This is absolutely the worst company to…
This is absolutely the worst company to deal with! They say they accept returns and issue refunds on their awful merchandise, which is not remotely close to the website. I bought what looked like a sweater cardigan and its 100% polyester so it's a print of a sweater. Their customer service is a complete joke I'll be including the letter I received from them about my return: Here is the reality that many customers don't realize until they try to return something. For a return like this, you would need to cover the return shipping cost yourself. Based on your location and the weight of the item, return shipping would cost you approximately $30–$60 — sometimes even more. That money goes to the carrier, not back to you.
On top of that, the return process typically takes 2–4 weeks. The package has to travel back to our warehouse, be inspected, and then the refund is processed. After all that, you would end up with maybe 50–70% of what you originally paid — and you would have nothing to show for it.
To be honest with you, we don't think that's a good deal for you. You would lose time and money, and end up empty-handed. That's why we usually don't recommend returns to our customers — not because we don't want to accept them, but because they almost always end up being a bad financial decision for the customer.
What we usually suggest instead is keeping the item. All the designs on our clothing are created and printed by us. You won't find these exact items anywhere else — they are unique and one-of-a-kind. Each piece carries the creativity and effort of our small design team. That special value is something you won't get from mass-produced, generic clothing. In that case, we suggest you wear it, gift it to a friend or family member, or donate it. That way, you get something of value for your money, rather than losing money on return shipping and ending up with nothing.
I know this isn't what you wanted to hear, and I'm sorry if it's disappointing. But I believe in being honest with our customers rather than pretending that returns are a great deal. If you still feel strongly about returning after reading this, please reply and let me know. I'll explain the next steps — but I hope you'll take a moment to consider whether it's really worth it. Clearly you don't want to purchase anything from this company who represents themselves as having a connection with breast cancer, they should be ashamed!
2. September 2026
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