Hotels.com Bewertungen 

Misleading advertising to put it lightly!
I called the "hotel" directly from online platform details and explained I could not go through with the booking as it is obviously very different from what I thought. They said a refund would have to be requested from the booking site I used, hotels.com
Having spent an hour liaising with hotel.com online they said the hotel has refused to refund and nothing they can do. I explained this is not what I was told.
Both sides not accepting responsibility. Total disgrace. I'm getting my refund despite their lack of customer service, as their actions are in accordance to fraud and theft
Never using hotel.com again

What is happening with hotels.com? I tried to book a hotel and use some of my rewards in the booking and found the website appeared not to be working. I did not get the normal filter coming up to make a booking and then tried to get some customer service which seem impossible - I am sorry but your chat bot does not work at all.

I have been trying to book a hotel using a Tesco Clubcard voucher, it's a complete waste of time. The website states that the voucher has already been used when Tesco confirmed to me it hadn't. It's impossible to contact hotels.com customer services unless you have actually made a booking. Very poor service. I gave up in the end and got Tesco to refund the voucher so I can spend it with a company that has got it's act together. Tesco would be well advised to avoid damaging their brand by associating with this outfit.

Booked with free cancellation in November and had to cancel 30th December still awaiting my refund. Called twice and still no further in getting my money back. On the phone over 30 minutes left on hold twice and refused a callback. Got cut off and then a one ringer calling me back and an email to call them!! I am still awaiting a response and will have to resort to a chargeback from my Bank. Please think twice before booking with them as very poor customer service

even though i made a booking for 3 nights .Had to change to 2 nights .i gave the correct notice required to get 1 night refund but according to Hotel.com says because the host hotel wont give a refund that they can't do a refund.my compensation is not to use them in future .

Cost me £529.00 could not speak to a real person. Would not touch with a barge pole.

hidden charges, unclear in adverts until you have booked,
pathetic customer service 🙄

Should be zero but not offered. Disability of sleep apnea. Stayed at Gold Bank Hotel Pague. 2 nights in a row asked for extra pillow, ignored and laughed at. Threatened with the police for asking 2nd night?? Spoke to Hotels.com at least 8 times and 12 emails. They have ignored the concern fully. Trying to offer a refund that does not equate to any percentage of 2 nights. Clear to see Hotels.com are supporting disability discrimination. They are also exacerbating mental health issues still, after trip is over!. Incompetent and clearly lacking in customer skills. Keep away. They have been part of Expedia for years but seem to lack any grace whatsoever. CEO John Smith for UK will be next contacted person. Stopped in over 25 hotels in Prague, worste one yet and Hotels.com as broker do not care!!!

The pension where I stayed in Tenerife (CasaBlanca) wasn't open on arrival. I eventually gained access, however the pension took 3 payments of 1 night instead of one. I asked Hotels.com to help but they have denied any responsibility, and have not put any pressure on Casa Blanca to refund me. Avoid Hotels.com, you will not receive adequate help

Just terrible to deal with. They make it soul destroying to get through to them, obviously on purpose and then pass you all over. Great when it works, but I wouldn't like to say how many times I've had to call....usually 1 in 3 bookings

I am a 'Gold ' Hotels.com member and despite numerous complaints, they don't honour their rewards scheme . Nor their price match policy. I booked 3 rooms, Hotels.com repeatedly tell me that these have been ' added to my account ' yet won't allocate reward stamps . They promise a stamp per stay ( unless you use a voucher / reward night ) but don't actually give that .

I have used Hotels.com in the past with no issues, however last week, we had a booking in London and once we arrived at the hotel, we were told there was no booking. So we had to pay for a new booking for a higher rate, luckily they had a room available. The support chat only offered a refund with no option for complaints/compensation or any other way to try and resolve this issue. Won't use them again

Should have read reviews before using site!
First time using hotels.com
Turned up at hotel after day working away only to be told don’t use hotels.com?!? And fully booked had to spend an hour getting refund customer service ok but come on ! You book and expect it booked
Used booking.com my usual app with ease and managed to get accommodation for the night thankfully I was nowhere remote!

Booked a hotel on hotels.com, turned up at 10pm to be told they don’t work with hotels.com anymore, have no booking and are fully booked.

Hotels.com customer service is useless and said they cannot contact the property so cannot process a refund. I spend thousands on hotels for employees and will never use them again, let’s see how booking.com are.

They advertise instant savings with rewards. I have a reward night, locked which “will be available soon …it might take 35 days”!!
It takes much less to check that the payments went through, which btw take less than 35 hours to process. What a coincidence that I won’t be able to use it for Christmas, when profit can be higher. Very dishonest. “We cannot review this any further”. Sounds very much like “tough….is your problem”
Same scenario has occurred before when customer service has proven absolutely useless, even borderline insulting, at times. Unwilling to help, and you get a different person answering to each email on the same tread. They contradict themselves and they don’t pay attention or do a proper investigation.
The android app was working so well until few years ago. Then it all went crazy. Not everything works at the same time and it’s less user friendly (and I am computer savvy, it’s my job) The response to my claim was “you can still book through the website”. I had to decide whether to feel insulted by or sorry for the stupidity of such a statement.

I must say that the online chat is much more helpful and professional, and things usually get sorted, as long as they don’t have to resort to the higher powers of Customer Service, then the rest is history.

I have booked my next holiday through a different site, reward or no reward. Tough….

I recently had a frustrating experience after booking hotel for few change and amendment. I booked room on hotel from this hotel.com for my son’s birthday.
Due to my urgent and important work I have to cancel. While cancelling didn’t realise non-refundable and second just typo error I was with my child. I know it was my mistake.

Then I requested to reinstate my booking for same day or other day but they rejected my request .
My money is gone without staying hotel.

In conclusion my experience with hotel.com was far from satisfactory. The service is stressful than enjoyable. I would caution others to explore alternative booking platforms to ensure a smoother and more reliable experience when planning their accommodation.

Can honestly say I was a bit skeptical about booking with hotels.com after reading all the bad reviews but after recently having to change a booking in New York at very short notice ( on the day) they couldn’t have been more helpful ( Haidy) even contacted the hotel on my behalf to ask if they’d waiver the cancellation charge and request a full refund even though I wasn’t entitled to it, this was agreed and immediately put back into my account.
Will definitely be booking with them again in the future 👍

Wish I had checked here before I used them. Hotel cancelled booking due to flood damage but Hotels.com failed to inform me. Only found out a few days before the trip. Contacted them and they say they had not been informed -I actually have a copy of the email so that is not true. Still awaiting a refund. Will never use them again.

Dreadful company absolutely useless. They were unable to chase a refund due 23rd October confirmed they had contacted the hosts regarding my refund I think they were being economical with the truth they hadn't bothered. They are a vile company. I'll never use them again. They don't deserve one star. Lost money as a result of their incompetence. I'm very upset customer service has gone down the tubes nobody can be bothered. An awful attitude.