The Sweet Basket Company Bewertungen 

Excellent customer service! Very honest about what they could and could not do and willing to work with me with nut allergy. Came through on a much needed gift basket after shipping issues on the US side.

Thank you! I will use you again FOR SURE!

I ordered an Easter basket March 20th 2024 to be delivered to my daughter in Montreal. Then I read the reviews and was afraid I'd made a mistake. But, it arrived the day I asked for (Thursday 28th), and, from the photo she sent me, seems to conform with what I ordered. Whew! She is pleased and so am I.

bad experience with these people. can't deliver on time.
go elsewhere next season.

I ignored the poor reviews and now I’m very sorry.
I choose the Sweet Basket because I could select the delivery date when I ordered. I needed it to be delivered right away. Despite being able to select next day delivery on the order form, I was notified AFTER completing and paying for the order that it would take 10 days to deliver. I immediately contacted the company but was unable to cancel. Customer service was rude and completely unhelpful.

This company is terrible- aweful customers service. They do not answer phones, messages or return emails.
They lie about shipping and expedited time. I ordered a basket Nov 15/21 to be delivered to BC before Xmas- paid to have it expedited and still Jan 11/ 22 my basket has yet to be delivered. Never again. Do not waste your time or money on this company

I have a friend in Canada and I wanted to gift her something special. I chose The Sweet Basket Company and, like most of the other reviewers, I regret it.

The Sweet Basket's website refers three times to 'free same day shipping' on the landing page alone. Any reasonable person would assume the order would be shipped the same day, or the next business day. I placed an order on 15 December. On 18 December, I received this email at 2.42pm EST:
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The estimated transit time based on the shipping method selected is 5-7 business days.

Next Day service is available with our carrier and guarantees in time for Christmas at a cost of $29.99.

This service is available Monday to Friday only

If you wish to upgrade to Next Day service, kindly confirm before 3:00 PM EST our time.

If we do not receive a request before 3:00 PM today , your gift order will ship via Standard Ground delivery as selected.
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The deadline of 3pm was 18 minutes after the email was sent. However, the email gave me the impression that the order would be sent shortly, but it may not be received until shortly after Christmas. I was fine with that.

Therefore, I was quite surprised to receive a notification from FedEx on 29 December to inform me that the order had just been received by them. A two week delay in shipping is unacceptable, particularly when they advertise same day shipping so prominently. Nobody from The Sweet Basket contacted me during this time to inform me that there would be a significant delay in shipping.

I requested cancellation of my order and a refund. In response, The Sweet Basket cited 'heavy seasonal volumes' and declined to offer a refund, instead offering a gift certificate. An increase in sales around Christmas should not be a surprise to a retailer. They have conceded 'We agree you should have been notified and given the option to cancel. Unfortunately, due to manpower shortage we simply could not contact all our clients to advise them of possible delays.'

Given they had the manpower to email me to ask if I wanted to choose a more expensive shipping option, I just don't believe this. Put up a notice on the website, Facebook and Twitter. Send an email to your mailing list. It can't be difficult to generate a list of people who have ordered recently and send them a mass email. In addition, customers should not be punished for their staff shortages.

I feel deceived, frustrated and angry. To top it all off, the $100 order has a weight of 1lb, according to FedEx. If that's accurate, I feel thoroughly ripped off, too.

Do not use The Sweet Basket Co.

I made the dire mistake of not looking at reviews before rush ordering something for someone in time for New Year's Eve. They took the funds from me but never sent out the item. These guys are scummy and don't deserve any of our money. Any attempts to reach out to them have failed.

BE CAREFUL EVERYONE!!!

SCAM
I ordered a gift basked on December 7th. A few days later, I received an email asking for $30.00 to make sure the basket was delivered for Christmas. I replied saying if the delivery could not be completed I wanted my money back. I received a response saying the gift basket would be delivered in time. Today is December 30th. Still no delivery. I have left several messages by phone and email. My messages are NEVER responded to.

