thewhitelighthouse.com Bewertungen 

Placed an order on 15 January and received on 21 January, which is quite good and not as long as anticipated. I bought the Kensington Silver Mantle Clock which is lovely of good quality and I’m very pleased with. Thanks..👍

Bought the milking stool which arrived damaged so gave straight back to the delivery driver. Asked if a new one could be sent but received no response. Had to buy it again as it was a Christmas present, expecting to get a refund for the returned item. Have emailed twice to enquire where the refund is and not even received a response. Shocking service.

SHOCKING SERVICE! Received my order damaged, emailed them several times to which I had NO responses. Never answer their phones. Ordered a replacement - they never delivered my goods and still have my money! DO NOT USE THIS COMPANY.

Appalling company. As with the below reviews - damaged poor quality goods, generic responses, calls consistently ignored and still fighting for a refund. Do not use this company.

DO NOT USE THIS COMPANY THEY SEND DAMGED GOODS, IGNORE YOUR EMAILS, SEND GENERIC EMAILS, BLOCK YOU ON SOCIAL MEDIA SO YOU CANNOT CONTACT THEM - WORST CUSTOMER SERVICE EVER - STILL FIGHTING TO GET MY REFUND !!

Brought their milk stool and it arrived with legs which were different lengths so didn’t stand properly. Emailed them to receive a robotic response advising me to send back via pay pal for refund. No I’m sorry let’s see how we can fix this or replace etc. ended up fixing it myself but still paid full price! Will never use again

I have been buying from this company for some time, and ordered quite a few times without reading the reviews and it seems I have been lucky with no issues, though did think one of the items wasn’t worth the money, but I still liked it. I recommended a stool to a friend which she went to purchase, but was surprised at the price. I purchased for £37.50 and it is still this price on their website, but once you save and go to pay it states £60 !! I emailed them and they did respond quickly and stated that everything was going up globally !! Needless to say they won’t now purchase. This has now put me off don’t appreciate the fact that they have 2 different prices, the item definitely not worth £60. Have also found a shop in a village that sells many of these style items and you can see quality before you buy, which is a big help!

Ordered pair of narrow bedside tables. I expected delay in delivery as stated on website, but delivery just turned up without notification of dispatch.
Tables were packed ok and had no damage. I wasn't expecting top class for £99, however the quality was poor.
The wood used for legs is very thin and makes table unstable and the drawers were badly fitted with no runners and moved side to side and back behind front face. I had to spend time packing inner sides and back to make drawers fit properly.
The painting was abysmal with streaks on the legs and runs on the drawers. I had to repaint them.

I purchased almost £200 worth of products, arrived badly packaged with coral broken in pieces. There was a chip in wooden sleigh which I could live with but the coral I couldn’t. Telephone number-no answer. Customer service appalling. They blocked me on Instagram from posting the same although I have no money back/ nor item that I can use-not fit for use. Never use again which is a pity because other items were lovely & I bought last year too.

I purchased a few items, all arrived very quickly and in perfect condition. I can’t recommend this company enough. Speedy service, great products reasonably priced. I will definitely be ordering from them again.😊

I’m so happy I didn’t read the reviews before I purchased two Rhode Island tables, they look so beautiful at the side of my bed, well made and excellent packaging.

I have purchased the wooden sledge. It came out completely broken.
No customer service available. They are just ignoring my messages!!!!

Avoid

I have ordered items twice. Twice there had been insufficient packing and a broken item. Instead of replacing they have refunded me twice but without p&p compensation. This means of in order again I will have to pay again. This is not fair. No one will answer the phone or emails.

AWFUL!!

I had a few issues with this company.

The delivery company weren’t able to deliver to my address as the company did no provide my correct address! I feel sorry for the delivery driver who would have been out of his mind looking for a house that didn’t exist for weeks! Yes weeks, I waited ages for that parcel to arrive. I emailed and phoned the company and got no response from them. In the end I manage to get through to the delivery company who sorted it out for me!

