TOAST Bewertungen 

I love my green cotton linen poplin pleated skirt. It’s great value and exceptional quality. Customer service has been very helpful when I needed to changes sizes, I’m very impressed!

I placed an order on 28 December 2025 and received an order confirmation on the same day. £3 delivery fee was charged with a promise that the order would be delivered (not just dispatched) within 3–4 working days (as clearly stated on their website).

On 1 January 2026, I emailed for an update and on the following day, I was told the order was delayed but would be dispatched shortly. By 4 January, there was still no progress despite the stated delivery timeframe (excluding weekends and public holidays), so I requested a cancellation.

On 5 January, they replied saying their delivery policy was actually 4–5 working days, despite it’s not what I see on their website. Even though the order was dispatched on 5 January—already 5 working days later—this still didn’t meet the delivery timeframe I was charged for.
They also suggested that if I wanted to cancel, the order would still be dispatched. I then received a dispatch code, which I confirmed with them over email on 5 January.

The order was returned and received by them on 8 January. Today is 19 January, and I haven’t still received any confirmation regarding my refund.

Despite charging premium prices, the service is appalling and completely unacceptable. I have no idea when my refund will be processed, even though the order was never delivered and was returned to them awhile ago. This has been an extremely frustrating experience, and never again purchasing anything from this brand.

Avoid at all costs.

I ordered 2 items in the sale which were in stock in my size. I received a confirmation of my order and my payment was taken. I then received a notice that only one item had been dispatched. Following this, I received another email from Toast apologising and saying they cannot send the second item. There apparently was a system error which led to the piece I had ordered appearing in stock when it had already been sold. I have been told that I will receive a refund in 3-5 days. This error has happened to me on a previous occasion, an item that is showing in stock is not available. I am very unhappy, especially as Toast has taken the money from my account when the item is not in stock. I would expect more from a company that does much of its business online. Toast's ordering system should be fit for purpose and customers should not have money taken from their accounts for items that are not available and then have to wait for a refund. This error makes me seriously think twice about ordering from Toast again and recommending to others.

Je suis très déçue par la qualité de ma veste en velours surtout au vue du prix (très chère) la coupe est parfaite mais la qualité du tissu est décevante les finitions sont très mauvaise( des fils partout ) les coutures mal faites.

I've bought a few items from Toast in the last few years and I have to say the pieces are very well made. They wash and wear very well - I always get compliments too which helps!

I do like Toast clothing , especially when the sale is on but would never order on line again.

It was the first order I placed in the sales, late on Christmas Day & the last one I received-and to date I haven’t had a refund - again the last one.

Sadly as it was my biggest purchase it’s particularly annoying to be out of pocket so long . I’m sure for Toast it was a very small order & clearly not worthy of any attention.

The process wasn’t helped by the item being shipped despite my asking for it to be recalled as per toasts instructions, to avoid delivery, and being told this was going to happen & of course it was delivered then I had to faff around returning it.

A lot of time wasted & not a great on line shopping experience.
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Changing my review based on great satisfaction in their resolution to help the situation.

I accept mistakes can be made and the have owed up to it, so I am giving them a second chance and ordering my from them.

Thank you.

I’m shocked to see this companies reviews are sooo bad overall given the product is lovely. My experience seems in line with my others where slow to no delivery and bad customer service leaves me disgruntled.

Three weeks for items to arrive, no follow up from customer service.
Such a shame - this Customer team needs an overhaul

Edited up from 3 stars as the company responded promptly to an issue with the Harper try before you buy scheme and fixed it quickly. Product beautiful quality and ethical company. Recommend.

I ordered £1300 worth of clothes on 22nd Dec, it was posted as Tracked 48 with compensation coverage up to £75. I think if I was having an iPhone delivered at the same value a signed for or more secure postage system would've been used. As of today, 3rd January I still don't have my parcel, and I have no idea when it will arrive. Basically a high value parcel could just be left somewhere next week when I'm at work, if it arrives at all. Customer service are maintaining that they have used correct postage; and to add there was no option to choose a signed for service at checkout. I'm worried now that I'll be £1300 out of pocket because of this.
This is the 3rd time there has been significant delay this year, over the Summer on a next day delivery, and an express delivery for a Christmas present ordered on 17th Dec that arrived on 27th.