Order a very expensive Christmas basket on Dec 12 that was scheduled to arrive on Dec 20
Today is Dec 27 and no basket was shipped and no one answers phone. Total scam

Very disappointed with the service. I ordered 2 baskets on Dec 1/2021 and indicated to deliver by Dec 17/2021. I called rep on Dec 20/2021, she said will be shipped out by the end of Dec 20/201. As of Dec 22/2021 still no show. I called the customer services, the rep keep apologizing that the baskets have not been shipped out yet. This is the 1st time I order online well in advance and still not being delivered. I requested to cancel my order and obtain full refund. Hopefully I get my money back soon. Again it's a very upsetting experience.

I ordered a very expensive basket for my brother and his wife on Dec 8th with the 15th as a requested delivery date. It is the 20th and cust service said they are trying to deliver before Christmas. I have never had this problem before with any other online store. Very disappointed and will not use them again

**PLEASE DO NOT ORDER FROM THEM**

0 Star rating from me.

I should have read the reviews prior to selecting this company. I purchased a fruit basket and requested that it be delivered on a specific day for a very important corporate event. The expected ETA came and went and still no basket.

** DO NOT ORDER FROM THIS COMPANY.

There were many errors with my order. However, in the end, the company acknowledged its errors, apologized for them, refunded me, then gave me a voucher good for my initial expense and politely requested I give them another try. The voucher was then used to reorder my initial order and have it sent to the recipient. Given all of this, I changed my rating from 1 star to 3. Hopefully all compromises have been equalized.

DO NOT TRUST THIS COMPANY!!! I paid nearly for a basket already heaps overpriced (for what are essentially a few crackers, but we were late finding a gift) and they end up shipping another basket with completely different items, fewer items and worth half the price sourced from another online company! They seem to think I wouldn’t know if I weren’t the recipient and is an overseas customer. I could’ve brought from that other online company myself if I wanted their basket. Such underhanded practices. Completely unapologetic.

I placed an order on 12/16 with the assurance that it would be shipped to Toronto before Christmas. It is now 1/7 and I had to reach out to them to find out what was going on. I was first hung up on twice. The individual on the other end of the phone pretended we were having phone trouble and just hung up. I finally got someone on the third try and now, nearly a month after my initial order, are they telling me that "probably" next week they will be able to tell me when the order will ship. Ridiculous!

BOGUS COMPANY
TOTALLY UNRELIABLE!
SO IRRESPONSIBLE!

They provided us choices of the delivery, yet they delivered the item 2 weeks after. No prior notice, we have to struggle to contact them to know. Not good service!

One of two orders has not been delivered. We have attempted to communicate many times from New Zealand and the USA and received no responses. The site informed me that delivery would be 5-7 working days, I felt my order placed 6th December was adequate time for a Christmas delivery.
The Sweet Basket performance and communication has been atrociously bad. I would not recommend this company.

I ordered a basket for my daughter in Ottawa on 25 November to be delivered on 18 December. So far, three emails and one phone call (from U.K.) have been ignored. My daughter phoned on 22 December and was told delivery would be before New Year. Still no basket! This company have had months to prepare for this Christmas rush which was bound to be greater than in previous years. Customer service is nonexistent. This is specially distressing when ordering from abroad - I have not seen my daughter since October 2019, and thought I had found a good idea for a novel Christmas present this year! Will have to think again for future years.

Ordered a basket Dec 3 to be delivered the week of Dec 21-24. The basket was never delivered, no notice of the basket being late or delayed. Couldn’t get in touch with the company until Dec 28. They looked up the order and said they had been “overwhelmed” and didn’t get it finished. I assume they lost the order. Their incentive for messing up a Christmas gift, was to give us free express shipping, when they were already 4 days overdue. We ended up cancelling the order and found something else.
Customer service is worse than poor and delivery is non existent. Would never use or recommend this company.