HORRIBLE! Bought a 3 gallon shrub that (according to their charts) was supposed to be 2 to 3 feet tall. Mine was only 18 inches and rather skimpy. All they offered was a 30 percent discount. My f... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Paid $1000 for trees that were supposed to be 3-4 feet tall. Not a single tree was the height that we purchased. They asked for photos, we sent them. Alessandro (their lead customer support spec... Mehr ansehen
Purchased a maple tree 11 months ago and it recently up and died despite good care. Support team addressed the issue promptly and replaced the tree. I was a bit disappointed that I had to pay the ship... Mehr ansehen
Unternehmen hat geantwortet
I've purchased trees and bushes from Trees.com (Fast Growing Trees) for the past few years. This year, I purchases an apple tree, plum tree, cherry tree, blackberry and blueberry bushes, a patio peac... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Baumschule
- auch in
- Gartencenter
Vom Unternehmen geschrieben
Trees.com (formerly Fast Growing Trees) is America’s local nursery, delivering healthy trees and plants directly to your door. Since 2005, we’ve helped millions of gardeners find the right plants for their yards and grow with confidence. Shop more than 1,600 varieties, including privacy trees, shade trees, fruit trees, flowering trees, shrubs, perennials, indoor plants, tropical plants and more, curated for climates across the U.S. Our plants are grown with care, hand-selected for quality, carefully shipped, and backed by our 1-Year Alive & Thrive™ Guarantee. Plus, our Plant Experts are here to support you before and after you plant.
Kontaktinformationen
2621 Old Nation Rd, 29715, Charlotte , Vereinigte Staaten
- 800-973-8959
- support@trees.com
- trees.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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The guarantee is not real either are the plant specialist
I purchased a Meyer lemon, blackberry and a strawberry. The strawberry did not look so good when it arrived, and I documented it and sent it to them and they said not to worry. I was able to get the strawberry in sort of as suspended animation type of place for about two months, keeping it hanging on until it finally croaked. The thing that agitates me the most is that they offer these robust guarantees but really what ends up happening is you deal with AI and your plant concerns and that AI is trained to just keep telling you to try growing a dead plant. It’s exhausting and it dragged you out past the point that you could probably send it back. The guarantees aren’t worth the pixels they’re written on. You’re just gonna get stuck in robot loops to tell you to do all this extra stuff that does absolutely nothing to help these plants.. because before I took the robot advice at least I could keep the plant in a state of suspended animation.. after I took the robot advice it died. When I told them it died and sent pictures it went radio silent.
The lemon bush is just weird. I guess it’s OK and it’s growing. It’s really leggy… same with the blackberry., they prune them in a way that they just turn out leggy.. I didn’t expect any lemon out of the lemon plant this year. Didn’t really anticipate next year or over the winter it would start producing lemons… I think Fast growing is kind of deceptive.. they don’t really grow any faster than regular plant I was surprised if the blackberry did not produce any fruit or flower no nothing… I’ve had it for four months and it’s getting bigger busier and leggy and you can keep pruning it back, but it’s not really gonna produce any fruit here anytime soon if it all, meanwhile, all the plants around here that I started from either seed or propagation or grow wild are doing great lol I think I’m gonna stick with that plan and just be more patient. It just takes forever for those bushes or fruiting bushes or trees to grow. Apparently this isn’t the shortcut I will take again. Lol it’s really a joke. Robots..,! Sheesh
8/11/26 Update
I received the email from Fast growing trees, and guess what? It was another robot. You can’t make this stuff up. My opinion still stands. I’m not wasting my time or my money, teaching their robots or jumping back through their hoops to end up with dead plants and absolutely no contact when it comes to talking about that money back thing. I have cut my losses a little bit poorer but wiser right?! DONE .. BYE

Antwort von Trees.com
Very good
I ordered from you guys in late June and before ordering I wasn't to sure if it would be a great experience but after seeing that you guys are very trusted and helpflull it lifted my confidence up and to my surprise the people were right about it being a good experience😊👍

Antwort von Trees.com
Great customer service
Great customer service, quick and official. No games.

Antwort von Trees.com
Customer service is great, packaging, not so much.
The plants and the customer service were great. Shipping quality needs work. My original order was for 3 trees, 3-4ft tall, delivered without problem, and two 6-fr tree, which were both damaged due to being packaged folded in half! They quickly sent 2 replacements, BUT, those were never delivered bc they were damaged in transit. This happened twice more. So SIX trees were damaged in shipping and thrown out without being delivered. I FINALLY got my replacement trees, now one 4ft tree, and one 6 ft tree. I think if I order again, I will not order anything taller than 4 ft!

