****Edit **** Customer services have reimbursed my delivery charge. I ordered the trainers again and am awaiting their arrival 🙏 Ordered for the first time this week. Waited on my new trainers to... Mehr ansehen
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Das sagen Bewerter
Never received my shoes - I had ordered them on the 6th with no tracking number sent on the 13th. I had to chase them to ask what was going on. They just issued a refund saying the problem wa... Mehr ansehen
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Fantastic help & replacement items arranged when the courier failed to deliver. I was kept up to date all along & the matter speedily resolved! All orders are normally very efficient & goods at a good... Mehr ansehen
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Needed an address updated on my order and this was sorted for me very quickly without the need for too much back and forth! Customer services were super friendly and helpful, very smooth customer expe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity. Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value. *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*
Kontaktinformationen
London, Vereinigtes Königreich
- support@thesportsedit.com
- thesportsedit.com
4.0
Gut
942 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Write a review on here 2 days ago and…
Write a review on here 2 days ago and somehow cannot reply to their response ? I have had no tracking info and is not with any neighbours so please explain ! Also no email replies !!!
11. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hi Samantha, Thank you for your patience here. We have contacted you via an alternative email, as you may not be seeing our emails sent to your email used to purchase your order. We hope you can understand, we are doing all we possibly can to help here.
Always here to help,
The Sports Edit Team
Jasmine was extremely helpful and got…
Jasmine was extremely helpful and got back to me straight away to cancel a duplicate order that I made in error.
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hi Harriet, thank you for your kind 5 star review! We’re so pleased to hear you had a positive experience, and that we could help resolve this all quickly.
Always here to help,
The Sports Edit Team
Avoid .
At the beginning I liked this company . But after just 5 months or wearing my Nike trainers and mainly just to the gym. On one of the trainers the back of the shoe inside something had obviously snapped so a hard bit of material was poking through and hurting my heel so I ca not wear th . They have said it just wear and tear and have ignored me. It’s disgusting they are expensive shoes and for that to happen after a small amount of time is not acceptable o would AVOID THIS COMPANY
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hi Claire, we’re sorry to hear how disappointed you feel and understand your frustration. Our customer care team took your query very seriously and carried out a thorough analysis using the images provided and the ownership timeline. Based on their careful assessment, we are confident in the outcome shared. We appreciate this wasn’t the result you were hoping for, but we do thank you for taking the time to leave your feedback.
We are always here to help,
The Sports Edit Team
Exceptional customer service from Sofia
Exceptional customer service ..from Sofia
I realised I'd ordered the wrong trainers (i do supinating not overpronating) so pinged off an email to Customer Services, without much hope of cancelling the order. Emails are answered in 24 hours (which is quick anyway) but it was the weekend so I thought I'd be out of luck.
But.. I hadn't factored Sofia into the equation!
Just 5 or 6 hours later, she sent a lovely email to say the order was cancelled and refunded. Wow!
It's a rare thing to find such amazing customer service and i felt valued. Sofia saved me a lot of hassle and worry. I will make a point of coming back to Sports Edit, purely because of her, a 'safe pair of hands' who causes you to have faith in the company if they have people of that calibre.
I am very grateful and thought the least I could do was send a review, which I don't often do. Thank you ;)
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hi Sue, a massive thank you for taking the time to share such a thoughtful and kind review. We’re truly delighted to hear about your experience and that Sofia was able to help so quickly and smoothly. Your words mean a great deal to us, and we’ll be sure to pass this on to Sofia, who will be thrilled. We really appreciate your support and look forward to welcoming you back very soon 😊
Always here to help,
The Sports Edit Team
Grateful to Sofia from Customer…
Grateful to Sofia from Customer services who was exceptional in handling my case related to delivery issues. Incredible, timely and highly commendable. Will be shopping here again.
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hi Lucius, Thank you for your kind review! We’re so pleased to hear that we were able to help. We look forward to welcoming you back again soon.
Always here to help,
The Sports Edit Team
Helpful and responsive customer service, great deals
I was impressed with the sale deals offered on The Sports Edit so ordered myself some pieces. Due to the bad weather I expect, there were a few delays in the tracking info updating on the courier website. I spoke to Sofia in Customer Service and she was very helpful and responsive.
I’m impressed and will definitely buy from here again, especially as they offer a rewards system.
Thanks!
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hi Chloe, Thank you for the lovely positive review! We’re so pleased Sofia could help and that you were happy with our assistance. We really appreciate your support and look forward to welcoming you back again soon.
Always here to help,
The Sports Edit Team
Badly packaged, missing items
I received my package today which arrived in a very thin black bin bag. I thought it was a badly wrapped parcel from vinted. Two of my items are missing, I've been charged for them and I'm trying to follow up on that now with customer service.
