It was claimed my wife was abusive to staff over phone. As I was in room and phone was on speaker not once did she speak I did, for the way she was being spoken to. That is the reason I cancelled the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was sick and tired of the same flooring on the high street, then came across this gem. A great choice of flooring with a friendly salesperson. Their fitter, Charlie, was absolutely brilliant in f... Mehr ansehen
Unternehmen hat geantwortet
The online customer service saved this experience. They were on hand instantly and answered all queries. The turnaround was quick, but the product as only partly delivered correctly with incorrect flo... Mehr ansehen
Unternehmen hat geantwortet
This is the second time I have bought flooring from this company, their flooring is quality and easy to install. Their customer service and delivery is fantastic. Would definitely recommend this com... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
20 years of experience supplying Solid and Engineered Wood, Laminate and LVT Flooring to both the trade and retail customers.
Kontaktinformationen
11 Scotts Road, PA2 7AN, Paisley, Vereinigtes Königreich
- 01418920022
- Info@thewoodenfloorstore.com
- thewoodenfloorstore.com
4.1
Gut
494 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Samples quickly and follow up calls
Samples quickly and follow up calls. Quote also received quickly
20. November 2025
Antwort von The Wooden Floor Store
Thank you, Mrs Leighton, for your feedback. If you were looking to proceed with your order or need any further help or information, please do not hesitate to get in touch.
Excellent - will use again
Purchased stairs and flooring one evening and team contacted me the next day asking me for my preferred delivery date. I also asked them a question around installation and they replied quicky, with pictures to help give me some ideas. Would definitely use again - first class products and service.
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Wooden Floor Store
Thank you Lee for letting us know, and we are glad to hear that the Williamsburg steps and flooring have gone down well for you, we love them too! Appreciate you letting us know.
Netherfield
Netherfield, Nottingham.
James was a great help checking my measurements, explaining all of my options before we settled on a Oak engineered flooring which looks amazing now its down. Even after i had purchased the flooring, nothing was too much trouble for James each time i rang for guidance or advice he was more than happy to help. Even when i fell short on my underlay he was more than happy to sort me a couple of metres out. Cannot recommend enough. Helpful friendly service!
25. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Wooden Floor Store
Hi Matt, this is great to hear, we really appreciate it and glad the flooring is looking well for you
Good customer service and quality products
My order was delayed because of the warehouse and to make it up for the lost time, Mary and James from Nottingham branch offered me an extra 2 packs which I needed.
All in all the order was handled with professionalism and care.
Thank you very much. The floor looks great!
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von The Wooden Floor Store
Thank you so much for your feedback Voichita much appreciated
Very good service
I ordered a sample of floor cladding. It arrived promptly, well packaged, and it demonstrates the quality of the product.
26. November 2025
Antwort von The Wooden Floor Store
Super to hear Leszsek, we love our stair sets too and if you wanted to proceed with an order or need any other help please do not hesitate to get in touch
Great Experience with The Wooden Floor Store
I recently had engineered wooden flooring fitted by The Wooden Floor Store and I’m extremely pleased with the experience. Before purchasing, I visited the store several times and spoke with Brad, who was incredibly patient and helpful. I was unsure about what type of flooring to choose and how much it would cost, but no question was ever too much trouble. Brad took the time to walk me through suitable options and pricing, which made the whole process much easier.
Once I placed my order, the flooring was delivered a week before installation. We removed our old carpet ourselves to save on costs. Tom, the fitter, arrived on the agreed date and completed the installation over four days. His work was excellent, and he gave us plenty of useful advice on how to care for and protect our new floors.
The only minor downside was that Tom did not shave any plinths or doors, so we had to arrange for a joiner afterward. I phoned Brad for advice, and while they did recommend a joiner, we had to wait a few weeks for availability. On the plus side, the joiner they recommended did a fantastic job as well.
Since the installation, we’ve also noticed the house feels much warmer, which was an unexpected bonus.
Overall, I would definitely recommend The Wooden Floor Store. The team was professional, knowledgeable, and the final result is brilliant.