Antwort von Trees.com
Ha Ha Guaranty - that’s a joke!
Ordered a Tri-color willow tree. After a few months the tree looks half dead. Customer Service is not helpful - the company does not support its product. Turns out to be a very costly stick.

Antwort von Trees.com
I’ve purchased several things from Fast…
I’ve purchased several things from Fast Growing Trees. Most everything was great. I did have one plant that did not survive and they are replacing it. Great customer service.

Antwort von Trees.com
Did the lavender plant arrive alive? Um….no.
Did the lavender plant arrive?
Yes.
Was the plant alive?
No.
Did the company offer a complete refund?
No. I had to insist on not being charged a “restocking fee”. They complied.
Critically, would I ever trust Trees.com again to deliver a live plant that I could nurture to maturity?
Absolutely not.

Antwort von Trees.com
I requested claim for three trees that…
Irequested claim for three trees that had died. I was contacted by customer and my claim was resolved within a day or two. Customer service was very responsive and I've been dealing with Fast Growing Trees for the past three years and never had an issue.

Antwort von Trees.com
Most of our trees/bushes and plants…
Most of our trees/bushes and plants arrived in excellent condition! A couple were stragglers but customer service helped replace them and were helpful with information for our landscaper. We have used Fast Growing Trees for both our gardens, landscaping and gifts to friends/family. We love their quality, variety and care. Definitely recommend!

Antwort von Trees.com
I recommend this company
I recommend this company. They are prompt in delivering the plants, very well packed, plants and trees very healthy, and more than that good warranty (1 year). I bought couple of trees. Only one didn’t make it and after six months the company gave me a store credit which is fair because is not their fault neither mine if only one tree didn’t make it.
I would recommend this nursery 😊

Antwort von Trees.com
Do Not Use This Service
We ordered 2 blueberry bushes for my mother and they arrived approximately one month late. In addition, the bushes were effectively seedlings and not robust. In any way, it will likely be at least two years before we see any substantial production. frankly, we would have been better off purchasing from home depot, from which I never buy plants. Also, the lateness of delivery was complained of without any response or explanation.

Antwort von Trees.com
I ordered everbearing raspberries
I ordered everbearing raspberries, 3 blueberries and 3 cherry trees, 3 arboritae, 3 holly. All arrived packed well and were in good conditon. I had one cherry that was grafted and did not make it but received credit for it as they are out of stock. One holly did not make it and was replaced. So fare the plants are all doing great the holly really came out this year. Mine were all planted a year ago. They were delivered timely based on the season and I will definitely order again

Antwort von Trees.com
Excellent Company
Excellent Company. From making the order, delivery & quality of the product, and the customer service after our purchase beyond our expectations. We will make all our purchases for trees and shrubs from Fast Growing Trees ❤️
From Missouri

Antwort von Trees.com
Highly recommend everyone to buy plants…
Highly recommend everyone to buy plants from this site, I ordered 6 tricolor willow plants and they all arrived happy but due to heat stress 4 plants died very early, but as soon as I contacted customer service and mentioned the situation they happily replaced all my plants with very healthy and mature plants. I absolutely love them and really appreciate the company efforts, in short I can say that I am a very happy customer and in future I ll be buying plants from fast growing team….

Antwort von Trees.com
Expensive and micro size plants
Very disappointed! I saved up to buy the white storm-proof Hydrangea. I finally splurged and spent nearly $200 on six 1-quart plants. When I opened the box, I was almost in tears. They're very small, I mean tiny with barely any leaves—one even has just a weak stem with few leaves. I contacted the company after a few emails, but I was told I can't return the plants, and they won't replace any if the stem is still green. I've ordered from many different companies before and was satisfied, but this experience has been extremely disappointing. My advice is to avoid this company. It honestly feels like a scam.

Antwort von Trees.com
Convenient affordable and reliable
With Fast growing trees there are a wide variety of trees available at affordable prices. If a tree is not shipped we'll you can call right away to get it replaced or if a tree doesn't survive the first year you can claim a warranty on the tree and get it replaced given that you took good care of the tree.

Antwort von Trees.com
Easy refund I sent in phots of my tree…
Easy refund I sent in phots of my tree that didn't survive and they refunded me new tree

Antwort von Trees.com
Bad plants
None of the plants measured up to the size advertised. Some plants came visibly damaged, not from shipping, but older wounds from the nursery. Every other plant died in a month.
The only positive is that they refunded my money. Don’t waste your time. You’re better off at Home Depot.

Antwort von Trees.com
I love this company
I love this company. We"ll see if the trees survive and if their warranty holds up.

Antwort von Trees.com
Excellent products and very responsive…
Excellent products and very responsive customer service. I had a problem with one tree. They are sending a replacement with no questions asked. A hearty "thumbs up".

Antwort von Trees.com
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