The Savanna Bewertungen 

582
•
TrustScore 4 von 5

4.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

i am very happy with my experience with Savanna, I was able to treat my son to a few gem squash , his favourite veg. I missed the season last year and they sell out fast. I have one request, when an... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We chose The Savanna based on excellent product and care it appeared to offer. We have not been disappointed! They kept us regularly well informed of the progress of the delivery upto its arrival and... Mehr ansehen

Bewertet mit 1 von 5 Sternen

How happy was I to finally find a miniature bottle of Amarula! More so as it is a gift for a special occasion. I waited longer than anticipated for delivery but Royal Mail was at fault not Savanna. Fa... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Mrs Balls chutney greatly recieved, at a good delivery time and packaging. However, Not all items ordered were delivered due to their system not being updated that the item was actually out of stock.... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Lebensmittelhändler
  2. Delikatessengeschäft
  3. Frischemarkt
  4. Lieferant von Fleischprodukten
  5. Südafrikanisches Restaurant
  6. Weinhandlung

Vom Unternehmen geschrieben

The Savanna, Award-Winning South African Food in the UK. Discover authentic, award-winning biltong and droewors, freshly made at our Wimbledon butchery using traditional South African recipes. Explore our wide selection of South African groceries, craft beers, and fine wines, all imported directly from South Africa. With stores across London and a nationwide online shop, The Savanna brings the taste of home to South Africans in the UK, and introduces new fans to the best of South African flavour. Shop online or find your nearest store at www.thesavanna.co.uk


Kontaktinformationen

4.2

Gut

TrustScore 4 von 5

582 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 97 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.2

Alle Bewertungen

(582)

241 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

The Savanna is great

The South African shop The Savanna is great. Quick service and everything is packed extremely well. The meat comes in chilled bags so it stays fresh. The glass items are securely packed so there is no breakage. When you fancy something South African this company fits the bill. Thanks

29. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Great biltong, good prices

What I like is the biltong and droe wors is priced competitively and tastes great. They also have a range of food products from South Africa, but are often sold out of the more popular ones. Prices for the imported products are as high as you would expect so I shop here as an occasional treat. It's great being able to order online and there is a store near London Bridge station that I pop in to if I'm in the area and have a biltong craving.

25. Mai 2026
Bewertet mit 5 von 5 Sternen

Care package

Had a care package delivered to me that had all my favourite goodies from SA, rusks, boerwors, chicken and mealie.
Made me feel homesick for somewhere that isn't even my home (though I wish it were)! Thankyou for the taste of SA, the brilliant packaging and an all round joyful experience.

29. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Chilli Bite Biltong for GCSE revision treat

The product is great. Chilli bites biltong.
My grandson is in the middle of GCSEs and loves to eat this while revising. He lives in England, and with me in Scotland, being able to have this delicious biltong delivered to him is a godsend.
We are a South African family, although he was born in Australia and me in Scotland, and we love biltong.

29. Mai 2026
Bewertet mit 2 von 5 Sternen

It’s been over a week

It’s been over a week! Still no product. Terrible service.

25. Mai 2026
The Savanna-Logo

Antwort von The Savanna

Hello Hugh,

We’re very sorry to hear about the delay and the inconvenience this has caused.

This is not the level of service we aim to provide, and we completely understand your frustration at still not having received your order.

Please could you contact us directly at customerservice@thesavanna.co.uk with your order details so we can investigate this urgently and resolve it for you as quickly as possible.

Kind regards,
The Savanna Team

Bewertet mit 2 von 5 Sternen

I ordered biltong and droewors over a…

I ordered biltong and droewors over a month ago and 2 weeks later it hadn't arrived so contacted them and was told they would send it out again after waiting a week i asked were my order was and was told it hadn't even been dispatched this is bad service considering how much my order was so I just asked for my money back
Very disappointed there service seems too have gone downhill

20. April 2026
Bewertung ohne vorherige Einladung
The Savanna-Logo

Antwort von The Savanna

Hello John,

We’re very sorry to hear about your experience and the frustration this has caused.

This is not the standard of service we aim to provide, and we completely understand your disappointment regarding the delays and lack of clear communication around your order.

We appreciate you bringing this to our attention, and your feedback will be reviewed internally with the relevant teams to help prevent this happening again.

If you have any concerns or would like us to confirm the status of your refund, please contact us directly at customerservice@thesavanna.co.uk with your order details and we will assist you immediately.

