Don’t Shop at TwinsFightWear.com
I have placed two orders with Twinsfightwear.com, one on September 8, 2023 for $104.94 for a pair of 16 oz gloves, and another on September 30th for $84.94 for grappling gloves.
On October 11, 2023, I emailed customer service requesting to cancel the order for the 16 oz gloves because my old gloves fell apart and I was forced to purchase from another vendor.
On October 15 customer service responded that there’s a 2-4 week wait for both items, and issued a partial refund ($15.74 for the 16 oz gloves, and $8.49 for the grappling gloves).
On October 17, 2023, I emailed back that it has already been well over 4 weeks, to please cancel the order for 16 oz gloves, and when will I receive my refund. I also inquired as to the actual wait time for the grappling gloves.
On October 19, 2023, customer service responded that they will notify the financial department that I requested a refund, and that I should receive a refund notification in about 10 business days. They also stated that it will be an additional 3 weeks for the grappling gloves.
On November 2, 2023, I emailed customer support that I have not received an email from the financial department, or a refund.
So far no response.
Will be shocked if the grappling gloves actually ship by November 9th.
Long story short, DO NOT waste your time or hard earned money on this company.
I have also seen a legal statement from the actual manufacturer of Twins Special products in Thailand that Twins Fight Wear is not affiliated with them nor supplied by them.
This whole process has been very stressful, time consuming, and expensive.
I have always used Twins Special gloves & shin guards, and I love the brand, The one positive that came out of this debacle was that I was forced to try a different brand of gloves, which I love!
Hoping one day I’ll either get my gloves or money back.
8. September 2023
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