AVOID, SCAMMER COMPANY. TrustPilot doesn't allow zero stars. Covers don't fit, despite ordering the correct sizes, stupid foam packers keep popping out and I hurt my back turning a 3 seater sofa... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Straight forward process. Measured my sofa's and although I haven't fitted them yet. The one I've tried appears to fit perfectly. Really pleased and have already recommended to a friend. Good qual... Mehr ansehen
Unternehmen hat geantwortet
I was excited when ordering 2 sofa covers to get new look sofas. However they send the wrong colours I was skeptical to whether they’d change them or even respond. They went above abs beyond to... Mehr ansehen
Unternehmen hat geantwortet
Awful customer service and poor product, do not waste your money! The Cover I ordered does not fit despite checking the measurements prior yo ordering. They send white foam pieces which are supposed... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The Sofa Cover House makes it easy to give a sofa, armchair, chair or sofa bed a new look without replacing it. We sell stretch sofa covers, EasyCover sofa covers with a non-slip underside, water-repellent jacquard covers, sofa cushion covers, sofa throws and chair covers, in a wide range of colours and fabrics, from plain greys and neutrals to velvet, chenille, fleece, faux fur and faux leather. Finding the right size matters more than anything, so our website explains how to measure your sofa, arms included, and a short three-question guide recommends the right cover. You can also email us a photo of your sofa and its measurements before you order: we will tell you which model and size to choose. Our stretch sofa covers come with foam tuck-in sticks, and fitting takes about 2 minutes, without tools. Orders are dispatched within 24 working hours and delivered by tracked delivery in 3 to 8 working days to the United Kingdom, Ireland, Jersey, Guernsey and the Isle of Man. Delivery is free on orders of £49 or more, and orders of £85 or more include 2 free cushion covers. Every order is covered by our 30-day money-back guarantee. Our customer service team replies 7 days a week, within one working day, at contact@thesofacoverhouse.com. We read every review on this page and reply to them: your feedback helps us improve our covers, our advice and our service.
Kontaktinformationen
Vereinigte Staaten
- contact@thesofacoverhouse.com
- thesofacoverhouse.com
2.9
Akzeptabel
374 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Useless dont reply to urgent emails no…
Useless dont reply to urgent emails no link to facebook
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Sofa Cover House
Hi Lucy, we're very sorry that your emails went unanswered. That isn't acceptable, and we've changed the way we handle customer service: our team now replies 7 days a week, within one working day, and our Facebook page is linked at the bottom of every page of our website. If your order still needs attention, please email contact@thesofacoverhouse.com with your order number and we'll deal with it personally. The Sofa Cover House team
Not Oz based company and poor customer service
Response from company on package that is delayed by 1.5 months on recieving package and still not recieved - "We cannot provide an exact delivery date as this responsibility lies with the shipping carrier. However, you can follow up directly with YunExpress regarding your order by reaching out to them through their website"
18. November 2024
Bewertung ohne vorherige Einladung
Antwort von The Sofa Cover House
Hi Nancy, we're sorry. A delay of a month and a half is far too long, and our reply should not have sent you back to the carrier: following up on a parcel is our job, not yours. We now deliver only to the United Kingdom and Ireland, by tracked delivery, so that we can keep our delivery promises. If anything about this order is still unresolved, please email contact@thesofacoverhouse.com with your order number and we will look into it straight away. The Sofa Cover House team
The covers that I purchased do not fit…
The covers that I purchased do not fit my sofa or chairs at all. I have tried to contact the company to get a returns lable for a refund and nobody will email me. They will not answer Facebook messages or emails. It looks like I have wasted £200 of my money on these covers.
I really am not happy about it at all.
4. Oktober 2024
Antwort von The Sofa Cover House
Hi Helen, we're sorry the covers didn't fit and, even more, that your emails and messages weren't answered. That isn't the service we want to give. Our team now replies 7 days a week, within one working day. If this is still unresolved, please email contact@thesofacoverhouse.com with your order number and we'll look at it with you personally. The Sofa Cover House team
Antwort von The Sofa Cover House
Thank you, Karen! We're really pleased you like your covers, and thank you for taking the time to tell us. The Sofa Cover House team
Okay
I tried to make contact with the company multiple times regarding the delivery of my item but was met with radio silence. Poor customer service. The material of the sofa cover is good but the foam sticks pop out from their places when we sit on the sofa, making them useless.
