Trustee Bewertungen 

Frustrating service and account closure after a chargeback request

I regret using Trustee for my purchases. I found the service unnecessarily complicated, particularly the process of transferring cryptocurrency to fund and use their card.

Things became even more frustrating when I had a problem with a purchase and requested a chargeback. They asked for extensive documentation about my source of income, took a long time to respond, and eventually closed my account—a decision I consider unjustified.

The complicated process, slow communication, and handling of my complaint made this an extremely disappointing experience. Based on my experience, I would strongly advise looking elsewhere.

Sure — here’s a stronger version that specifically mentions the AML issue while keeping it framed as your experience:

⭐ 0 STARS IF I COULD.

Absolutely horrible experience with Trustee Plus. They are holding my funds under the excuse of an “AML review”, and what should be a reasonable verification process has turned into an endless and extremely frustrating situation.

My money is locked, communication is terrible, and customer support provides little more than generic responses without giving me a clear resolution. Nobody seems willing to take responsibility or provide a straightforward answer about when I will actually regain access to my funds.

This is an incredibly stressful experience, and the way this situation has been handled has completely destroyed my trust in the company.

If you are thinking about using Trustee Plus, think twice before putting your money there. I would NEVER recommend this service based on my experience.

I strongly advise against using this service. They arbitrarily freeze large deposits and withdrawals under the pretext of “AML checks.” Once the funds are locked, they refuse to release them and keep inventing new excuses: additional documents, endless verifications, compliance reviews that never end, etc. In reality, it looks like a way to hold onto customers’ money indefinitely.
Communication is unhelpful, support gives only copy-paste replies, and there is no clear timeline or real resolution. If you send any significant amount, be prepared to lose access to it.
Recommendation: Do not use this service at all. Find a more transparent and reliable alternative that actually respects its users’ funds.

I have been a Trustee Plus user almost since the beginning of the service, but my recent experience has been extremely disappointing.

First, USDT deposits via BEP-20 were very slow. The blockchain transactions were already successful by hash, but the funds were not visible in the Trustee Plus app for hours. One BEP-20 transfer was credited only after about 5 hours. For a crypto wallet, this is not what users expect from USDT transfers.

Later, I tried to send 42.4 USDT via Tron TRC-20 to pay for online courses for my personal use. The transaction was sent to AML review / failed. Support asked me to provide screenshots and extra information proving the connection between the recipient wallet and the courses. I understand that AML checks may be required, but the problem is how the process is handled: no clear deadline at first, no clear explanation, and no predictable timeframe for either sending or returning the funds.

Only after many repeated questions did support finally provide more specific information: the case status was “In progress”, the estimated AML review time was 3–7 business days, and the refund could take up to 72 business hours after the review is completed. This information should have been provided immediately, not only after persistent pressure from the customer.

Support mostly replied with generic templates. When I asked clear questions about the status of my case, the timeframe for returning funds, the legal entity behind the service, registration documents, beneficial owners, and the official complaint procedure, I was redirected to email or simply left without proper answers. At some point, support basically stopped replying in a meaningful way.

Another issue is transparency. During my own check, I noticed several different domains and company references connected to Trustee: trustee.io, trusteeglobal.com, and trusteeglobal.eu. In public information, different entities and addresses appear, including MIKEPAY INC. in Panama, BlockSoftLab Inc in the USA, and a Lithuanian address on Trustpilot. For a financial/crypto service that holds users’ funds and performs AML checks, this structure looks confusing and not transparent enough.

There were also previous issues with the card service. Conditions changed for Ukrainian users, the card service was limited, and later when card issuance became possible again, the solution for existing users was not handled clearly or fairly in my opinion.

Also, authorization via Diia disappeared, which is worrying for a service that actively worked with Ukrainian users.

In my opinion, Trustee Plus has become much less transparent and reliable than before. Slow USDT transfers, unclear AML review, poor communication, unclear complaint procedure, and confusing legal/company information are serious problems for a financial app.

I do not recommend Trustee Plus if speed, transparency, and proper support are important to you.