Turtle Productions Ltd Bewertungen 

90
TrustScore 5 von 5

4.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We are very happy with our new pond. Jake and Youness were hardworking, helpful and pleasant to have around. We feel that they have enhanced our somewhat dull garden and made it far more interesting.... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Our pump had stopped working in the pond, Andy came out and soon diagnosed the problem, replaced pump and all up and working. We have our pump & filtration system serviced every year by Turtle Product... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I would highly recommend Turtle Productions to anyone interested in having a garden pond created or restored to provide a beautiful sanctuary for wildlife and a lasting pleasure. My pond was sufferin... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Gem and Sean arrived spot on time and, having introduced themselves, got straight on with the work. They worked hard and systematically, explaining what they were doing as they went. They were enthusi... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Garten- und Landschaftsbau
  2. Terrassenbau
  3. Teichbau

Vom Unternehmen geschrieben

Pond & lake design, installation, restoration and maintenance. Commercial liner welding service nationwide. Decking services to all types of property and aquascape.


Kontaktinformationen

4.8

Hervorragend

TrustScore 5 von 5

90 Bewertungen

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4.8

Alle Bewertungen

(90)

21 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

I would highly recommend Turtle…

I would highly recommend Turtle Productions to anyone interested in having a garden pond created or restored to provide a beautiful sanctuary for wildlife and a lasting pleasure. My pond was suffering from the hot weather and dire neglect owing to the disabilities which come with old age. I can’t tell you what an enjoyable day I had when Gem and Sean turned up to do the promised work. They were incredibly well equipped, knowledgeable and hard working and delightful company. The transformation is amazing and making me very happy - as I hope it will be for the frogs and others!

1. September 2026
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Antwort von Turtle Productions Ltd

Wow - high praise indeed Jennifer and well founded for Gemma and Sean's work who are turning out to be quite a formidable team! I'll make sure they see your lovely comments and welcome to the Turtle family of pond keepers! :-)

Bewertet mit 5 von 5 Sternen

Very happy with our new pond

We are very happy with our new pond. Jake and Youness were hardworking, helpful and pleasant to have around. We feel that they have enhanced our somewhat dull garden and made it far more interesting. We would happily recommend Turtle Productions to anyone thinking of creating a wildlife pond in their garden

5. September 2026
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Antwort von Turtle Productions Ltd

Hi Margaret - many thanks for your kind words! Great to see Jake & Youness flying the flag of hard work and due diligence. The pictures of their work looks great; welcome to the Turtle family of pond keepers!!!

Bewertet mit 5 von 5 Sternen

Our pump had stopped working in the…

Our pump had stopped working in the pond, Andy came out and soon diagnosed the problem, replaced pump and all up and working. We have our pump & filtration system serviced every year by Turtle Productions and happy to continue and recommend. Very good service.

15. August 2026
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Antwort von Turtle Productions Ltd

Thank you Martin for your kind words. Customer Service is so important to us that the office staff (Andy runs our accounts) are all trained to help where-ever possible, and a fish pond with a failed pump requires urgent attention. I'm pleased to hear everything went well and we look forward to your future continued business.

Bewertet mit 5 von 5 Sternen

Very happy with the work of the teams @ Turtle Productions

Very happy with the work of the teams @ Turtle Productions ... and my totally refurbished pond and waterfall. From a very old fashioned small pond I now have a far more natural pond which will become a haven and hopefully attract wildlife...
Special thanks to Youness (and mate) on Day 1 and throughout, to Ryan on Day 2 and Gemma who helped on the final set up.
Every one was polite, respectful and worked to achieve what I wanted.. thank you guys and gal!

26. August 2026
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Antwort von Turtle Productions Ltd

Thank you Heather for your great review. Heather has been a client of ours since the days I went out on the tools, doing our Annual Pond Servicing. It's great to hear that a multi-team/person approach here has, again, met the standards both Turtle and our customers expect.

Bewertet mit 5 von 5 Sternen

Gem and Sean did a great job - thank you.

Gem and Sean arrived spot on time and, having introduced themselves, got straight on with the work. They worked hard and systematically, explaining what they were doing as they went. They were enthusiastic and very helpful, especially in being aware of the need to conserve water as the pond was being drained. They handled the fish with great care and took interest in our fish collection. We were delighted with their work and would be pleased to have them again when we next have the pond renovated. Good luck to you both. Chris Miller

19. August 2026
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Antwort von Turtle Productions Ltd

Thank you Chris for your kind words. Sean is quite new to the company and recently declared how much he is enjoying his job - what a lovely Monday morning surprise this will be for him when I post your comments on the company's group chat? I'm really pleased Gemma's team has earned your praise and thank you for your review. We look forward to seeing you again in the future.

Bewertet mit 5 von 5 Sternen

We are very pleased with all aspects of the brilliant service provided by Turtle Productions

We are very pleased with all aspects of the service provided by Turtle Productions in renovating our garden pond. Our initial enquiries were dealt with by Caroline who was very helpful and friendly. The work on the pond was done by Gemma. She was excellent in every way, nothing was too much trouble for her and we were left with nothing to do except admire her brilliant work.

