The Fast Track Sharpener is easy to use and produces a clean, sharp edge on my chisels and planer blades. I also bought some additional finishing stones and honing strops with paste to get an even fin... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Spoke to jack @ D&M tool show about my T8 router micro adjustments not working smoothly, I didn’t expect to hear anymore as most companies don’t care once they have your hard earned cash.Low and behol... Mehr ansehen
Unternehmen hat geantwortet
bought a T8 router and found that the kit was missing a few accessories, so contacted CS via the web site and the chat bot. Spoke to a chap called Jack, explained the issue and the response was instan... Mehr ansehen
Unternehmen hat geantwortet
Ordered easily - delivered promptly - hinge jig works well. No allen key supplied as there should have which was not a huge problem as anyone wanting a jig like this would have allen keys anyway but w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Trend is a well established company that has been designing and developing router technologies since 1955 and during this time they have built a recognised brand with a strong reputation for high quality. Trend operates in three key market segments: Professional carpentry and woodworking – and industrial range aimed at the most demanding applications in manufacturing and woodworking Trade range products – aimed at the building trade, the product range is optimised for increased productivity and maximised profitability for onsite routing and joinery applications. Craft and home DIY (Do It Yourself) - suitable for a range of DIY users from first time users to craft enthusiasts. The range is priced to offer a high quality product that is affordable. As well as a comprehensive range of router cutters, Trend has also developed a range of custom jigs to enable customers to achieve routing tasks that would normally require much more specialist machinery. Examples include worktop jigs for kitchen fitting, mortise and tenon jigs for joinery applications, letterbox jigs and hinge jigs for door hanging. Trend also offers a full range of routing accessories to provide the customer with a “one stop shop” solution to their routing needs.
Kontaktinformationen
Trend Tool Technology, Odhams Trading Estate, WD24 7TR, Watford, Vereinigtes Königreich
- 01923249911
- enquiry@trend-uk.com
- trend-uk.com
4.6
Hervorragend
899 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 71 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Disappointing customer service
Purchased a skeleton door hinge jig
Jig was supplied incorrectly manufacturered
Called trend technical, first call I was assured the jig was correct
Second call to technical, he admitted it was incorrect
Arranged a pick up, inspection, then a delivery of new one within a few days which was fair
I asked for a gesture of goodwill for my wasted time on it , point blank refusal, "we don't offer compensation"
I then sent a complaint email to trend customer service and received the same typical answer from a big company, although we admit we were wrong, we're not going to do much about it
I think it's ridiculous, you admitted to selling something not fit for purpose but won't offer a small gesture as an apology
I purchased from screwfix and they did more than trend on the matter
I will always look for alternatives now before buying trend again, very dissapointed
30. Mai 2025
Bewertung ohne vorherige Einladung
I purchased a trend R/S jig but found…
I purchased a trend R/S jig but found the machine tolerance’s to be quite tight. I contacted trend customer service who assisted me with the set up. They offers additional advice on lubrication of tracks and general support.
I found all staff members knowledgeable and approachable, with a genuine desire to help.
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Trend Tool Technology
Hello Christopher.
Many thanks for taking the time to leave a review on our services. Its nice to hear our team could come together on your issue and provide the guidance and support you needed. Jack (customer service)
I rang the company to see if they did a…
I rang the company to see if they did a spare base. On being told they did I ordered one which was delivered within a few days
12. Mai 2025
Antwort von Trend Tool Technology
Hello Mr Evans.
We are happy to hear you enjoyed your customer experience with Trend. Its great to hear our team could aid your search with accuracy. Thank you for giving us a review. Jack (customer service)
Rang up and told the person the sizes…
Rang up and told the person the sizes of latch’s I was using and he gave me the code for the correct face plates for the lock jig. Package arrived and not one faceplate is correct
22. Mai 2025
Antwort von Trend Tool Technology
Hello Chris,
We are deeply sorry to hear this has happened. We would love the opportunity to rectify this issue for you. And in turn hopefully improve your customer experience with us.
Please reach out to us directly at customerservices@trend-uk.com or call 01923 249911. We will be happy to resolve this straight away. Jack (customer services)
I had an issue with power switch
I had an issue with power switch, invaluable when using with tools . After contacting Trend they processed a return, repair and returned back ready to use within a week.
Great service Thanks
16. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Trend Tool Technology
Hello Andy,
We are happy to hear our team sorted your problem with swiftness. At Trend we value our customers time, as we know how important this is in the industry. Thank you very much for leaving a review with us. Jack (customer service)
Great Technical Support
Had to order a part for my Router, Unfortunately I ordered the wrong part, but after speaking to the Technical department with the aid of a Photo, they told me exactly what part I needed and how to fit it, not often do you find exceptional service nowadays.
The part arrived the next day.
Well done and Thank You.
12. Mai 2025
Antwort von Trend Tool Technology
Hello Jeff,
Its Amazing to hear our team could come together to aid you on this. We are glad you got the guidance you needed to get back up and running. Thank you for leaving a review on our page. Jack (customer service)
Antwort von Trend Tool Technology
Hello David,
We are glad to hear you appreciate the quality of our tools. Our Trend team are committed to improving our customer experience, so we are always happy to receive feedback. Thank you for Leaving an honest review on our Page. Jack (customer service)
Fantastic staff … so helpful and who…
Fantastic staff … so helpful and who went out of their way to source an item which had been discontinued. Thanks to Jack and Darren!
6. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Trend Tool Technology
Hello Penny,
Im Glad we could source this item for you. Thank you for leaving a review on the service we provided as a team. Jack (Customer services)
Amazing customer service
Jack provided us with great customer service and quick results. We are very thankful and would 100% recommend. Thank you! ☺️
5. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Trend Tool Technology
Hello Mrs Margerison,
Thank you very much for your review on our page. We are proud to hear you appreciate our service levels and would recommend us others. Jack (customer service)
Great service
1st time getting trend items direct from Trend but my order arrived within 24hours quite impressed
2. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Trend Tool Technology
Hello David,
Thank you very much for leaving a review on our page. We are glad to hear your first experience with us directly was a smash hit. Your review means a lot to us at Trend, thank you for your feed back. Jack (customer services)
T33a dust extractor
Bought the t33a dust extractor, 18 months later it won't turn on, further inspection the motor brushes worn, simple fix, nope, trend don't do the brushes, I have to buy a complete motor.
At 18 months old this is very poor.
30. April 2025
Bewertung ohne vorherige Einladung
Antwort von Trend Tool Technology
Hello Ben,
We are sorry to hear you have had issues with your T33A extractor. As i discussed with you over email, you have not registered for extended warranty, which would mean your machine does not fall within our guarantee. Our machines come with an initial 12-month warranty which can be extended to 36 months with online registration as seen here - https://www.trend-uk.com/warranty
The motor has the brushes attached, and unfortunately they are not sold separately. I will provide the details for our repair agents below who will be happy to quote and repair your Product.
CJ Sinclair LTD:
https://www.cjsinclairltd.co.uk/
Tel: 01843823400
Email: Queries@Cjsinclairltd.Com
Antwort von Trend Tool Technology
Hello Mark,
Many thanks for leaving a review on our page. Glad to hear you appreciate our service levels and customer experience. Jack (customer service)
On time on budget!
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von Trend Tool Technology
Hello Paul,
Thanks for your review on our Page. We are happy to hear you are impressed with our service levels and competitive pricing ! Jack (customer service)
Clear and easy on-line service
Clear and easy to use on-line ordering, with reliable delivery service.
Customer service also very helpful when needing to return a mis-ordered product.
23. März 2025
Antwort von Trend Tool Technology
Hello Dave,
Many thanks for leaving a review on our page. To hear our services provide a user friendly experience to our customers means a lot to us at Trend. Jack (customer services)
Trend Customer Service is excellent
I bought a Trend Snappy on Amazon but despite it being a clever design and great way to make the drilling and driving process more streamlined the little adaptor’s 2.5mm ball bearing housing failed making the device inoperable. Was the first time of using and I was very disappointed - BUT and this is the really good news…the customer service at TREND is awesome and jumped to my aid (seeing the recent invoice obviously) and replaced it by UPS express. Got it the next day. This is the sort of customer service we all dream of and it’s still available here in the UK. I’m now fully operational and noisy again. This is a great little time and teeth saving assistant to anyone’s DIY/workshop drilling, countersinking and driving …, Thank you so much Jack Thomson for helping me.
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von Trend Tool Technology
Hello Doug,
Thank you very much for leaving a great review on our Page. Im excited to hear you are back up and running with your drill bits. Its great to hear you appreciate the high standards of service and customer care we provide at Trend. Jack (customer services)
Fast delivery
9. April 2025
Antwort von Trend Tool Technology
Hello Mike,
Thank you for leaving a review with us. Its great to hear you got your items at high speed. Jack (customer services)
Great customer support
I purchased a measurer from Screwstation or Toolfix, and after a couple of years use the battery tray went missing. Couple of quick messages back and forth with Trend and they found a spare one they could send out to me. Fantastic customer service and I'm very grateful. Cheers Darren!
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von Trend Tool Technology
Hello Timothy,
We are glad to hear a member of our team could come to your aid to replace your missing part. its great to know you feel appreciated and looked after as a Trend customer. Thank you for leaving a review with us. Jack (customer service)
Good Service
Good advice provided in finding the right part, quick despatch and timely delivery.
26. März 2025
Antwort von Trend Tool Technology
Hello Stephen, great to hear we were able to assist you in finding the part you required and that it was despatched and delivered in good time for you. Thanks for taking the time to leave a review and for your kind words. Kevin (Customer Services)
Fan-bloody-tastic
24. März 2025
Antwort von Trend Tool Technology
Hi Aaron, love the review! 😁 Thank you for your kind words and for taking the time to post this on our page. Kevin (Customer Services)
Good experience
Prompt processing and dispatch of order, and good communication from delivery Co.
24. März 2025
Antwort von Trend Tool Technology
Hello, great to hear you are happy with the service we provided. We strive to offer a first class service so it's great to receive your review and feedback. Kevin (Customer Services)
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.