Total Moving Solutions Bewertungen 

569
TrustScore 5 von 5

4.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Moving to another country with a young baby wasn’t entirely stress-free, but TMS took away as much stress as was possible. Nothing was too much trouble for them, even when our plans changed several ti... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Top quality service at a very competitive price. Scott and his colleagues were excellent to deal with - prompt to respond to emails, clear plan for all aspects of the move and always pleasant. We got... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

From Start to Finish Excellent. We have Moved from Perth Birmingham UK to Perth Western Australia. We got quotes from multiple companies and I have to say TMS were very competitive. But not onl... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Overall it was a very smooth move. I really appreciated that all paperwork was organised by the company. The lads were extremely professional loading their truck and used ever square inch to fit e... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

Vom Unternehmen geschrieben

Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands. All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies. Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI). With the partnerships we have, we have the flexibility to overcome any issues which could arise, giving clients peace of mind and reassurance when booking with Total Moving Solutions.


Kontaktinformationen

4.8

Hervorragend

TrustScore 5 von 5

569 Bewertungen

5 Sterne
4 Sterne
3 Sterne
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1 Stern

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4.8

Alle Bewertungen

(569)

73 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

What a company

What a company. From start to finish they were magnificent. Jason talked us through the whole thing and was with is all the way. Nothing was too much trouble went above and beyond. Fantastic

4. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thank you for taking the time to leave a review, Natalie, it is much appreciated.

I am pleased we were able to assist you with your removal from Kilkenny to Sunderland and have shared your kind words with Jason who was your Move Manager.

Wishing you all the very best.

Many thanks,

James

Bewertet mit 5 von 5 Sternen

Total Moving Success

I contacted Total Moving Solutions to help me get some stuff moved from storage to my new home, at quite short notice and without being present at the storage location. Jason and his team were so helpful and accommodating. Their prices were a pleasant surprise too.

It really helped to have a named moving manager, although everyone I spoke to was keen to ensure any enquiries I had were resolved.

I wouldn't hesitate to use TMS again, and I am recommending them to friends and family.

17. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thank you for the great 5* review, Kate.

I am thrilled we were able to assist you with your removal to Belfast, at short notice and am really pleased to hear we were competitive on price for you.

I have shared your kind comments with Jason, your Move Manager.

Thank you for the recommendation and your business.

Wishing you all the very best.

Many thanks,

James

Bewertet mit 4 von 5 Sternen

Helpful, friendly, patient and flexible

UK staff were helpful, friendly, patient and flexible. European agents provided excellent and efficient service, despite a number of complications - not least finding a parking place adjacent to my apartment in central Genova and a last-minute need to adjust UK delivery. Good communication all the way through.

30. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thank you for the kind review, Tony.

I am pleased to hear that aside from some challenges along the way, that you have been happy with the service provided.

Thank you again for your business and wishing you all the best in Exeter.

Many thanks,

James

Bewertet mit 4 von 5 Sternen

I can absolutely recommend this company

Everybody was very helpful and although it was a complicated move, everything went ok.

1. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thank you for the review, Arlette.

I have shared your kind feedback with Mike who was your Move Manager.

Wishing you all the very best and thank you for your business.

Many thanks,

James

Bewertet mit 5 von 5 Sternen

Great Service!

We moved from London to Los Angeles and our move went smoothly and as planned. James Mallett was professional, helpful, and very communicative. We felt the price was valued fairly. All our belongings arrived in great condition. Thank you!!

26. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thanks for the great review, Marissa.

It has been a pleasure assisting you with your removal to LA and I am really happy that you have been satisfied with the service I have provided.

Wishing you all the very best for the future.

Many thanks,

James

Bewertet mit 5 von 5 Sternen

Excellent and prompt from Christian who…

Excellent and prompt from Christian who is a most pleasant gentleman.
He contacted me both before and collection and delivery.
I used this company on 3 occassions when move stuff from my house in Birmingham to Dublin.

Fill marks to Christian and colleagues

18. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thank you for the 5* review, William.

Thrilled that you have been happy with the communication with Christian and the service provided for your removal with us to Dublin.

Wishing you all the very best.

Many thanks,

James

Bewertet mit 5 von 5 Sternen

Excellent handling through TMS and…

Excellent handling through TMS and Christian was really responsive and helpful throughout. I've moved a few times in my life and this is the best service I've had to date. Price was reasonable as well. Highly recommended!

15. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thank you for the 5* review, Nicolas.

It is good to hear you have been satisfied with the service provided for your removal from Zurich to London.

Thank you again for your business and please do get in touch should you require future removal services.