After emailing customer services they very quickly established this had got damaged in transit and helped me with my missing items. Great customer service and I will happily use this website again.
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hi Melanie, Thank you so much for the 5-star review! We’re really glad we could get this resolved quickly for you, and appreciate your kind words about our customer care team :).
Always here to help,
The Sports Edit Team
Very good support from Waqar
This is the first time I had brought anything from Sports Edit - I brought my granddaughter trainers but unfortunately they were too small and there were no longer any at the correct size.
The support member of staff Waqar was really helpful and helped me get a refund even though the gift was slightly over the refund period of 30 days. Many thanks
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Thank you for the lovely 5-star review! We’re so glad our team could help, and really appreciate your kind words.
Always here to help,
The Sports Edit Team
Order enquiry
Waqar replied promptly with my enquiry he was professional friendly and informative. A pleasant experience.
3. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hi Therese, thank you so much for taking the time to leave us a positive review of your experience with our team! Your feedback is greatly appreciated, and we will be sure to pass on your kind words to Waqar.
Always here to help,
The Sports Edit Team
Prompt excellent help.
3. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hi Fran, thank you so much for the positive feedback! We really appreciate it.
Always here to help,
The Sports Edit Team
Excellent customer service
Excellent customer service from Sofia - thank you!
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hi Samantha, thank you so much for your very kind review! We are so pleased to hear that our team were able to help with your query 😇.
Always here to help,
The Sports Edit Team
Amazing customer service
Amazing customer service on right time for cancellation and assistance on further ordering
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Thank you for your positive feedback, and the 5 stars!
Always here to help,
The Sports Edit Team
Very grateful to the sports edit
My first time using the sports edit. I ordered some trainers for my granddaughter for Christmas in November.
Unfortunately, she didn’t like them, and it was only then I realised that Christmas returns only started in December.
They were very expensive and I was worried I would lose all that money but Waqar was very helpful and arranged a refund for me.
I’m very grateful and would definitely use them again.
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hi Gemma, thank you so much for your very kind, 5 star review! We are so pleased to hear that our team was able to help with your query.
Always here to help,
The Sports Edit Team
Don’t use these cowboys
Don’t use this company totally and utterly a joke ordered items for a Christmas present still waiting nearly a week later no one to call the number just cuts you off then they send you a email they are busy
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hi Paul, We’re very sorry to hear this and appreciate you taking the time to leave feedback.
We can see that our customer care team responded to your email promptly and that your parcel has since been delivered. For the latest updates, we recommend checking your tracking link, as this shows all courier information in real time.
If there’s anything else we can help with, please do reply to our email and we’ll be happy to assist.
Always here to help,
The Sports Edit Team
Great customer service
Great customer service. Required assistance with receiving a pdf receipt and response from Waqar was prompt and helpful. Thank you.
27. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hi Avneet, thank you so much for your positive feedback! We are so pleased to hear that we could help with your query :).
Always here to help,
The Sports Edit Team
Ordered the wrong item by mistake
Ordered the wrong item by mistake, waqar was quick to respond and extremely helpful. Would definitely recommend.
26. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hey Karen, thank you for your kind feedback! We’re delighted to hear that everything was all sorted for you quickly.
Always here to help,
The Sports Edit Team
Waqar really helpful and impressed
Waqar really helpful and impressed
26. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hi Paul, thank you for your positive review! We are so pleased to hear that Waqar was able to help with your query.
Always here to help,
The Sports Edit Team
I ordered something in error
I ordered something in error, I sent an email and had an almost immediate response to say they had cancelled the order and refunded me.
This was on Christmas Day ! So exceptional service
25. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hi Michelle, thank you so much for your 5-star review! We’re really glad we could help get everything sorted quickly for you during this festive period. We truly appreciate you taking the time to share your experience.
Always here to help,
The Sports Edit Team
Fast delivery
Really good experience ordering from this company. Ordered late at night and shipped and received in a day. Same with my partners order. Really happy with the service :)
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hey Imogen, thank you for the 5-star review! We’re delighted everything arrived so quickly and that both orders went smoothly. Really appreciate you sharing your positive experience, and we look forward to welcoming you back again soon :).
Always here to help,
The Sports Edit Team
Good customer service
I ordered a pair of leggings for a Christmas present at the busiest time of year. My delivery was delayed with Evri so I contacted customer services. Waqar raised a query and it was resolved-receiving my parcel within a couple of days. Thank you
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von The Sports Edit
Hi Andrea, thank you for the wonderful review! We’re so glad we could help get this all sorted for you just in time for Christmas, and we’ll be sure to pass your kind words on to Waqar :).
Always here to help,
The Sports Edit Team
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