I invented the Dampener technique, which is now the default method of bumping, I am confident the ones you're referring to are not necessarily the best for the job. And at 7.99, you then need to buy the two different sizes of white silicone Dampeners, which will be another 15 pounds, so if you want to spend nearly 23 pounds for hundreds of dampeners that might look the same but don't function in the same way, that is your choice. Best wishes with your bumping. If you want any advice, you know how to find us.

Bewertet mit 1 von 5 Sternen

Very disappointing service and charges

Contacted this company to order some items which amounted to a little over 133.00, which included additional £3.99 for next day postage, unfortunately the items did not turn up. I contacted the owner regarding this shipment and the additional costings to me but they never returned my email. My items turned up in 2 day in a A3 envelope 1st class and was just dropped through my letter box. Very disappointed in the service l received and price of carriage.

15. August 2022
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Antwort von UK Bump Keys

There's not much we can do about the couriers being late. Do you know approximately 22000 deliveries go missing every day in the UK? A one star review seems a bit harsh considering your delivery was one day late. And I know that the A3 envelope would have had other bubble mailers inside to protect the items you purchased. If you wish to discuss this further, please contact me.

Bewertet mit 5 von 5 Sternen

Hiii......Great shop....I both many…

Hiii......Great shop....I both many times ...and everytime good experience....thanks mate ....good luck

25. Juli 2022
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Antwort von UK Bump Keys

Nice one, Jora - thank you for taking the time to leave a positive review. it really means a lot to us.

Bewertet mit 1 von 5 Sternen

Unprofessional and a scam

I ordered the master switch tool on July 14th I paid a extra $10 to have it shipped priority and to be expedited in a timely manner. I've emailed said company twice just to get automated message saying I would soon receive a reply. No response! I finally received email 4 days later giving tracking number for my shipment, well that was just to placate me because the shipping company said in reference to that tracking number that they'd been notified by UK bump key that my order would be in route to them so as it seems you can just say you're going to ship something and they give you a tracking number ahead of time. It is now the 19th of July I've not received my package, no response to email. And my $30 has obviously been used for other things than my merchandise! I will wait 3 more days and I will file a dispute. To anyone even thinking of dealing with this company? Save yourself the stress and headaches and money!!

20. Juli 2022
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Antwort von UK Bump Keys

I had a look at this order, you made the purchase at 22:32 Thursday 14th. And the tracking said your item arrived on the 18th. Is this not what happened? I'd be happy to discuss this with you should you wish to email me.

Bewertet mit 5 von 5 Sternen

Excellent customer service.

Excellent customer service.
I can’t express how positive my dealing with UK Bump keys was.
Would defiantly recommend this company

3. Mai 2022
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Antwort von UK Bump Keys

Thank you Rob, I really appreciate you taking the time to leave a positive review on Trustpilot. Unfortunately it appear we've been hit by a selection of very suspicious negative reviews which I'm currently appealing. Anyway, you don't need to know that. Anyway, remember, we're always available if you need any lock picking advice. We have a team of very experienced lock pickers always happy to send you resources, links to relevant videos, or even a video chat if you think that would help. We don't abandon customers after purchase.

Bewertet mit 5 von 5 Sternen

I can’t praise U K Bump key enough for sorting my order out.

I can’t praise U K Bump key enough for their excellent customer service. I ordered the Extended top of the key way tension wrench set which got lost in the post so I contacted their customer care and they sent another one out straight away. I will be using definitely be using them again!

19. April 2022
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Antwort von UK Bump Keys

Did you know about 22,000 deliveries go missing EVERY DAY in the UK! it's crazy. Bit if someone puts their trust (and hard earned money) towards our products, we'll make sure they get them. Thank you for taking the time to leave a positive review.

Bewertet mit 5 von 5 Sternen

Good service

Have used this firm a few times now, can’t fault their service or products.
Prompt action on order and delivery.
Delivery delay caused by Royal Mail not uk bumpkeys.