11. August 2026
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Antwort von Turtle Productions Ltd

Many thanks for your review, Kenneth. Despite the frantic work load this year, Caroline and Gemma try to retain the professional service we strive to achieve here at Turtle Productions - I copy every Review to our staff so they can see your words. Welcome to the Turtle family of pond keepers!

Bewertet mit 5 von 5 Sternen

Great end result from a hardworking team

Gem and Sean from Turtle Productions carried out a complete clean and restoration of my pond. I was worried about the rapidly falling water level and the team found and repaired the leak in the concrete. They worked really hard and did a super job - the pond looks great and not one fish lost!
Whole-heartedly recommend.

24. Juli 2026
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Antwort von Turtle Productions Ltd

Hi Pat - thank you so much for your kind words! I've literally just looked at the photos and the pond now looks great - plenty of room for the fish following the reduction of the overgrowing lily. I'll pass your comments on and welcome to the Turtle family of pond keepers! :-)

Bewertet mit 2 von 5 Sternen

Turtle failed to fix a leak and are ghosting me

I hired Turtle to clear weed from a large pond and to find and fix a leak. They did a good job with the weed, but it soon transpired that they had failed to fix the leak. By then I had paid them in full. They came back and tried to fix it but once again failed. They then returned, said they knew where the leak was and would contact me with a date when they would return and fix it. That was mid March. Since then I’ve not heard from them and they have not replied to emails sent in April and May. They are ghosting me. I think this is extremely poor and would not recommend this company.

13. März 2026
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Antwort von Turtle Productions Ltd

I am so sorry to read this. Not for your review; for our lack of response. I can see your email of 19/05, which was flagged as urgent by 29/05 - let me look into this in the morning and respond.
I have now investigated and spoken directly with Anne, offering our apologies for dropping the communication ball with this - for which we have no excuse. We will hopefully resolve this over the next few weeks to Anne's satisfaction, under my monitoring.
UPDATE 04/09/26
Following the above, we have improved communication with Anne and been back to resolve the issues on her pond. Turns out a repair didn't work, so it was re-done. There were also other areas that needed new works and we are now pleased to report that the leak she was suffering has now been fixed and this job is complete.

Bewertet mit 5 von 5 Sternen

The whole process from the beginning…

The whole process from the beginning with Caroline to the end waving goodbye to Gemma and Sean was smooth and informative.
Polite staff who all knew their stuff and were a pleasure to have in my pond!

Would thoroughly recommend.

2. Juni 2026
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Antwort von Turtle Productions Ltd

Small but neat. A compact pond that requires no less a service than our big projects - thank you so much for your words, which will be shares with Gemma, Sam and the whole team.

Bewertet mit 5 von 5 Sternen

At the risk of this seeming to be a…

At the risk of this seeming to be a 'staged' review, I can honestly say that I am hard pressed to fault Turtle Productions. From my first contact with Caroline in the office, followed by the initial visit from Lee, to the completion of the work it has been a trouble free experience. In particular, I would like to commend (and thank) Gemma, Youniss & Sam, whose hard work, boundless enthusiasm & cheerfulness have transformed my large, & very neglected, garden pond.

I will continue to employ Turtle Productions to do the yearly maintenance & any other work that should arise in the future.

J. Thornton

29. April 2026
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Antwort von Turtle Productions Ltd

Thank you for your words! I reply to every review and, using your words, it sometimes seems difficult to not reply with what seems a 'staged' reply, but I've seen the pictures (Trustpilot - why can't clients post images?) and the work looks amazing - including the cheesy photo you took at the end of Gemma, Younis and Sam!!! We hope to drop back soon when the pond has settled, to photograph it and then feature it on the website. We all love what what we do and equally love it when our clients wish to express that too. Welcome to the Turtle family and, of course, we look forward to future working with you.

Bewertet mit 5 von 5 Sternen

our pride and joy

Mike and Ryan created us a new pond which will be our pride and joy. They were friendly, knowledgeable, hardworking and clear about their remit.
They talked us through the process and kept us up to date at every stage. No fuss, no grumbles (even though our pond is not a regular shape!) just cheerful industry.
Thank you, both, for a job well done and special thanks to Mike for his helpful advice!

23. April 2026
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Antwort von Turtle Productions Ltd

Thanks for your lovely words John, and also for Judiths' thank-you card left for Mike & Ryan - they were so pleased to receive it, and shared it with the team on WhatsApp. A great project - it shows what we can do, and we thank you for your business, plus looking after our team! Keep an eye out for the pond to feature online soon.

Bewertet mit 5 von 5 Sternen

Great team!

Have been a regular customer for many years now but pond desperately needed a full water change and deep service/clean. Ryan and Yainess were a great team. It was not an easy job, but they sorted everything, kept me informed at each stage and left it in great condition. Above all you could tell how much they care about what they do. Another great Turtle team!