Kind regards,
The Savanna Team

Bewertet mit 1 von 5 Sternen

Totally disappointed

Totally disappointed. order placed 26th April, dispatched 29th and supposed to be received 1st May at the latest. was then told would definitely arrive by 2nd. I messaged on 4th and said not arrived and no longer wanted. Was advised that new order would be sent out on 5th. then received e mail on 5th to be told original order would arrive. told them and they said ignore as new order would go out Tuesday 5th. By Thursday, no update, contacted them would send out today. I advised to cancel. I have ordered from Savanna regularly and also collected biltong and droewors from London Victoria every time I was down that way. Very bad service and doubt that I will ever use again

26. April 2026
Bewertung ohne vorherige Einladung
The Savanna-Logo

Antwort von The Savanna

Hello Fiona,

We are very sorry to hear about your recent experience and the frustration this situation has caused.

This is not the level of service we aim to provide, especially to a long-standing customer, and we completely understand your disappointment with the repeated delays and the lack of clear communication regarding your order.

We also appreciate your past support, including your regular orders and in-person collections, and we’re genuinely sorry to hear that this experience has impacted your confidence in us.

Your feedback has been escalated internally so we can review what went wrong in this case and ensure better communication and order handling going forward.

If there is anything still outstanding on your account, please contact us directly at customerservice@thesavanna.co.ukwith your order details so we can resolve it promptly.

Kind regards,
The Savanna Team

Bewertet mit 5 von 5 Sternen

Customer service was outstanding!!

Customer service was outstanding!!! I was concerned my order wouldn’t arrive in time for my birthday braai due to the high demand, but the head of marketing did his utmost to have it delivered in time and sure enough, it arrived !!! Excellent packaging too .

8. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very happy customers

1st time ordering from here online but we have used to king cross store lots.
The meat came really well packaged and super fast we ordered 2 of the bundles were very happy with the quality.
Defo recommend these guys will sure be using again this summer

12. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Do not pass by

I have used your online store on a few occasions and your Kings Cross store whenever travelling down to London form Scotland. Great products and great prices. Thank you

13. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I placed an order as a gift for a…

I placed an order as a gift for a friend, with delivery specifically requested for Friday. The package was clearly marked not to deliver if it could not arrive on the stated date, yet it still arrived on Monday instead. Unfortunately, by that stage all of the contents had spoiled.

My friend emailed the company with the order number and full details but never received any response, which is extremely disappointing customer service.

It is such a shame, as the meat I had purchased previously was excellent quality. Sadly, this experience has completely let down what should have been a special gift.

6. März 2026
Bewertung ohne vorherige Einladung
The Savanna-Logo

Antwort von The Savanna

Hello David,

We are very sorry to hear about your experience and sincerely apologize for the disappointment caused, especially as this was intended to be a special gift.

Please could you email us at customerservice@thesavanna.co.uk with your order number so that we can investigate this matter for you as soon as possible.

Kind regards,
The Savanna Team

Bewertet mit 5 von 5 Sternen

Top notch

Packaged beautifully. Had constant updates as to delivery. Carefully packaged so much so that not even the crisps were crushed.

Biltong amazing although I do prefer it more fattier and wetter. It would be nice to have
that option . Apart from that top class

8. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

After a last minute order on Tuesday…

After a last minute order on Tuesday evening, and even with after explaining that I'm leaving on Saturday morning, I wasn't sure that it would be possible for my order to get to me in time, but with exceptional communication and extraordinary commitment to there clients, I received my order this morning(Thursday), all I can say is THANK YOU!!!

7. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Poor behaviour

Poor behaviour
Ordered a platter for 2 paid and whilst waiting for collection guy returns saying we don't have rice you will be served pasta, this is not the 1st time I encounter such behaviour will not return back

6. Mai 2026
Bewertung ohne vorherige Einladung
The Savanna-Logo

Antwort von The Savanna

Hello Muna,

We're sorry to hear about your experience.

However, it appears this review may have been intended for a different business. We are he Savanna, a South African food supplier based in the UK, specializing in products such as biltong, boerewors and other South African groceries. We do not sell platters with rice or pasta.

If this review was posted in error, we'd appreciate it if you could update or remove it and leave it on the correct business's page. We hope you're able to resolve the issue with the intended restaurant.

Kind regards
The Savanna

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