Tropicalmarinecentre Bewertungen 

Was asked to provide video showing the issue with my pump. Replacement agreed with no hassle and arrived within days.

Took the time to explain and help me with my problem,Nicola was great.

I always judge a business by its after sales support, namely customer service. I had to contact Tropicalmarinecentre via email as I was having a little problem with the product purchased and I was seriously surprised by their level of customer service! Response time was insanely quick - 6.30am for reply email and really helpful. Turned out I was being abit stupid in not grasping the instructions so after a couple of emails I worked it out. Thank you for being so quick to reply, really helpful and all in all would definitely rate this company highly especially as most companies are still expecting you to wait 5 days for a response due to the ongoing Covid issues!!!!

Nicola went out of her way to source a difficult to identify product and was very efficient.

Amazing service, really fast response and so helpful with all my questions.

Amazing service. Needed some spare parts for an important piece of equipment in my aquarium - they were located within an hour and sent out free of charge! Can’t ask for more.

One of my Clownfish has been acting odd and looking unwell (sadly passed away).

My local fish shops couldn't figure out what was wrong so I decided to reach out to TMC over social media.
Within 24 hours I was on a phone call with Matthew. I just wish I had reached out sooner, it's good to know there are big companies out there who care about the animals and their keepers!

Very happy to help, excellent live chat support with quick delivery

I could not believe the great level of service I received from TMC. May and Dawn were friendly and courteous and amazingly efficient. They were concerned to get my light repaired and sent back as quickly as possible so that the tank would not suffer. I am very grateful. Howard

Dawn went out of her way to please me the customer and to solve my issue and I sincerely appreciate her effort. Top quality customer service and very happy to help.

Having issues with old auto top up,TMC service excellent, responded swiftly,and very helpful,
Providing new codes for the PSU unit having confirmed it would work with the old one

Yet again superb customer service.
Staff always prepared to go the extra mile to help out.
Query was about replacement parts for a return pump, whilst one part is readily available the other part is not available as a spare part..... usually this would be the end of it...... but not for TMC...... they only managed to source the part required for me and have arranged for this to be sent out out with the other part,
1st class service and special thanks to Dawn who would no be beaten and sourced and arranged this for me.

Dawn has been very helpful and prompt in dealing with my issue.
Thank you

Very helpful when I asked for information regarding a pair of clownfish that we own.

I found a chat link online to TMC. i asked a question about wrasse varieties and compatibility in my reef tank.
The next morning i received a reply from Nicola. What a fantastic answer she provided. We exchanged a couple of further questions via email and her response her email reply was back in minutes. i highly recommend TMC and the professional approach from TMC staff. Thank you, Nicola, i will no doubt be asking further questions being a newbie to this fabulous hobby. regards Paul

TMC are very responsive and always deal with any issues promptly, Their range of products are reliable and great quality

So glad I contacted TMC, received great service & helpful advice - much appreciated & thank you to Nicola for keeping me informed & regularly updated.