When I finally received the items, they were damaged! And not even small damages, one of the items had a massive crack that has snapped off of it. Again, I got no email response, I even tried contacting them on Instagram and still no response. It’s a big horrible shame because their products look lovely but in reality they are cheap quality, overpriced, and the customer service is non existent.

Save your money for where it is worth it! I unfollowed them on Instagram and I will never be shopping here again! Abysmal.

I was going to give this company the benefit of the doubt but after reading the reviews on here I have zero confidence that they will respond to and deal with my query.

I ordered a lovely shelf for a specific place in my hallway which needed to measure between 40 & 50 cm in length. Found just what I was looking for on their website and having ordered from this company previously I didn’t think there’d be a problem. When the shelf arrived it was clear just from looking at it that it wouldn’t fit in the space. It didn’t, that’s because it measures 70cm in length and not 45.5cm as described on their website!

Tried calling however they don’t answer the phone, instead there’s a recorded message which says to email them. So I emailed to sort a return and refund a week ago. No reply, so sent a further message via Instagram mid-week, still no reply so sent a further email this morning, no reply!

I’d avoid at all costs because it’s very clear from others’ experience on here that as soon as you have any need for any level of customer service, there is none.

Oh and guess what, they’ve now updated the website with the correct measurements.

It was only £30 however that is not the point. I am now left with an item I can’t use so I am out of pocket.

Exceptionally poor. I wouldn’t have even given them 1 star but that’s the minimum requirement to allow a review to be published I think.

Everything I buy from this website is lovely. Couldn't be more pleased.

I ordered some matching bottles. One arrived broken. I advised the company. They made a refund which I did not want as it was a matching pair I needed a replacement. I have emailed them several times regarding this and had no response. No answer on the telephone.
VERY BAD CUSTOMER SERVICE!!

Once again I have ordered from the white lighthouse company, a find their service and products excellent. Thank you 10/10.

Can someone please help me out here. I placed an order with this company and all items arrived apart from one. I emailed 4 times and have called 5 times now but no reply. I then received an email from PayPal to say I was receiving a refund which is the missing item. Nothing from the store to say sorry it wasn't in stock or that I was about to get a refund for the item. I have 3 other items from the order that I don't like but I can't get a reply to return them. The order came with no details. I can't believe I still haven't received a reply. What kind of people are these? I should have listened to the reviews. I haven't given up. I'm a police officer and these folk have got 4 more days left to reply. What company doesn't answer the phone either. This is my worst ever shopping experience online.

This company while on the outside their social media posts posts website suggests beautiful goods, a dedicated customer service team and returns policy....its all nonsense....you need to avoid then at all costs.

I received my item from them in a box with no protective packaging, the box turned up damaged with a large hole in one size. It was no surprise when I took it out of its box there was damage....however this was not the main issue! The item was totally defective....a large paint blob and drip mark on the shelf...one other area was also badly finished. I understand these things happened so took photos of the box and the faulty and damaged areas and sent them a very polite email letting them know what happened along with photos as evidence.

I very quickly got back from them a standard email that they have a full return policy via PayPal. I messaged them straight back to say 1) I wanted a non damaged non faulty replacement...I didn't just want a refund 2) I could not return the item in the box it was delivered as it was so badly damaged (they state in their return policy that items must be well packed to return!!!!) So I am happy to send back for them to send out a replacement but could they confirm a reimbursement for packaging costs I'm now going to have to buy or would they send me packaging to send it back in....this was there almost immediately response..

We have fully investigated your issue and while we are saddened you are not fully satisfied with your recent order from The White Lighthouse we have concluded that this item is not damaged or defective. We do however offer a no quibble returns policy and will refund fully on receipt.

Kindest regards, Customer Services

This 'full investigation' took them a grand total of 6 minutes!!!!

They clearly disregarded my photos and previous emails. I have emailed several times back....I have also messaged them on the Instagram and Facebook pages...and they have now blocked me from both! Such lovely mature customer service driven business owners.

They are going against consumer rights. All I want is a non defective replacement item.....I have all the proof of damaged goods...and they will not get away with this!

Anyone reading this avoid this company at all costs!!!!