As always the attention to detail was great! Staff are always so friendly and Kayla does a great job with my nails. Knowing exactly what treatments, shapes and colours I usually get. Thanks again! I’l... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Amazing service! Wonderfully relaxing and informative throughout the whole process. Catherine and Cherrie were very gentle and a joy to chat to. The massage at the end was absolutely perfect. Will hav... Mehr ansehen
Unternehmen hat geantwortet
I had a gel manicure on March 25, but unfortunately the quality didn’t hold up. Within a few days, the gel started lifting on my thumbnail, and before Easter it had come off around several other nai... Mehr ansehen
Unternehmen hat geantwortet
I’ve been going to Yuliia at Townhouse Fitzrovia for my nails, and I honestly wouldn’t go to anyone else. She is absolutely the best, so attentive, professional, and incredibly skilled at what she d... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish. Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.
Kontaktinformationen
Vereinigtes Königreich
- townhouse.co.uk
4.1
Gut
1572 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Great service and friendly team
Great service and friendly team. Highly recommend 👌
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Onur. Thank you so much for your lovely review. We’re delighted to hear you enjoyed the great service and friendly team experience. Your recommendation means a lot to us, and we look forward to welcoming you back again soon! Love, Team T x
Nails left brittle, painful and wrecked before my wedding
I have been to Townhouse several times for a Luxury Gel Manicure at the St James salon. Been super happy until the last two times.
After one week of getting my manicure, the gel just started peeled off in sheets, taking layers of my natural nail with it. I was abroad on my hen-do and there was nothing I could do but deal with scabby looking nails and peeling gel polish that kept catching on my clothes and hair (tore one nail horribly).
The first time I put it down to a one-off and let it go. The second time, my nails were left brittle, thin and paper-like. I got the nails done April 4 and by April 10 they were peeling away. Again, it happened after only one week. This time I really hurt coming off.
When I raised the issue I was offered a credit towards a removal and reapplication, but given how my nails have deteriorated since the offer and that this had now happened twice I simply do not trust the salon to do a good job and declined. I have requested a refund (that’s two botched manicures at £64 a pop) but I only wanted asked to be refunded the last one, but they don’t do that apparently.
To make matters worse, I am one month away from my wedding and my nails are in a terrible state. I decided to cancel my bridal nail appointments for me and my friends at the Town House. I won’t be going back.
My nails really hurt and are just falling apart. I don’t know if it’s the product or application. It’s a shame because the ladies working there are super nice.
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Dom, thank you for taking the time to leave feedback. We are saddened to see you did not have a great experience. We do hope our Customer Care team have now resolved the issue with you and hope to see you soon. Love, Team T x
Lovely Hema
Hema was so lovely! She did my bridal nails and made them perfect!! She completely understood my vision and made my experience feel so special!!
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Rupinder. Thank you so much for your wonderful review. We’re thrilled to hear Hema made your bridal nails perfect and truly brought your vision to life. It’s so lovely to know she made your experience feel extra special for such an important occasion. We’ll be sure to pass on your kind words to Hema, and we wish you a beautiful wedding day! Love, Team T x
Great service from Isha
I did Signature Mani with removal with Isha. She was lovely and the manicure was great! Great service
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Ari. Thank you so much for your lovely review. We’re delighted to hear you enjoyed your Signature Manicure with removal and that Isha took such great care of you. It’s wonderful to know you were happy with both the manicure and the service. We look forward to welcoming you back again soon! Love, Team T x
EXCELLENT!
As always the attention to detail was great! Staff are always so friendly and Kayla does a great job with my nails. Knowing exactly what treatments, shapes and colours I usually get. Thanks again! I’ll be back for my regular manicure.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Nai was wonderful from start to finish
Nai was wonderful from start to finish. She was so welcoming and helped my find the colour I was looking for. She was relaxing and made the experience amazing.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Nai was really accommodating and…
Nai was really accommodating and friendly.
Thanks so much for my lovely nails 💞
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Such a lovely job!
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Antwort von Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Perfect signature mani from Asma
Perfect signature mani from Asma. Asma was very gentle whilst doing my cuticles - thanks so much!
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Anya was great
Anya was great. Super friendly and very neat work.
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Antwort von Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
The best service with Emilia
The best service with Emilia! She is so lovely and skilled. Such a relaxing appointment
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Nai and Catherine were absolutely…
Nai and Catherine were absolutely lovely. Did an amazing job. Both very friendly.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Alannah is great
Alannah was great, friendly and very gentle! She did a perfect job with my toes ✨💕
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Amazing service
Amazing service! Wonderfully relaxing and informative throughout the whole process. Catherine and Cherrie were very gentle and a joy to chat to. The massage at the end was absolutely perfect. Will have to come back in the summer and try out the extra shiny chrome gels!
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Lovely experience at Townhouse with…
Lovely experience at Townhouse with Neha!
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Completely unreliable
This place is completely unreliable. I made an appointment weeks in advance to get a mani-pedi for my wedding, which they cancelled with 3 hours notice. This has left me with less than 24 hours to find a new nail technician which has been a lot of unnecessary stress in the lead up to my wedding. There is no way to contact a real person, you can’t phone the branch and the WhatsApp service only gives generic, unhelpful responses.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Brielle, thank you for your review. Our customer care team have tried to reach out to you but unfortunately we are unable to locate your details on our system. Please do contact our customer care team via email customercare@townhouse.co.uk as we would love to hopefully find a resolution for you. Love, Team T x
Alannah was amazing
Alannah was amazing! Very clean, neat, beautiful pedicure! Thank you!
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
Mekeda was lovely
Mekeda was lovely, wonderful conversation and beautiful results :)
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi , thank you for taking the time to leave Townhouse such a kind review, we appreciate you. We can’t wait to have you back in our salons again! Love, Team T x
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