I ordered two items from Toast recently, only to receive an email stating that both items were out of stock and that my entire order would need to be cancelled. While I understand that stocking issues happen, one of these 'out of stock' items is - as of 3 days later - still available on the Toast website in the size I had originally ordered, so I am completely unclear on why that part of the order was cancelled. Furthermore, I was charged in full for this order and then refunded the incorrect (insufficient) amount, which I then had to chase Toast to rectify - which they have done with lukewarm acknowledgment of the error. All in all - a sub par customer experience, which as a repeat customer, has left me feeling somewhat annoyed.

I bought the Bryn Herb Print Dress dress from the branch on Lambs Conduit street and the shop assistant was wonderful, very helpful and pleasant. (Have been to the Redchurch Street branch before which is a bit chaotic, and the service very patchy. The changing rooms are freezing cold too).
The Bryn dress is wonderful, a vibrant rich blue, and a very flattering style, pleated over the stomach area, but hangs well over the shoulders. I tried on the large and medium, but there wasn't much in it, so I bought the medium. Very happy with it.

Ordered a present for my wife. Website said “order by 11pm for delivery by Christmas” which I did. Notification days later to say it would be delivered on 27th. Talked to customer service and they were absolutely hopeless. A lot of “sorry you feel this way” and no action taken at all to help me. Won’t be using them again. A very expensive scam.

EDIT

I see your response, which is untrue. I got a notification when I bought it saying delivery expected on 27th, so it was never going to arrive in time, but you only let me know AFTER I bought the item.

Just put the wrong address down and the online chat person I spoke to immediately fixed it.
Thanks so much, great customer service.

Can I just say about the customer service with Toast! I am extremely impressed with the way my review was received, regarding a candle holder. It was investigated as promised and the communication from (Keith) was impressive, like old school customer service…. Thank you Toast

I love Toast. I do buy a lot from here, clothes and home, the quality is, almost all of time, high and any issues resolved. I tend to pay for next day, as then I know it’s DHL, otherwise it does take a few days with Royal Mail, who do leave on the doorstep if you’re not home (not Toast’s fault though). Returns always good, and always enjoy my store visits. Thanks Toast for my Kindred gift yesterday.

I usually love this brand as they use quality materials and everything has an organic feel which is why I don't usually mind spending a little more on their things ( hence the one star) but recently I purchased their grey Rototo alpaca beanie which was a wopping £85 , yes! Expensive like all other toast products but I stupidly thought it would be worth it. When it arrives I wear it on and I think ' this feels a bit loose ' then I head out to do the school drop off and the beanie almost flys off my head!! And when I wore it back on it was pointless as I could feel the wind blowing between my cap and my hair!! My head was freezing as it was a cold and windy day today. Luckily I had enough time to return back home and change into my slightly less expensive £50 beanie that felt snug and warm. Being utterly disappointed I emailed asking for some sort of recompense but was told since id worn it already there was nothing that could be done. Also was told the fine print says it's got a 61 cm circumference ( which is a very large head indeed, more the size of my husban's head) so I should have known better apparently. Really bitterly disappointed as I'm a die hard toast fan.

Worked here for a bit. When I raised a complaint about a manager I was hit with a SH complaint from nowhere. Was never upheld but agreed to a pay offer to leave after that. Malicious allegations activate institutional protective measures to induce instrumental harm even to those who are not at fault.

