I booked 3 EgyptAir tickets (DXB–CAI, 14 Oct) on Traveasy. One passenger’s name was wrong on the confirmation. I emailed and called within minutes of booking, three days before the flight, and asked f... Mehr ansehen
Traveasy
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The customer service was prompt and very supportive especially as it was my first time using the website. Nirav assisted in a complicated issue and effectively resolved it for me. Thank you
Well I found this site and thought I would give it a go and book a flight with them So I booked it online and everything was simple and great then when I finished I had a phone call back from a lady... Mehr ansehen
I booked a flight Ticket from Traveasy, while the experience can get stressed, they always make it work at the end. The initial Ticket details I got were wrong, But kudos to their support team for pro... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Traveasy.com has the ability to price thousands of flight routings and hotel properties at the most competitive price. We offer 24/7 support for our customers and we request your reviews to be able to improve our service to you.
Kontaktinformationen
14 Hanworth Road, Hounslow, Middlesex, TW3 1UA, Vereinigtes Königreich
- 0208 819 9853
- info@traveasy.com
- traveasy.com
Verstoß gegen Richtlinien
I received an excellent Customer…
I received an excellent Customer service from Prince . They politely deal with me. Also give me time to take through process ,thank you
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Traveasy
Dear Anjana,
Thank you for such positive feedback about Traveasy customer service.
It is always a pleasure to receive such good reviews about our flight booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Traveasy
Scummy buisness
This company is the worst 3rd party budget travel company I have ever used. Booked a ticket, received a confirmation, saw the money leave my account should have been a simple transaction. the following day they tried to charge additional money because the fare had increased. This is scummy and also illegal I will never use them. You can't change the price after a good has been paid for.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Traveasy
Dear Kaila,
Thank you for your feedback. As with all airline bookings, fares are subject to live inventory and dynamic pricing. Once payment is received, a payment confirmation is issued; however, the booking is not fully confirmed until the ticket has been issued. Once the ticket has been issued there is an additional confirmation mail sent. We understand that changes in fare availability between payment and ticket issuance can be frustrating. Our team works to secure bookings at the confirmed price wherever possible, but where airline pricing changes in real time, this can affect the final ticketing outcome. Traveasy does not send any booking confirmation until the ticket is issued. If we are unable to issue the ticket at the price you have paid, the customer will receive a full refund. Therefore, we do not see any wrongdoings here. We remain committed to ensuring our booking process and communications are as clear as possible for all customers.
Charged me £50 admin fee for cancelling…
Charged me £50 admin fee for cancelling a flight within ONE HOUR of booking that o realised was on the wrong date (and refused to change to correct date one day earlier). The Indian customer service rep was so rude and pompous. Unbelievable. Don’t book with them! They have 2.5 starts rating (wish I’d checked before booking..)
6. Juni 2026
Antwort von Traveasy
Dear Pounch,
As noted in our previous response, the facts of this booking have not changed. The cancellation charges were applied in accordance with our policy because the travel date selected by you at the time of booking was incorrect. Therefore, the applicable cancellation fees remain valid under the booking terms and conditions. Our previous response accurately reflects the circumstances of this case, and we have no further information to add.
Easy flight change via phone
Initially booked a flight for £250. They emails me to say I had to pay an extra £50. Total £299. I found the actual airline had a perfect flight two hours later for £297. Jhanvi changed my flights so I could make that one for no extra cost. Great help
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Traveasy
Dear Eden,
Thank you for your kind feedback about Traveasy.
Thank you for taking the time to share your experience and helping other customers feel confident in choosing our travel booking services.
Warm Regards,
Traveasy
Antwort von Traveasy
Dear Liam,
Thank you for your feedback. We’re glad Traveasy could help you find a competitive flight price. Our team works hard to always offer great value on flights, and we look forward to helping with your next booking.
Warm Regards,
Traveasy
Traveasy services are too good
Traveasy services are too good. They are having excellent call center executives to make booking hassle free
5. Juni 2026
Antwort von Traveasy
Dear Srini,
Thank you for sharing your positive booking experience with Traveasy. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight booking.
Warm Regards,
Traveasy
Best customer support in crucial hours
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Traveasy
Dear Ravi,
Thank you for your wonderful feedback about Traveasy.
We were delighted to read the complimentary comments that you made about Traveasy booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Traveasy
Please don’t be tempted by the price
Please don’t be tempted by the price. All airlines have a 24 hour cancellation policy. I realised immediately on booking that I’d made a mistake on the date. The Indian man on the phone was so rude and unhelpful and said despite it being within 24 hours which every airline and travel agent conforms to by law, they would only cancel with a fee! Outrageous. I will let ba know not to use unscrupulous operators like this to sell their tickets.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Traveasy
Dear Pouneh,
You have confirmed that the incorrect travel date was selected by you at the time of booking. Our booking process is customer-led and automated, and tickets are issued based on the details selected and submitted by the customer.
There is no blanket rule that all airline tickets can be cancelled free of charge within 24 hours, particularly where a booking has been made through a travel agent and is subject to the airline’s fare rules. Traveasy is able to display such competitive prices as these prices are governed by strict fare rules which may differ from your conventional understanding of airline ticketing. Traveasy cannot absorb costs arising from a customer selecting the wrong travel date.
We also do not accept the allegation that our staff were rude or unhelpful. Our team explained the applicable process and charges clearly and accurately.
