Top Villas Bewertungen 1’949

We rented a villa on the Reunion Resort. There were only 2 loungers for a villa which slept 15. The cleaning was dreadful. There was thick dust. The patio furniture was rotten and they had to come and jet clean the same for us to be able to sit on it. There was a mouse problem and under the patio furniture(which had never been moved or cleaned) was full of mouse/rat faeces. They nickel and dimed over the pool heating and the late check out. Would not recommend this company to rent a villa from.

Having issues arise is bad enough when you are on a family vacation that is meant to be relaxing. However, having to be on the phone with Top Villas day and night was an absolute nightmare! Promises everyday that the issues would be resolved, just for another day to come and go with no resolution. Meaning, having to call again the following day, and so on and so forth. Like a bad version of Groundhog Day.

COST for 12 Nights $12,054.40 cad
8 Nights at one Villa and the remaining 4 nights in another Villa - 2 different Top Villa Resort locations.

Issues?
Filthy bedding. Called EVERY DAY MORNING AND NIGHT. They FINALLY changed the dirty bedding 1 day before our departure. Disgusting.

First location
Tap water stunk like sewer.
Drainage issues in showers and sinks
Dirty and slimy walk in shower (likely due to drainage issue).
Nails sticking out of carpet, threshold between masterBD and Ensuite, poked holes in my foot a few times causing bleeding. (ISSUE NEVER RESOLVED UPON REQUEST)

Dirty Pools in both locations.
No heat in Pool at 2nd location, called every day but they did not turn on until our last day there. My 2 small children (4 & 5) were very upset that the water was too cold to swim in most of our stay.

Repeted communication for my friend to be allowed on site (It was only myself and my husband and our 2 small boys - at a house that sleeps 16). They "added my friend to our list to be allowed in (she and her daughter were coming for a day visit as they were staying at another resort). Another nightmare. Would not let her in. Had to call and email and get it sorted, while they waited at the front gate for almost 2 hours.
Last day, I told her to drop over and pick up our food and supplies that we still had left as we were leaving in the morning, yet again, security would not let her in. NOt even for 5 minutes. My husband had to unpack our SUV, pack it with the supplies, and drive to the gate to load it into her car.
REDICULOUS.

I understand that sometimes issues may arise while on vacation. But how the property management handles issues is everything. It can turn your vacation into a nightmare. No one wants to spend every day sending emails and calling morning, noon and night to try and get issues addressed.

TOP VILLAS is an absolute terrible property management company to deal with.
What a waste of $12,000 FOR a 12 Night stay for our family of 4.

They did reach out after I left a review on Trip Advisor.
With a laughable offer. If we booked w them again they would offer us a "managers discount" I asked what that was and eventually wrote back saying, up to 10-15% off (depending on when and where we stay).
What a joke.

Save yourself the stress and the nightmare of renting from a property management company who could care less about issues or making their customers happy.

Every thing was excellent! This will be the only place I stay at when I’m in Orlando

The booking process was a breeze thanks to Leeza! She answered all my questions and has been a blessing to work with.

Easy website very clear and plenty of information on each villa.

Booking Experience
Immediate response. Courteous and knowledgeable about the booking.

Very professional easy to work with

Elodie at Top Villas was extremely helpful from my first contact right through to booking. Nothing was too much trouble for her. I gave her a list of requirements and she came back to me straight away with a list of different villas. Nothing was too much trouble for her and she responded to emails in quick time. Very, polite cheerful person . The booking process was really easy and confirmation was immediate.

Top Villas was great to work with.
However the one problem I found was the cleaners don't pay much attention to some details when cleaning. We booked through Top Villas for Windsor Hills resort in Kissimmee. I love the staff at Top Villas. We had an issue with our lock box and door code and the lady I dealt with at Top Villas was immediately on the problem. And got it fixed right away. Booking with them was also pretty simple and I paid over time. This made our experience so much better and less stressful. I just wish they had more places to book in. Like New Hampshire, Virginia. Places like that.

Thank you Top Villas
For our memorable vacation

Very transparent worked with me every step of the way I luv it 💯

Swift, easy process booking an upscale property for our future travel in October.
Quick response

The process was easy. Thankful to the people who reached out to help once they knew I may be interested in booking one of the villas. The villas and the places were mind blowing. They really took the time to find the best.

Extremely Professional Group. Thanks

Jean was very helpful with entire booking experience.

Very nice answered all my questions and got me the house I needed !

Very helpful

Easy to use website, very intuitive and easy navigation.

Kedesh Frederick was extremely helpful in securing our large family a wonderful home for a week in Florida. His communication and professionalism were both top notch! Would rent from him again because of his promtness and eagerness to assist in every way.

Stephanie is very professional and helpful . Thank you