Very disappointing experience
Very disappointing experience – I cannot recommend this company.
I completed one of the most demanding KYC processes I have ever seen. I provided everything they requested, including my ID, NFC verification, biometric verification, proof of address, proof of source of funds, and every additional document they asked for.
After submitting everything, I waited for over a week without receiving any approval, rejection, or meaningful update. Communication has been extremely poor.
When a company asks for such a large amount of highly sensitive personal and financial information, I expect a timely decision and professional communication. Instead, I was left waiting with no explanation.
Based on my experience, I cannot recommend TrustLinq. I also could not find reviews from real customers describing successful use of their service, which made me even more uncomfortable while waiting after sharing so much personal information.
If your onboarding process requires extensive personal data, you should also provide transparent communication and reasonable response times. Unfortunately, that was not my experience.
Antwort von Trustlinq
Thank you for the detailed feedback. Two things deserve a straight answer.
On the verification process: it's demanding by design. TrustLinq is a Swiss-regulated financial intermediary, and full KYC is what regulated means. It's also why the recipients of our clients' payments, and their banks, can trust every transfer we send. We won't compromise on that.
On communication during review: fair point, and we take it seriously. Compliance reviews can take time, but waiting shouldn't mean silence. We're reviewing how we keep applicants informed of status while checks are ongoing.
We'd like to look into your case directly.
Please contact support@trustlinq.com referencing this review, and you'll get a status and a named contact.