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von The Wooden Floor Store
Hi Simba, this is great to hear. We really appreciate your comprehensive feedback and if you need anything further please do not hesitate to get in touch
Excellent flooring
Excellent flooring. Great customer service. Very impressed. Recommend
14. November 2025
Antwort von The Wooden Floor Store
Thank you so much for your kind feedback, much appreciated
Antwort von The Wooden Floor Store
HI Ross many thanks for your kind review, we will be sure Josh is made aware and appreciate your order once again
13 step staircase pack
Happy with the product, quick delivery, good communication and helpful staff dealing with our enquiry over the phone.
15. November 2025
Antwort von The Wooden Floor Store
Thank you Mrs Playle really appreciate your kind feedback
Not fitted yet but looks lovely well…
Not fitted yet but looks lovely well packed great delivery
12. November 2025
Antwort von The Wooden Floor Store
Super to hear Valerie, we really appreciate your review thanks again
Fantastic customer service and choice of products
John and Dave have been so helpful in the Leith branch. Their level of customer service is tip top. Great knowledge of the products as well as a wide selection to choose from. Cannot recommend highly enough. John and Dave are a credit to the company.
9. November 2025
Antwort von The Wooden Floor Store
Hi Miss Wright, thank you for taking the time to make us aware of your experience in our Edinburgh store, this is great to hear and if you need anything further please do not hesitate to let us know
Fast delivery of samples
12. November 2025
Antwort von The Wooden Floor Store
Great to hear Robert and if you need any help placing an order please do not hesitate to get in touch
Antwort von The Wooden Floor Store
Great to hear Don we really appreciate the feedback
Antwort von The Wooden Floor Store
Hi Shelia thank you for your feedback, we have checked and the samples have been ordered with Quickstep and are on their way to us. Once we receive the samples from Quickstep we will send on to you directly. Do you happen to know how many m2 you are looking for? If you have any queries we can help with please do not heistate to let us know.
Antwort von The Wooden Floor Store
Thank you Artur, we appreciate you taking the time to let us know and we're glad all went OK for you. If you need anything else, please do not hesitate to let us know.
I am still waiting for my samples so I…
I am still waiting for my samples so I am unable to comment on their quality
7. November 2025
Antwort von The Wooden Floor Store
Hi Shirley, thank you for getting in touch and making us aware the samples have not arrived to you. As per our email we have arranged to issue a replacement sample package as the ones posted should have arrived by now. Once the new samples are received please do not hesitate to get in touch if any of the Wall Panel options are of interest.
Great guy who has never met me or even…
Great guy who has never met me or even knows who I am ! So much help! Grateful positivity he tried to help me with my project across an iCloud of anonymity
29. Oktober 2025
Antwort von The Wooden Floor Store
Great to hear Jennifer and if we can help in any way please do not hesitate to let us know.
A little disappointed
Was easy to order and pay online for 3 samples. Confirmation email said should take 3 or 4 days to get the samples if not get in touch. After 5 or 6 days I made contact via the online form to say not received. Now on day 10 and no further contact or information of any sort other than to ask for feedback!! Did get a reply after my review and receiced my samples, although took nearly 2 weeks. To be fair though the presentation and quality of the samples was way better than I received from 2 other companies.
26. Oktober 2025
Antwort von The Wooden Floor Store
Hi Chris, thank you for getting in touch. I have tracked your samples and can see they are expected to you tomorrow. They were dispatched the day after your order was received but just appear to have take a little longer to arrive via Royal Mail. Once received please let us know if any of the products are of interest or if you need a price worked out. For deliveries we use a pallet service so from date of order to delivery goods can be received in 2 - 3 days (so faster than Royal Mail!)
The delivery service was appalling
The delivery service was appalling! I was given time slots and they didn’t turn up. I waited in 2 days and did not even get an update on my delivery time. Lost time with work due to order and customer services didn’t even seem to care!
28. Oktober 2025
Antwort von The Wooden Floor Store
Hi Emma, thank you for your comments, we have checked this for you and apologies the haulage company let us down and delivered on the following day. We were informed they contacted you but if you do need anything further please just let us know.
You never delivered I waited in all day…
You never delivered I waited in all day took day of work no phone call no message no email nothing and house upside down waiting for flooring
19. Oktober 2025
Antwort von The Wooden Floor Store
Thank you Craig for getting in touch, we are sorry there was a delay with your order, this has been passed to customer service team to investigate for you and they can get in touch
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