Many thanks,

James

Bewertet mit 5 von 5 Sternen

Christian is always available to answer…

Christian is always available to answer any questions and queries on any move.

I have used him twice now with a relocation to rotterdam and then also back to the UK.

Always available to speak to and get updates. Works tirelessly to get the job done.

An all round easy and pleasant experience.

Thankyou once again Christian. You make your customers lives that bit easier.

Cheers, Jack.

Regards,
Jack

11. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thanks for taking the time to leave a review, Jack.

I have shared your kind words with Christian who was your Move Manager.

We are always thrilled to be able to assist repeat customers and I am glad your second experience has been a positive one again.

Wishing you all the very best in your new home in Neston.

Many thanks,

James

Bewertet mit 5 von 5 Sternen

Impeccable and friendly service

Impeccable and friendly service from Christian Woodall at TMS and their agents. We made life difficult for them by changing the delivery address to another country after we'd signed, and they didn't bat an eyelid! Constant flow of information on pick-up and delivery, both of which were handled with consummate professionalism and efficiency. Cannot recommend them strongly enough - if only everything in life worked as well as this well-oiled machine!

11. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thanks for the great review, Richard.

Really pleased that we were able to assist you with your removal and good to hear how happy you have been with the service.

Wishing you all the very best in Saurat.

Many thanks,

James

Bewertet mit 5 von 5 Sternen

Superb service from first contact

Superb service from first contact, through packing, shipping and delivery to the other side of the world . Scott from TMS was in constant contact despite the shipping delays (no fault of TMS!) and everything arrived undamaged. We HIGHLY recommend TMS for your move of whatever sort to wherever!

17. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thank you for the great review, Graeme, it is much appreciated.

I am pleased you have been satisfied with the service from ourselves, however, we are of course sorry that shipping delays have occurred.

Thank you for the recommendation and wishing you all the very best in New Zealand.

Many thanks,

James

Bewertet mit 5 von 5 Sternen

Simply the Best 😀

TMS were an absolute dream to work with. Christian was honestly the kindest, most sincere gentleman I've ever experienced in this industry. He was polite and genuine and always took time to take my calls and explain everything to me. I would definitely work with TMS and in particular Christian again in the future! Eilís

4. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thanks for the 5* review, Eilis.

Thrilled to hear how happy you have been with the customer service provided by Christian who was your Move Manager.

Wishing you all the very best in your new home in the Republic of Ireland.

Take care.

Many thanks,

James

Bewertet mit 5 von 5 Sternen

Excellent Service

Recently arranged a move from England to Ireland. The whole process has been very straightforward. Christian is an excellent communicator and a pleasure to deal with. The Northern Irish sub-contractors were excellent going above and beyond what was needed, so friendly and helpful yet totally professional.

Do take some time to catalogue and calculate your shipping volume and determine your insurance requirements and whether you have existing cover as part of your home contents.

12. März 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thank you for taking the time to leave a review, Gary.

I am really happy to hear that you have been satisfied with the removal by ourselves and how happy you are with Christian's customer service throughout the process.

Wishing you all the very best.

Many thanks,

James

Bewertet mit 5 von 5 Sternen

First class and worry-free

I opted to use TMS for the delivery of my mother's belongings to the U.S. after her death in November (she lived in England), having made inquiries to a number of different services. Christian was extremely prompt in his initial reply to my request for a quote, and was supportive as I was considering the various aspects of my needs. He was always very responsive sand timely in his replies, and the service from the staff who came to pack the belongings was top notch, too. I felt well taken care of, and would have no hesitation to refer TMS to others who need to move furniture and valuables across the ocean in a trouble- and worry-free manner. Thanks, TMS!

20. März 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thank you for the kind review, Helen.

I am sorry for your loss and the reason behind you having to require our services.

Christian is a fabulous member of the team and I am pleased that the process of having your late mother's sentimental possessions transported to you was stress free.

Wishing you all the very best for the future and thank you for leaving a review.

Take care.

Many thanks,

James

Bewertet mit 5 von 5 Sternen

Fast and Great Value

We are delighted with the service provided by Christian. He was helpful throughout and communication was clear. The delivery men were also very friendly and professional. The delivery was so quick too. Our items got collected on Thursday from Dublin then transported to Scotland the Monday. Overall our experience with TMS Removals was very positive and great value for money. Will definitly use their service again in future.

25. März 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thanks for the great review, Andrea.

Christian is a long standing member of the team who always goes above and beyond for our customers.

Wishing you all the very best in Scotland and thank you for taking the time to leave a review.

Many thanks,

James

Bewertet mit 1 von 5 Sternen

Disastrous Experience. Beware!

Disastrous Experience. Beware!

