1 Star
1 Star
I honestly hate leaving reviews like this because I’ve used TrueCoach for years and built a massive part of my coaching business around the platform. But at this point, I genuinely cannot recommend it to other coaches.
The reliability has become unbelievably poor.
Over recent months there have been repeated outages, extended downtime and now multiple huge maintenance windows that have directly disrupted my business operations. This isn’t just a slight inconvenience where an app is slow for a bit, this is software that coaches rely on to actually run their businesses day to day
When TrueCoach goes down, clients cannot access their programmes, coaches cannot see sessions, programming work cannot be completed, classes have to be adjusted on the fly, clients start messaging asking what is going on and ultimately WE are the ones left looking unprofessional.
As someone running a gym and online coaching business in the UK, the handling of all this has been even more frustrating because everything feels completely US-centric.
The latest “scheduled maintenance” was supposed to last 8 hours starting late evening US time, which conveniently meant it wiped out huge portions of the UK working day while most US users were asleep. It then massively overran anyway. Now they’ve announced ANOTHER 12 hour maintenance window during UK business hours less than a week afterwards.
The suggested solution was to "tell clients to screenshot their workouts beforehand". Imagine a professional company asking that.
That is not a serious contingency plan for professional coaching businesses paying a rather large (possibly overpriced) monthly subscription to run their entire operation through your platform.
The part that has frustrated me most is the customer support and communication afterwards. I sent multiple detailed emails outlining serious operational disruption, reputational damage with clients, reliability concerns, UK timezone/support concerns and requests for accountability and compensation.
Yet I repeatedly received generic copy and paste responses about clearing cache, refreshing browsers and reinstalling apps, responses that clearly weren’t even addressing the actual concerns being raised.
At one point I was explicitly told my concerns had been escalated to senior leadership and would be formally reviewed. I then heard absolutely nothing for over two months until i ended up emailing about another outage.
That is an embarrassing level of customer handling for a company providing business critical software.
What makes this even more frustrating is that TrueCoach actually DOES have some really good features. That is the only reason I stayed. Like many long term coaches, I’ve invested years building programmes, exercise libraries, client histories, systems and workflows into the platform, which makes leaving incredibly difficult.
That’s exactly what it now feels like, coaches are trapped by the amount of work they’ve invested into the ecosystem while reliability and customer support continue to decline.
At this stage, my confidence in TrueCoach is extremely low.
The repeated downtime is bad enough. The lack of accountability afterwards is what has really destroyed trust.
12. Mai 2026
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