We would ask that your review accurately reflects the facts: the issue arose because the wrong date was selected during the booking process, and any charges applied were due to the airline’s fare rules and conditions, not because of any misconduct by Traveasy.
Juli your assistance was great
Juli your assistance was great. Thabk you
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Traveasy
Dear Shawn,
We were really pleased that your experience booking with Traveasy was so rewarding. We always strive to make booking flights as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Traveasy
Nice support from.manish kumar
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Traveasy
Dear Abid,
Thank you for your kind feedback about Traveasy.
Thank you for taking the time to share your experience and helping other customers feel confident in choosing our travel booking services.
Warm Regards,
Traveasy
Antwort von Traveasy
Dear Merugu,
Passenger details, including names, are entered directly by the customer through our automated booking system. The information provided at the time of booking is submitted for ticket issuance exactly as entered. There is no manual retyping of passenger names by our team, and therefore no scope for human error on our part in this process.
Where a customer enters incorrect details, any correction is subject to the airline’s rules, procedures, and charges. These charges are determined by the airline and must be paid before any amendment can be made.
Traveasy cannot be expected to absorb costs arising from an error made by the customer during the booking process. We are a commercial business and are required to apply airline and supplier terms consistently.
We would ask that your review accurately reflects the facts, including that the issue resulted from incorrect passenger details being entered at the time of booking, rather than any error made by Traveasy.
Outstanding service from Traveasy
Outstanding service from Traveasy! The whole experience was seamless, but I especially want to highlight Abhishek Chaudhary , who made all the difference. He handled the entire procedure efficiently, kept me informed at every stage, and made sure everything went smoothly without any hassle.
If you're looking for a travel company that actually cares about its customers, look no further than Traveasy. And if you get Abhishek as your point of contact, consider yourself lucky!
Highly recommended. Will absolutely use them again. 🙌
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Traveasy
Dear Husain,
Thank you for your wonderful feedback about Traveasy.
We were delighted to read the complimentary comments that you made about Traveasy booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Traveasy
Hassle not at all worth the money saved. Felt like a scam.
Advertised cheap ticket and then tried to get me to pay more in order for me to receive my ticket or I could pay for a refund. The hassle is not worth the money saved and chances are you’ll end up paying more or the same as buying a ticket directly from the airlines sight or from a more trusted third party.
3. Juni 2026
Antwort von Traveasy
Dear Piper,
Thank you for your feedback. Please note that the fares displayed on our website are dynamic and subject to real-time airline inventory and availability. We understand that changes in fare availability between payment and ticket issuance can be frustrating. Our team works to secure bookings at the confirmed price wherever possible, but where airline-pricing changes in real time and this can affect the final ticketing outcome. We remain committed to ensuring our booking process and communications are as clear as possible for all customers.
And the experience I had with your…
And the experience I had with your staff was brilliant excellent explaining nicely respectable nice polite voice and his name was Rohit Negi and I have gave him 10 out of 10 that was a brilliant service from your staff thank you
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Traveasy
Dear Thaira,
Thank you for sharing your positive booking experience with Traveasy. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight booking.
Warm Regards,
Traveasy
Great Customer Service and Best fares
Extremely pleased with the service and agents, Juli was extremely helpful since the advertised fare was rejected by the airline, Traveasy honored the price that was initially quoted and issuing the ticket without delay!
I am a regular with Trip.com but was quite frustrated with the fares kept jumping upwards.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Traveasy
Dear KD,
Thank you for such positive feedback about Traveasy customer service.
It is always a pleasure to receive such good reviews about our flight booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Traveasy
Great service
Provided a great deal to match what was available online. I needed confirmation which was email to me promptly.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Traveasy
Dear Sargeant,
Thank you for your wonderful feedback about Traveasy.
We were delighted to read the complimentary comments that you made about Traveasy booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Traveasy
🚨 SCAM ALERT
🚨 SCAM ALERT: Withholding Airline Refunds & Continuous Lying (Booking Ref: TRA14786253).
DO NOT USE THIS AGENCY UNDER ANY CIRCUMSTANCES. They are currently holding my money hostage for more then 2 months for a cancelled flight and refusing to refund me.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Traveasy
Dear Yassine,
As noted in our previous response, the facts of this booking have not changed. The cancellation charges were applied in accordance with our policy because the travel date selected by you at the time of booking was incorrect. Therefore, the applicable cancellation fees remain valid under the booking terms and conditions. Our previous response accurately reflects the circumstances of this case, and we have no further information to add.
Prompt resolution honoring the original price shown
Juli was extremely helpful since the advertised fare was rejected by the airline, Traveasy eventually went ahead and honored the price quoted, covering the difference and issuing the ticket without any delay!
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Traveasy
Dear Michael,
We were really pleased that your experience booking with Traveasy was so rewarding. We always strive to make booking flights as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Traveasy
Very helpful and responsive to all my…
Very helpful and responsive to all my queries... direct contact via telephone.. Will definitely recommend and use in the future
1. Juni 2026
Antwort von Traveasy
Dear Hayley,
Thank you for sharing your positive booking experience with Traveasy. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight booking.
Warm Regards,
Traveasy
Mr Nabil
Mr. Prince has helped me very well
Many thanks
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Traveasy
Dear Nabil,
Thank you for such positive feedback about Traveasy customer service.
It is always a pleasure to receive such good reviews about our flight booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Traveasy
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