Bought a jacket wanted to return it as cheap nasty quality , no refund only a credit note , got another item as had no choice , got a horrible polyester dress , very poor quality , so out pocket £60 .... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Bought a jacket wanted to return it as cheap nasty quality , no refund only a credit note , got another item as had no choice , got a horrible polyester dress , very poor quality , so out pocket £60 .... Mehr ansehen
Unternehmen hat geantwortet
Received the cream jacket and immediately ordered the black one too So soft and stylish, the quality is amazing ,, my winter wardrobe is complete ,, Thankyou
Unternehmen hat geantwortet
The after care with a dress that had a fault was amazing, they replaced the dress and sent me another dress as a bonus. Fantastic customer service
Unternehmen hat geantwortet
Ordered the faux fur jacket, mid November and I still hadn’t received it 8th Dec. I commented on the Facebook post that I wasn't confident the company was legitimate. I had a response and apology tha... Mehr ansehen
Unternehmen hat geantwortet
Theserenitys – Fashion with Elegance and Comfort At Theserenitys, we believe fashion should be both stylish and effortless. Our collections are designed to bring timeless elegance, everyday comfort, and a touch of confidence to your wardrobe. From chic dresses to versatile pieces, every item is carefully selected to reflect the latest trends while ensuring quality and affordability. We are passionate about providing our customers with a seamless shopping experience, fast support, and fashion that inspires confidence in every occasion
Vereinigtes Königreich
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Ordered the faux fur jacket, mid November and I still hadn’t received it 8th Dec. I commented on the Facebook post that I wasn't confident the company was legitimate. I had a response and apology that day and they chased up delivery.
My jacket arrived and it's just as advertised....right fit, stylish and great quality. I'm ordering the jacket in a different colour now.

Antwort von Theserenitys
The jacket I ordered was just beautiful! It was as pictured in all details which is awesome. Customer service is very responsive, kind and helpful. The jacket was very popular so it was on back order, but it was so worth the wait. Exceptional quality! I will be ordering from this store again and again! Thank you Serenity Shop! ❤️
⭐️ ⭐️⭐️⭐️⭐️

Antwort von Theserenitys
Ordered a jacket, 2 weeks and I still hadn’t received it. I commented on the Facebook post. I had a response and apology that day and they chased up delivery. I was very sceptical as I have made previous purchases from other companies which turned out to be terrible quality and not what was advertised. The jacket has been delivered today and I love it! Looks exactly like the post which made me order it. Well done Serenity 🥰

Antwort von Theserenitys
Love the Website, I found it easier to order from than some others I’ve used, it’s brilliant!
The Aurelia faux fox fur jackets which are advertised as £51 half price are actually available on Shein for a fraction of the price depending on colour from £20-£29. This is a rip off! (Women's Faux Fur Jacket "Sydney Sunset" 2024 New Vegan Fur Short Coat ... Shein).

Antwort von Theserenitys
I ordered a blouse for my wife and it got delivered within 7 days, I am happy with the purchase. Also I wanted to mention the delivery could have been a little faster. But overall happy with their service

Antwort von Theserenitys
een kleedje besteld , zoals altijd zag het er mooi uit op foto , na 4 weken hebben we dit ontvangen , maat was veel te groot en zeer slechte afwerking , dit teruggestuurd voor een kleinere maat , na enkele mails die we stuurden uiteindelijk een reactie gekregen met excuses dat de e-mail vast zat in de "back-log" .
Nadien nooit meer iets gehoord of gekregen , bedriegers !

Antwort von Theserenitys
Great products, love the designs. Been ordering from them for the last 6 months. Incredible material and amazing customer service
The website is easy to use, shipping was on time, and the clothes look like the pictures. Quality is good for the price, though one item ran a bit small. Overall, a smooth shopping experience

Antwort von Theserenitys
I’ll be honest, I usually don’t bother leaving reviews—but this time I had to. I was skeptical at first and half-expected to be disappointed, but I was wrong. This actually delivered exactly what it promised (and more). People love to complain over the smallest things, but if you actually give this a fair shot, you’ll see the quality for yourself. I stand by this purchase 100%, and I don’t regret it for a second.
Just thought I would give them a review. My order came today and I am happy with it
Love there clothes, ordered few and so far good quality
Just thought I would give them a review. My order came today and I am happy with it
They shipped dresses that looked nothing like the pictures advertised. Refused a refund. Fraudulent company operating from a fake UK address so you can’t pursue them legally. Came to find out these are Shein dresses with a mark up. Do not buy from this site. Rip off!
The seller did not respond to my email multiple times and after I emailed at their request. Proof was sent to trust pilot, the order definitely exists! Since I added them to Trust pilot they have added fake reviews. No reviews were available prior.
The website states - Refunds are not provided for change of mind, fit, or style preference - This is against the distance selling rules, they are breaking the law. I told them they didn’t care. They are a scam beware! Thankfully, I did get my money back as PayPal refunded as an ex gratis payment, they could see the sellers address and details given were fake.

Antwort von Theserenitys
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