Be careful with this company
Be careful with returns - logged a return and sent product back with the supplied shipping label from the company (which I paid for). I forgot about this and when I looked at the tracking, the product had arrived back a week earlier. Emailed the company who said they would refund once the product arrived. I pointed out they had provided the label and the tracking showed it was delivered a week ago. Received a response saying they hadn't received in their warehouse and would refund once they had.
I am now in the process of filing a chargeback with my credit card provider.
EDIT - Company contacted me to resolve the issue, apologise and offer a discount voucher. As such I am amending the review in light of their improved customer service.
Antwort von Tripnbikers
Hello Mr. Goldwater,
Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.
To resolve your issue and ensure your satisfaction, we have sent you an email.
We hope you will read it and that our approach will allow you to have a more positive customer experience.
If you would like to contact us again through another channel, please do so at customer@spacefoot.com (please include your order number again).
Have a great day,
The Spacefoot Customer Service Team