17. September 2024
Antwort von The Sofa Cover House
Hi, thank you for your honest review, and we're sorry you couldn't reach us about your delivery. Our team now replies 7 days a week, within one working day. About the foam sticks: pulling the cords under the sofa tight first, then pushing the sticks right down into the gap between the seat and the backrest, usually helps. If you'd like us to check the size and fitting with you, email contact@thesofacoverhouse.com with your order number and a photo of your sofa. The Sofa Cover House team
Covers didn't fit well
Covers didn't fit well. Didn't like the quality so sent back. Cost £15 delivery + £29 customs duties to return. I got a refund of the order cost of £105 however out of pocket £44 for return. Don't buy unless you are certain you want to keep the covers!
22. Juni 2024
Antwort von The Sofa Cover House
Hi Sue, thank you for explaining what happened, and we're sorry the return cost you so much. You're right that the cost of a return should be clear before you buy. Our refund policy now sets out who pays return postage and how refunds work, and you can email us your sofa's measurements or a photo before ordering so that we can recommend the right model and size first. The Sofa Cover House team
I returned sofa covers because I just…
I returned sofa covers because I just didn't like the way they fitted. Was offered a free exchange but I refused. Had to pay for return myself £15 delivery using courier service however I had to pay £29 customs tax duties on top. Not good when order was only £105 in the first. Be warned if you don't want the product or it's replacement then buyer beware you end up spending £44 for absolutely nothing (postage + customs). Customer services replied to all my emails and I have no problem with the company however I just didn't know the cost to return the order would cost so much
27. Mai 2024
Antwort von The Sofa Cover House
Hi Sue, thank you for your fair review and for your kind words about our customer service. We're sorry the return costs came as a surprise. Our refund policy now explains return postage clearly, and before ordering you can send us your measurements or a photo of your sofa so that we can check the fit with you. The Sofa Cover House team
Good communications when things went…
Good communications when things went wrong! (My fault ,not theirs) generously sent another cover!
11. Mai 2024
Antwort von The Sofa Cover House
Thank you so much for your kind review! We're glad we could help, and we hope you're enjoying your cover. The Sofa Cover House team
Reasonable covers, Good service.
Our first set of covers were not as we expected, not a quality issue, but pattern!
Customer services did however replace with another set at their expense, with something we liked. The covers fitted well as expected and looked good. Delivery time was fairly good too.
As a summary, after initial issue we were left happy with our purchase, and their customer services help I can't fault.
So all good in the end.
9. Mai 2024
Antwort von The Sofa Cover House
Thank you, Alex, for coming back to update us. We're glad the new covers fit well and look good, and that you're happy with your purchase in the end. The Sofa Cover House team
Good quality covers
Helpfull team if you have any issues. Decent quality of the products. Prices are not exaggerated.
2. Mai 2024
Antwort von The Sofa Cover House
Thank you, Ula! We're very pleased you're happy with the quality and with our team's help. The Sofa Cover House team
Quite good material but being burgundy…
Quite good material but being burgundy it looks really bad having white zips!! Black zips would be much better. Totally spoils the look.
27. April 2024
Antwort von The Sofa Cover House
Thank you, Jackie, for this useful feedback. We're glad you like the material, and you make a fair point about the zips on a dark colour: we've passed it on. The Sofa Cover House team
Before I Bought my sofa covers I was a…
Before I Bought my sofa covers I was a bit not sure. So I bought in two lots just to see how it would look.
But I was soo impressed with my first order it was amazing and stretched out a lot and cover my sofa nicely. so I went ahead and ordered the remaining one..
I have no regrets and I would recommend. Happy customer. Get a size up just to have plenty of room.
