ELEGOO UK Store Bewertungen 535

On the whole the ordering process was good, but was let down by the delivery. The notification of the delivery date came on the morning of the delivery and I did not see it in time. The tracking then stated that the parcel was delivered and awaiting collection at the delivery point. Unfortunately, there was no indication of where the collection point was nor who the courier was. I could not find a contact telephone number for Elegoo so I submitted an enquiry form. This was acknowledged and a promise to investigate made but I have yet to receive any further information. In the meantime I went round all the possible collection points I knew and found the consignment at the local Post Office. Fortunately they let me collect it without any paperwork other then my ID.

Always get great service always ready to help when needed

Quick personal customer service. Real people reply and sort out any issues.
Really helpful solving issues with the delivery company Yodel who left my PLA outside at the wrong place and use chatbots and were no help.
Elegoo customer service is a good example of how to do it properly.

An excellent product for what I am doing

Bought a centauri carbon, some filaments over a couple of orders - everything arrived on time and working as expected

The product was well packed and distributed very quickly. Unfortunately, they use Yodel to deliver and that really ruined the experience. Yodel left the whole package (Centauri Carbon printer with Filament) on the street outside my property. However, Elegoo and the product are first class.

Decent delivery time and the filament is brilliant. Works perfectly with the default settings for the type on a cc1.

Fast delivery. Good value

They are using the wrong postage service!
I'm absolutely disgusted. Hundreds of pounds of equipment were left at the bottom of my block. No one rang the bell or knocked on my door. My parcels were basically dumped in the most convenient place for the driver. Anyone could have taken them! They were not even left outside my door.

Very good service thanks. The products are great.

Excellent service, items arrived well packaged and on time . Always been satisfied the prompt service.

Quick delivery. All in perfect working condition.
Great printer and quality filaments

Absolutely spot on

I’m really impressed with my Elegoo 3D printer. The print quality is excellent, especially for the price, and the setup was much easier than I expected. It’s been very reliable, and I love how consistent the results are. Whether for small detailed prints or larger projects, it handles everything really well. Definitely a great option for both beginners and more experienced users.

product was well packaged and delivered quickly.

Great filament, just not happy with cardboard spools, 2 of my 5 came out of the box bent in places, my AMS doesn't like that, so had to respool them onto plastic.

After much research decided that the Elegoo "carbon" was suitable for me. Didn't require multi colour, just something capable, simple and to work out of the box. Straightforward ordering process, prompt delivery and it worked out the box!

Rapid delivery and a great product for single colour printing but device was immediately discounted after purchase so we paid about £80 more than we should have (Centurai Carbon). The device was also marketed as having the 'future capability' of multi-coloured printing, however they have subsequently released a new model with multi-colour capability and this now looks unlikely to be an option for buyers of the original Centurai Carbon - so essentially mis-selling of product.
Also had an issue with the Elegoo silk-PLA consumable which should appear metallic silver when printed but is in fact just grey with a very slight sheen definitely nothing like silver. (the silk-gold is a much better one and the silk white is also good).

I love Elegoo printers, and generally I hear the support is great. I ordered a Saturn 4 from the site with "worry free" insurance. The parcel never showed up and the tracking showed it was being sent back to Elegoo for some unknown reason. Elegoo kept directing me to the "worry free insurance" and the worry free insurance kept directing me to Elegoo. I still haven't received a printer or a refund and I'm full of worry. It has really been a let down.