As a long-standing customer of toast I am somewhat dismayed by the current customer service and delivery situation.
Despite the hefty cost of postage to Europe, delivery times are glacial, taking considerably longer than other firms using DHL from the UK. Why??
I had just accepted the fact, to be honest..the simple reason being that returns and refunds had, up to this point, been efficient.
Alas, this no longer appears to be the case.
A recent order took in excess of two weeks to reach me in Greece..twice the normal time. This may, or may not have been affected by external factors...but the return reached your premises promptly..the refund however, has not gone through .. the efficient procedure I had become accustomed to, seems to no longer apply. On all other occasions, refunds have been issued within 3 days of dispatch, making up for this lame state of affairs.
Disappointed, I called to enquire as to the whereabout of my refund within the system, only to be brusquely informed that the item had been received but the refund would take up to ten days to be issued...due to the heavy volume of returns from the sale.
I do not recall any sale occurring recently, but as a customer of some twenty years I have returned many sale items, never experiencing any delays.
Considering the lengthy delivery times, I find this unacceptable. If the whole process requires what will end up being a month, I have no intention of making further purchases online from toast. I love your clothing. I have spent literally thousands over the years on your beautiful, timeless designs. Your stores have also offered a wonderful shopping experience when I have had the opportunity to visit the UK. They are now the only route I desire to take when purchasing items from your collections.
I am saddened by this state of affairs but feel your foreign customers deserve better. Call it the end of an era..call it anything you like. This is not the way I wish to shop. We have reached the end of this line.

xxxxxxxxxxxxxxxxxxxxxxx

16 October

The following day...

In response to your good will gesture

I appreciate your taking the time to respond and thank you for extending the olive branch.

I still resent the fact, however..under any circumstances..that such a refund policy now be so rigorously enforced. I am informed that you are dealing with a high volume of returned sale items following the summer sale...although it is October.
I should, apparently, expect a refund to be issued on the 24th but to contact you on Monday if the aforementioned refund has not been made.

Forgive me, but this is preposterous..a first in all
my years of shopping at toast where the amount spent on purchases could have bought me a good family car.

Having..over the course of 20 years..followed toast's trajectory..rather akin to the rise and fall..then fall and rise..of the Roman Empire on repeat..I can only wonder what currently ails this great British success story..now Scandinavian of course..for this odd state of affairs to be at play.

Whether high end or low end, keeping the customer happy must surely rate high on any company's list of priorities, efficiently managed refunds being core. Abrupt changes in policy will not be welcome. Nor will they maintain or encourage brand loyalty.

I suggest you reinstate a policy compatible with your ethos, and all it stands for, rather than give rise to offense, disenchanting loyal supporters at the heart of your customer base.

Having already paid a price inflated by 50% to cover import duties, forked out 25 euros for postage, waited 2 weeks to receive my purchase, return the item at a further cost of 15 pounds, be told I will not, in all likelihood, receive a refund until the 24th of October...5 weeks after the original order was placed..adding another 4 to 5 days for the sum to clear, it becomes apparent that our lamentable transaction will not be concluded until November is almost upon us.

It pains me to find myself in this position, with a company I have seen as a bastion of style... a trailblazer..setting the bar on how to market... inspiring and pioneering.

I do hope you are able to navigate your way out of this odd state of affairs..which cannot just be affecting me as an individual.

I trust my personal issue can be resolved as swiftly as possible.

Naturally, future online purchases are not something I can currently consider.

I love Toast clothes and have been a loyal customer since the company first started. The clothes are so well made, I am still wearing stuff I bought 25 years ago. I have been living on a remote Scottish Island for many years and have had to rely on online shopping only so I was thrilled when Storm Amy caused me to be trapped in Edinburgh for a few days!!! I had the delight of being able to go to the Stockbridge store where I was really welcomed and taken care of by Mel. She was absolutely brilliant, knew my size just by looking at me and helped me to put together clothes for the next few decades!!! The store was super busy and Mel was an absolute star!!! She pointed me in all the right directions, gave me a ton of advice and ran up those and down those stairs a hundred times for me and was just a joy to have by my side!!!! So thank you Toast for making such beautiful clothes and thank you Mel for looking after me so well. I have had loads of enquiries from people asking where I got items and a ton of compliments. Thanks for making me stylish Mel you are a total STAR!!!!