5. Mai 2024
Antwort von The Sofa Cover House
Thank you, Patsy! We're delighted the first cover convinced you to order the second one, and thank you for the sizing tip for other customers. The Sofa Cover House team
Looks alright as a temporary measure
Fabric thin but seems robust. I have a simple 3 seater chesterfield and the foam rolls keep popping out so guess it's a tight fit, but a more elaborate sofa eg with separate cushion making the base deeper might have trouble.
22. April 2024
Antwort von The Sofa Cover House
Thank you for your review, Rosy. On a Chesterfield, pulling the cords under the sofa tight first, then pushing the foam sticks right down into the gap between the seat and the backrest, usually helps. If you'd like advice for your sofa, email us a photo at contact@thesofacoverhouse.com. The Sofa Cover House team
Late delivery
It was not delivered within the days specified on your site and as a result the sofa cover was delivered after the event I ordered it for had passed. When I contacted the company when it wasn’t delivered on time the company gave me a delivery time different from what was on the site as at the time I placed the order.
21. April 2024
Antwort von The Sofa Cover House
Hi Gladys, we're sorry your cover arrived after your event and that the delivery time you were given changed. Our delivery times are now shown clearly on our website: dispatch within 24 working hours, then tracked delivery in 3 to 8 working days, with your tracking number sent by email. The Sofa Cover House team
Not a good fit at all.
1. April 2024
Antwort von The Sofa Cover House
We're sorry the cover didn't fit your sofa. If you'd like help, email contact@thesofacoverhouse.com with your order number, your sofa's measurements and a photo, and we'll tell you which model and size would suit it. The Sofa Cover House team
I received exactly what was described…
I received exactly what was described on line and on time. The quality and especially the texture is better than I anticipated. It’s soft and smooth to touch making it feel luxurious!!
I had to play around fitting the covers to get the perfect fit. All in all a very happy customer💫
29. April 2024
Antwort von The Sofa Cover House
Thank you, Catherine! We're delighted the texture exceeded your expectations, and thank you for sharing your fitting tips. The Sofa Cover House team
The product was delivered on time and…
The product was delivered on time and in good shape
2. April 2024
Antwort von The Sofa Cover House
Thank you, Gladys, we're glad your order arrived on time and in good condition. The Sofa Cover House team
The covers are exactly as they appear…
The covers are exactly as they appear on the website and look really good. They were delivered quickly and were well packaged. I would highly recommend them.
23. Februar 2024
Antwort von The Sofa Cover House
Thank you, Sandra! We're so pleased the covers look just as they do on our website, and thank you for recommending us. The Sofa Cover House team
Didn’t work for my type of sofa
Sofa cover fitting process may suit some sofas, but mine had loose seat and back cushions that made securing the cover with the foam tubes impractical they just pop out, the sofa needs to be tipped on its back to pull the draw strings tight underneath the sofa so my cushions wouldn’t keep in place. I was offered another design foc but the same fitting process but that was not a solution to the problem so I requested a returns label, I then found it had to be returned to France, undamaged in the original packaging, with proof of delivery at my expense, with the original invoice. This would have cost about as much as the refund would be worth, assuming they accepted the cover as undamaged and in original packaging. As it is a big floppy fit which you have to pull tight and secure with the foam tubes, I opted to keep it as a decorating dust and splash cover. I should have looked closer when purchasing as I hadn’t realised they were from a warehouse in France and also read other reviews which I suggest you do and then make your own mind up!
18. März 2024
Antwort von The Sofa Cover House
Hi Stefan, thank you for such a detailed review, and we're sorry the cover didn't suit your sofa. You're right that loose seat and back cushions make fitting harder, and that the return conditions should have been clear before you ordered. Our website now has size and fitting guides, and you can email us a photo of your sofa before buying so that we can tell you honestly whether a cover will suit it. The Sofa Cover House team
I was ripped off by this company the…
I was ripped off by this company the quality is poor and they took an additional unauthorised payment out from me to which customer service has not refunded me yet! DO NOT BUY FROM THEM.
10. März 2024
Antwort von The Sofa Cover House
We're sorry. An extra payment you didn't authorise should never happen, and it should have been sorted out at the time. If it still hasn't been refunded, please email contact@thesofacoverhouse.com with your order details and we will check it straight away. The Sofa Cover House team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.