13. April 2026
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Antwort von Turtle Productions Ltd

Hi Mary! Many thanks for your kinds words - I'll share this with Youness & Ryan. New Turtles to the team, it's great to see that their training is working and being recognised by our trusted clients who choose to keep their business with us. They've proudly shared photo's of the job within the company and we look forward to a continued, future relationship.

Bewertet mit 5 von 5 Sternen

Fantastic work by Gem & Ryan

Absolutely over the moon with my clean pond 😀

Gemma & Ryan were so lovely, friendly & knowledgeable. It was a pleasure to have them on site.

They drained my pond (17000 l) and looked after the fish and wildlife in the process, cleaned out of all of the silt and sludge and repotted & tidied up the plants. They left the site very clean & tidy. Thank you.

The pond looks amazing & I can see all of my fish!! I will definitely be signing up for an annual service with these knowledgeable two.

14. April 2026
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Antwort von Turtle Productions Ltd

Thank you for your lovely words, Lisa. Thank you also for your understanding when we had to move your dates. I'm really pleased that Gemma & Ryan have been their normal standard; they shared the pictures of their work on our group WhatsApp - you have a beautiful pond. I hope you enjoy it and we look forward to your continued custom.

Bewertet mit 5 von 5 Sternen

I have used Turtle for about 4 years…

I have used Turtle for about 4 years now. We have a small garden pond which gives us much pleasure and Turtle have helped us look after it. The staff are brilliant and they give good value.
When we first inherited the pond I knew nothing about how to look after it and I rang Turtle in panic several times. Always give excellent service.

20. Februar 2026
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Antwort von Turtle Productions Ltd

Hey Mary, nice to hear from you again and thank you for your kind words. I keep saying "welcome to the Turtle family of pond keepers", and here you are - living proof of our claims! I'm glad your service on Friday with Mike's team went well and from the pictures he's posted to us, even in winter, its good to see the pond again.

Bewertet mit 5 von 5 Sternen

Pond Renovation

We were delighted to tackle the pond renovation ahead of the frog spawning season. Mike and Ryan found the project in line with the predicted time estimate and went to work straight away. The inflatable tank was a super size and soon hibernating frogs were getting used to their overnight home. The job was completed on Day 2 and it is a real pleasure to see the bottom of the pond again. We look forward to accommodating some fresh aquatic plants.

10. Februar 2026
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Antwort von Turtle Productions Ltd

Thank you for your kind words, Ernest. I saw the photos come in on our Company WhatsApp chat and what a transformation! We look forward to hopefully planting your pond in Spring and then seeing how the pond re-matures. I'll ensure Mike & Ryan see your comments and welcome to the Turtle family of pond keepers!

Bewertet mit 5 von 5 Sternen

A fabulous transformation.

Our old, overgrown and leaking pond has been completely transformed into a beautiful natural pool again. In just 3 days of hard work, Gemma and Ryan were truly impressive…. Even when it rained! And lovely to have around. Gemma is very generous with her knowledge too and saved plants and pond life to restart the new pond life. I have no hesitation in highly recommending Turtle Productions.

4. Februar 2026
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Antwort von Turtle Productions Ltd

Hi Jane - many thanks for your kind words! Indeed - what a week of weather! We're battling it everywhere at the moment and to have our efforts rewarded with your review means an awful lot to the staff - I'll ensure Gemma & Ryan see this. Welcome to the Turtle family of Pond Keepers and we look forward to seeing you for future service and maintenance, and of course seeing how the pond matures.

Bewertet mit 5 von 5 Sternen

Mike and Sam from Turtle Productions…

Mike and Sam from Turtle Productions did an outstanding job revitalizing our neglected pond last week. I was particularly impressed by their attentive approach to preserving the wildlife. The frogs and newts are thriving, and we take great pleasure in observing them. Well done, guys!

18. Januar 2026
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Antwort von Turtle Productions Ltd

Hi Brandy. Many thanks for your kind words. Whilst I own the company, all my staff work as a family. That extends to the way we treat clients and, most importantly, the pond inhabitants! Not sure we're into naming them, but I do believe past clients have named their fish after us! :-) Welcome to the Turtle family.

Bewertet mit 5 von 5 Sternen

Gemma and Ryan restored my pond.

Gemma and Ryan replaced the liner in my fishpond and raised the water level by four inches which involved removing and re-setting all the surrounding paving slabs and pavers. The pond now looks exactly as when it was first built. They worked around some very challenging weather with good humour and professionalism.

10. Dezember 2025
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Antwort von Turtle Productions Ltd

Thank you for your kind words Geoff. I've just looked at the pictures and when you have some plants come Spring '26, it'll look stunning! I hope the fish like their extra depth. Welcome to the Turtle family of pond keepers.

Bewertet mit 5 von 5 Sternen

Pond enlarged

Skilled, friendly people. Communicate well with the customer.

28. November 2025
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Antwort von Turtle Productions Ltd

Thank you so much Peter for taking the trouble to review us. So many times these days does everyone struggle with communication - I make this a key requirement alongside customer service. Welcome to the pond family; I'll ensure your thanks are passed on.

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