Moving is already a stressful endeavor, but when a supposedly professional removal company adds to that stress, it becomes an absolute nightmare. Sadly, this was my experience with TMS.

Initially, I was optimistic about their services. They provided a quote which seemed reasonable, answered emails and overall proactive, but on the moving day, they shockingly increased the sum they wanted to charge, citing vague reasons and blaming us for misunderstanding. This sudden change left me feeling deceived and financially burdened before the move even began.

To make matters worse, they changed the rules midway through the move, causing confusion and chaos. Items were mishandled, leading to significant damage to many of my belongings.

Adding insult to injury, they attempted to haggle over the insurance coverage, showing a complete lack of professionalism and integrity. It was clear that their priority was not customer satisfaction or rectifying their mistakes but rather squeezing every last penny out of their clients.

As if the above wasn't enough, several items never made it to their destination, leaving me scrambling to replace essential belongings and facing additional expenses and inconvenience.

In conclusion, my experience with TMS was nothing short of a disaster. Their unprofessionalism, dishonesty, and disregard for customer satisfaction are utterly appalling. I strongly advise anyone considering their services to look elsewhere. Save yourself the headache and avoid at all costs.

23. Januar 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thank you for the review, Vlad. Although of course, this is disappointing to read as one of the business owners.

Following our offline email communication since you placed the review, for which some of the comments we were only aware of when placed, I would like to take the opportunity to reply to the points raised.

The additional volume and charges were in the contract you signed for with ourselves and clear from the offset.

You have not elaborated about what you mean in regards to changing plans, however, I cannot see evidence of this on communication or your file.

Our insurers are a renowned industry third party provider. Unfortunately, a number of your items were either not stated on your valuation form and/or were under valued by yourselves. Insurer terms and conditions were shared at the booking point and agreed to by yourselves when paying for the insurance.

In regards to missing items, your delivery was around 6 weeks ago and the first we were made aware of the weights was on this review. The inventory and proof of delivery show the same items collected were delivered. If items had have been checked and notified within the 7 day notification period, this could have been assessed further by insurers.

I have reached out to you personally since you placed this review, however, you have advised that you do not wish to engage further to allow me to try and resolve any issues for you.

With this in mind, I am sorry you have been unhappy with the service provided and wish yourself and Cristina all the very best.

Kind regards,

Melissa
Director

Bewertet mit 5 von 5 Sternen

Top quality communication

Will update once we have shipped our belongings but wanted to write a review anyway as the communication we have received through the process thus far has been stellar!
Scott has been so very helpful and has answered multiple questions from our side along with having to deal with us postponing due to our visa process taking a whole lot longer than expected. He has been flexible and gracious throughout and we fully appreciate it!

16. März 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thank you for the great review, Tazlee.

Scott is a great member of the team and it is always so nice to hear our customers being happy with the communication and service they receive.

Many thanks,

James

Bewertet mit 5 von 5 Sternen

This is first time I’ve ever had to…

This is first time I’ve ever had to make a sea freight shipment of my personal belongings including a range of furniture. The support and guidance received was exceptional with their knowledge and professionalism ensuring things ran smoothly. Great job! Would strongly recommend them as a professional business that could be trusted to deliver at every point of contact. Many thanks

9. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Many thanks for the 5 * review David.

I am really pleased to hear that the process of your first sea freight shipment went smoothly.

I have shared your kind words with Christian who was your Move Manager.

Thank you for the recommendation and wishing you all the best for the future.

Many thanks,

James

Bewertet mit 5 von 5 Sternen

Really good and prompt communication…

Really good and prompt communication with Mike, explained the process really well. My constant questions and requests were never too much. Many thanks again.

17. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thanks for the kind review, Shahbaz.

I am really pleased that communication throughout your removal process with us was good and that you have been happy with the service.

Thank you for your business.

Many thanks,

James

Bewertet mit 5 von 5 Sternen

Scott managed our move from Dublin to…

Scott managed our move from Dublin to London. Service was excellent, regular updates, easily contactable by both email and phone, and I felt the price was reasonable. The move crews both sides were great. Highly recommend.

22. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thanks for the great 5 * review, Des.

I am really pleased to hear how satisfied you have been with the service and also the support throughout from Scott who was your Move Manager.

Thank you for your business, wishing you all the best for the future.

Many thanks,

James

Bewertet mit 5 von 5 Sternen

Fantastic Customer Service

Fantastic follow-up, customer service and results were perfect!

21. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von Total Moving Solutions

Thanks for the kind review Jemma.

I am really pleased that you have been satisfied with the customer service provided.

Thank you for your business.

Many thanks,

James

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