6. April 2022
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Antwort von UK Bump Keys

Thank you Phil - sorry about the delay in replying, but I had to set up a Trustpilot account due to some very suspicious negative reviews. Anyway, est wishes with your lock picking and if ever you need any advice, you know where we are.

Bewertet mit 1 von 5 Sternen

I have ordered many items from this…

I have ordered many items from this business I've never had a problem with the quality I have to give them credit for that but if you order next day delivery you will be charged for that and still wait a minimum of 3-5 days it says there return address is in Dartford but they must be shipping products from somewhere else because I live in London and it still takes 3-5 days for next day delivery god only knows how long it would take if it wasn't next day delivery I paid an extra 4-5 pounds and I'm still giving a bad service very unprofessional when you have customers waiting on you it may be a mail issue but the company is advertising it has next day delivery they could easily put a side note next to it but don't because all they care about is profit this is the last time I buy something from them.

23. März 2022
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Antwort von UK Bump Keys

I understand your frustration, but couriers are about 5 years behind the demands of eCommerce. If you wish to discuss this further, ping me an email and maybe we can sort out some compensation for the hassle you've experienced.

Bewertet mit 5 von 5 Sternen

Klom key profile guage.

Bought a Klom key profile guage from uk bump keys, it arrived just under 48 hours after placing the order. Great piece of kit, good price, Excellent service.

16. März 2022
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Antwort von UK Bump Keys

Thank you Alan, I appreciate you taking time to write a positive review. That profile impressioner is a handy little tool that I haven't been without for about 15 years now.

Bewertet mit 1 von 5 Sternen

Avoid like the plaque

If I could give this company a zero rating I would, they don’t even warrant a 1 star. Despite contacting them (they do not advertise a telephone no.) via their online help desk, asking them about an item I purchase from them in December and not receiving they have not bothered to resolve the problem. I paid via PayPal and after speaking to PayPal they issued me an automatic refund as they have had MULTIPLE cases of people not receiving their orders. Terrible customer service from ukbumpkeys, a cowboy company that just want to take your money.

**EDIT AFTER UKBUMPKEYS RESPONSE 3 YEARS LATER AFTER THE EVENT**
As stated in your response at no point did you communicate with me regarding this hence why I have stated that I had no response, resulting in having no other option other than raising a dispute with PayPal to get my money back.
The lack of response from the company certainly does warrant the 1 star review and as such it still stands as exactly that.

28. Januar 2022
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Antwort von UK Bump Keys

Can you give me your email, name or order number, and I'll look into this. We have very few PayPal claims, so I'd be very interested to see what actually happened here and compensate you if appropriate. EDIT: I don't really know what else to say. Twenty-two thousand deliveries go missing in the UK every day, yours must have unfortunately been one of those. We maintained communication with you, then you made a PayPal claim and got a refund. I'm not sure that deserves a 1-star review. Best wishes.

Bewertet mit 5 von 5 Sternen

Great products

Great items from this company. Had no issues previously with orders until last one which was resolved.

17. Januar 2022
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Antwort von UK Bump Keys

Cheers Chris. We deal with so many orders, and the couriers aren't the most dedicated people in the world, that occasionally mistakes or delays will happen. But as you pointed out, we do our best to put things right promptly.

Bewertet mit 1 von 5 Sternen

No order received

Have not received the order more than 3 weeks after it supposedly shipped with Royal Mail. Not replying to emails.

12. Januar 2022
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Antwort von UK Bump Keys

What email did you sue - we have a huge customer service team. Can you give me your order number so I can see what happened?

Bewertet mit 5 von 5 Sternen

I ordered 2 things in a short time.

I ordered 2 things in a short time.
there was some delay in delivery. got in touch with UK Bump Keys and they said....please wait another two weeks, if it hasn't arrived by then let me know.
everything is now delivered.
they have good service

31. Dezember 2021
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Antwort von UK Bump Keys

Thank you, Van, sometimes couriers don't put as much effort into providing the quality of service that we do. I appreciate you waiting and thankfully it was resolved in the end. Thank you for taking the time to leave a positive review, it really helps.

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