Dollee is A FANTASTIC Renewa Rep!! There was a problem w/my order that had several parts to it - she fixed everything!! She was so helpful, explained what my options were & then got me oriented towar... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was unable to remove the aluminum seal on the ampule. Michelle was very helpful in sending me detailed instructions which were very helpful. I do not know how the product works yet but the customer... Mehr ansehen
Unternehmen hat geantwortet
I ordered the Renewa Eyelift Device and was pleasantly surprised when it arrived in Australia within 10 days of ordering it with all the extras included i.e. eye masks, serum and ebook. I had an... Mehr ansehen
Unfortunately my order ehich was placed end of Nov 2025 , was not delivered .Carrier didnt pick up the package. Waited long time but finally it was clear that it will not be shipped and I had to can... Mehr ansehen
Unternehmen hat geantwortet
4.1
Gut
437 Bewertungen
Hat 65 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Matthew at Customer Service is amazing
Matthew at Customer Service is amazing. He’ll listen to your problem and resolve your issues in a minute. I love how the Renewal sculpts my face. I really feel a difference on my face and especially on my neck.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind feedback. We’re glad Matthew was able to assist you quickly and effectively. It’s great to hear you’re enjoying the results and noticing a difference, especially in your face and neck. We truly appreciate your support.
EJ was five star Customer Service
EJ was five star Customer Service. He definitely followed through on our conversation and followed through on a resolution. It’s not a fraud or scam. It just may not work for some people. And it may work for others. EJ your five star Customer Service is taking the extra step and I thank you for that.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your thoughtful feedback. We’re glad EJ was able to follow through and provide a clear resolution. We truly appreciate your kind words and your balanced perspective on the product experience.
Kei was my contact person.
Kei was my contact person and he was excellent. he has helped me through the worry of a non working product .he arranged a refund immediately after explaining my options. His professionalism was extremely helpful. I am fully satisfied with the company and their help. It’s wonderful to be aided by a kind and resourceful employee. Thank you Kei.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind feedback. We’re glad Kei was able to support you and resolve your concern promptly. We truly appreciate your recognition of his professionalism and are happy to hear you’re satisfied with the outcome.
bad product. worse customer service
Not only did the product not work, within a month it didn't function. Despite the promise of a full refund, the customer service representative actively denied my request, repeatedly failed to provide an address to return the product.once returned, they made me prove that the product, which they clearly had in hand, had been returned. when I threatened to appeal to my credit card company, they finally agreed to the refund. However, I'm still waiting nearly 3 months later
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
We’re very sorry to hear about your experience and understand how frustrating this situation has been, especially with the delay and difficulty around your refund.
This is not the experience we want for our customers, and we sincerely apologize for the lack of clarity and follow-through you encountered. We take matters like this seriously and would like to review your case as a priority.
Please reach out to us directly with your order details so we can verify the status of your refund and ensure it is properly completed. We appreciate you bringing this to our attention and the opportunity to resolve it.
Mistake in labels
Employee was very courteous and understanding and helpful thanks
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for your kind words! 😊 We’re glad our team was able to assist you with courtesy and care. We truly appreciate you taking the time to share your experience!
Device broke after 6 months
I received my RenewaLift device within a couple of weeks after placing my order and started using it right away. I used it every night before bed for 6 months and did see improvements in my skin tone and pores. I think the device helped my skincare products to penetrate better too because my skin never looked better. I would have rated the device 5-stars if it weren't for the fact that the EMS/vibration has mysteriously stopped working. I have continued to use the device with the red light alone, but my skin isn't the same without it. I've started breaking out and the firmness is diminishing after only 10 days. It's too bad. I was really pleased with it, but for $120 USD I would expect it to last longer.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for sharing your experience. We’re glad to hear you saw positive results with consistent use, especially in your skin tone and texture. We’re sorry to hear the EMS function stopped working—that’s certainly not expected.
Please reach out to our support team with your order details so we can review this and assist you with a replacement or solution. We appreciate your feedback and the opportunity to make this right.
I am yet to receive the product and try…
I am yet to receive the product and try it however the customer service has been top notch. Very prompt and resolved the issue in a timely manner.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for your kind words! 😊 We’re glad our team was able to assist you promptly and resolve your concern smoothly. We truly appreciate your patience and hope your order arrives soon, we can’t wait for you to try it!
Customer service with EJ was excellent
Customer service with EJ was excellent. She was very quick with a response and helped to settle my questions and concerns extremely efficiently!
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for your kind feedback! 😊 We’re delighted to hear EJ was able to respond quickly and help resolve your questions so efficiently. Your appreciation means a lot to us, and we’ll be sure to share your kind words with her!
Great Renewa Customer Service
This rating is only for the customer service I received. My unit wasn’t working properly so I contacted them. The customer service from Kei was outstanding. Once she confirmed that my red light glasses were not working properly, she asked if I wanted a replacement or not. Very responsive and cares about the customer.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your feedback. We’re glad Kei was able to assist you promptly and provide the support you needed. We appreciate your kind words about her responsiveness and care.
