Trusty no problem nor their products. All excellent. Just DPD delivery who were down to delivery next day then said “problem in your area” when it showed parcel still at Exeter ( a very long way fro... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This is my local pet shop and I’m always overwhelmed and really happy with the products they offer and the choice. All the staff are really knowledgable and are always happy to answer questions. I mad... Mehr ansehen
Best range of raw dog food from several suppliers means I can give my dog a varied and interesting diet. I can combine things such as sprats, chicken necks etc with their usual 80:10:10 minces, all... Mehr ansehen
Superb service from Trusty. Having used them for some time the quality of parrot seed is excellent. It is always dispatched quickly in strong packaging at a reasonable price. The only criticism is wit... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Trusty Pet Supplies is a family run business based in Derby since 1999. Consisting of 3 generations of family, we have over 50 years experience in the pet trade. We offer pet food, pet toys and pet supplies both on our website and from our Derby Shop.
Kontaktinformationen
16 Station Road, Mickleover, Derby, DE3 9GH, Vereinigtes Königreich
- 07871780649
- help@trustypetsupplies.co.uk
- trustypetsupplies.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 16 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great value
I didn’t need the order and was being…
I didn’t need the order and was being delivered. The staff actioned this straight away and stopped the delivery! I was very happy.
Great range of products for my dog
Great range of products for my dog. Delivery is very quick. Will buy again
Best value by far
I've ordered hairy rabbits ears several times. Best value by far. Always delivered quickly
Very good reliable company
I’m very pleased with my purchases I’ve used this company twice now and I’m really pleased with them they’re very quick to deliver too. Very happy
Brilliant service
Brilliant service, super speedy delivery and well packed. Definitely use again, highly recommend!
Thank you
Always get good service from Trusty pet…
Always get good service from Trusty pet supplies. No problems ordering and order always arrives promptly.
Easy to order on line and delivered to…
Easy to order on line and delivered to the front door
Super quick delivery
Super quick delivery, trusty pet supplies were the only supplier I could get miniature schnauzer puppy food. Well done. 5 stars will definitely be ordering again.
From 5 stars to 1 star
As a new customer, I made two new orders from this company.
Trusty pet supplies informed me that there was a delivery problem with the first new order. The matter was quickly and amicably resolved by contacting the new orders number at the bottom of trusty pet supplies webpage
Unfortunately, my experience with the second new order was entirely different. This time I was told by those at the trusty pet supplies new orders telephone number that I had to use their help email.
Trust pet supplies web page stated that my second new order was completed whilst several days later the courier continued to inform me that they had not received the package. Email to help trusty pet supplies and they agreed that the package was lost. They stated that a replacement package would be sent from my delivery the following day
However, nothing arrived …. trusty pet supplies were immediately contacted… no replies received over the next 48 hours and then suddenly a package arrived from trusty pet supplies
However, I ordered 11.4 kg of dog food and only 6 kg of dog food had been sent . The enclosed delivery note included a handwritten “6kg to follow”
I had not received my paid for order 10 days (and counting) after trusty pet supplies stated that my order had been completed
On advice, help trusty pet supplies were emailed to immediately provide me with a tracking number for the remainder of my order and a commitment to delivery date.
There has been no response, let alone immediate.
Delivery problems with online purchases are not unexpected but the way that trusty pet supplies latterly dealt with problems from a customer view was unacceptable
First new order 5 stars
Second new order (and as understood for all future new orders) 1 star
Free delivery on my Burns dog food a…
Free delivery on my Burns dog food a great price and again delivered within 2 days
Always very helpful and give up to date…
Always very helpful and give up to date information on delivery of items. All safely packaged and arrived promptly.
First class service
First class service, great prices, and best of all, speedy delivery ( in case like me, you forgot to order when you should have).I have been using Trusty Pet Supplies for over a year and have never had any problems.
A great company to use. A must
TPS customer services and the delivery company were fantastic, on time and always communicates speedily.
I always use TPS.
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