I would give Renewa Skin zero star if…
I would give Renewa Skin zero star if there’s such option. First of all, they fraudulently charged my credit card when I tried to abort an order on line. That’s when the screen said the order was not confirmed unless watching the promotion video. Even after I called to cancel the order because the credit card was charged, they still danced around the issue. As it turned out the order fulfilled by a Chinese company. Renewa Skin claimed the package had been sent w/ a tracking link. So it took two weeks to get the package and I had to use a traceable shipment to return the package to a guy in LA. Needless to say, I have to pay for the shipping. Ironically, Renewa Skin wants customers to follow the return procedure, but they don’t actually follow that. There was no packing list or receipt in the package, how can customers return those with the product? The worst part is after all said-and-dones, Renewa Skin wouldn’t refund you until 15 business days after they receive the return package. If this not a scam, I don’t know what else is.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
We’re sorry to hear about your experience and understand how frustrating this must have been. We apologize for the confusion around your order, cancellation, and return process, as well as the delays you encountered.
We’d like to review your case to ensure everything was handled correctly. Please reach out to us directly with your order details so we can assist further and make this right.
Ej the representative was fantastic
Ej the representative was fantastic. He was patient and very professional and very helpful with the problems I first had. He waited on hold for me as I got a hold of my bank to address an issue and then he even gave me a discount on the original price I was going to pay. I recommend them to anyone.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear EJ was able to support you with such patience, professionalism, and care. Going the extra mile, like staying on the line and helping resolve things with your bank, is exactly the level of service we strive for.
We truly appreciate your recommendation and your trust in us!
Not good
Not good. I felt either shocks or stings beneath each eye while using this product so I only used it twice. Read the return policy. Many hoops to jump through for full refund. They offer a partial refund with no requirement to return product.
15. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for sharing your experience. We’re sorry to hear the device felt uncomfortable to use, that’s certainly not the experience we want for our customers.
We also understand your concerns regarding the return process. Our goal is to provide clear options and fair resolutions, but we appreciate your feedback and will continue working to make this easier and more straightforward.
If you’d like, please reach out to us directly so we can review your case and assist you further.
Thank you EJ
Thank you EJ, you made my return very simple.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind words! 😊 We’re so glad EJ was able to make your return process simple and smooth. We truly appreciate you taking the time to share your experience!
EJ was the one who took my order over…
EJ was the one who took my order over the phone he was very polite and knowledgeable. Thank you EJ
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for your kind words! 😊 We’re glad EJ was able to assist you over the phone with politeness and expertise. We truly appreciate you taking the time to share your experience!
I spoke with Riza
I spoke with Riza, and she was very helpful & knowledgable. Really pleasant to talk to.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind words! 😊 We’re so glad Riza was able to assist you with helpful and knowledgeable support. It’s wonderful to hear she made your experience pleasant—we’ll be sure to share your feedback with her!
I was hesitant to reach out when my…
I was hesitant to reach out when my device stopped working. I had noticed some bad reviews regarding service when it came to returns/exchanges. However, just the opposite was true! I sent an email to customer service detailing what was wrong with my device and asking for a replacement. The reply came quickly and Matthew kept working with me until we resolved my issue. He was polite and responsive. My replacement is on the way! I am very satisfied with working with the customer service department.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for sharing your experience! 😊 We understand your hesitation, so it means a lot to hear that Matthew was able to turn things around and provide the support you needed. We’re glad he stayed with you every step of the way and helped resolve the issue quickly.
We truly appreciate your trust and are happy to hear your replacement is on the way. Thanks again for your kind words! 💛
5 star service
Unfortunately, I was unable to keep my products that I had just ordered due to a dermatology situation. I never opened them!
EJ sent a prompt reply with information on how to return. I am so appreciative of his help and response! Great customer service!!
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for sharing your experience! We’re sorry to hear about your dermatology situation, but we’re glad EJ was able to respond promptly and guide you through the return process.
We truly appreciate your kind words about our customer service and are grateful for your trust. Wishing you all the best! 💛
Don't do it!
Don't do it!
They charge you and then don't send the merchandise!!!!!
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
We’re very sorry to hear about your experience and understand how concerning this must be. Please know that all orders are processed and shipped, but delays or delivery issues can sometimes occur.
We’d like to look into this right away and ensure your order is either delivered or properly resolved. Please reach out to us directly with your order details so we can investigate and assist you as quickly as possible.
Your satisfaction is important to us, and we appreciate the opportunity to make this right.
I received good service when I called…
I received good service when I called in to inquire about my order. Thank you!
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for your kind feedback! We’re glad our team was able to assist you when you called and provide the support you needed. We truly appreciate you taking the time to share your experience! 💛
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.