The Property Explorer Bewertungen 

666
TrustScore 5 von 5

4.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Excellent service from start to finish! The estate agents were very responsive and arranged a property viewing for me at very short notice, which I really appreciated. Throughout the purchase,... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Property Explorer are, quite simply, brilliant. As a Landlord I have used the Lettings team and found Megan to be particularly efficient, focused, and a good ear to run ideas through. I have... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Excellent service from start to finish. Kevin and team were professional, friendly, and always quick to respond to any questions. They kept me updated throughout the entire selling process and made ev... Mehr ansehen

Bewertet mit 5 von 5 Sternen

From the very first phone call and the first meeting with Oliver, we knew this was the agent to sell our property and we were not disappointed. The Property was sold within 2 weeks!. Kevin looked... Mehr ansehen

Unternehmensdetails

  1. Immobilienmakler

Vom Unternehmen geschrieben

We are a successful, family run local estate agency. We understand that the moving process needs attention to detail, honesty and good communication. We provide an excellent service to all our clients and our reviews showcase this. Oliver Brooks Director


Kontaktinformationen

4.9

Hervorragend

TrustScore 5 von 5

666 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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4.9

Alle Bewertungen

(666)

25 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

the staff on the phone were friendly…

the staff on the phone were friendly and kept us informed of any viewings and results of viewings with any comments from viewers.
the staff conducting the viewings were polite and friendly and made us and the viewers comfortable in our home.

1. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Best letting agent ever

Out of all the letting agents I’ve ever rented from the property explorer exceeding by miles, Wendy was always at the end of the phone to help and made everything easy and stress free. Would 10000% recommend you will not be disappointed

9. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

First Class Estate Agents

I have wasted time with two other estate agents, trying to sell my house. From the minute I have gone with The Property Explorer, it’s been a whole different experience. They do exactly what they say they’re going to do, on time and in a friendly manner. A joy to work with both Dan and John. The stress of it all has gone away & they have got me my asking price. I full recommend them !

1. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic service for the second time!

Just used The Property Explorer for the second time to sell our home and once again a 5 star service from the entire team! They secured a fantastic buyer for our home and the whole sale process was smooth and stress free! I want to personally thank Stuart their Mortgage Broker who also managed to switch our mortgage product early so that we would avoid paying a huge redemption charge when the sale completed. This saved us so much money! He was helpful throughout the entire process and did all the direct contact with our bank to make sure it was all done at the right time. It was such a relief for me as as it was one less thing I had to think about. Stuart I honestly can’t thank you enough and wouldn’t hesitate to recommend your services to family & friends. I also want to give a special mention to Hayley Butler at Rowberry Morris Solicitors, who again we have used before, and she was an absolute star in making sure we exchanged contracts as quickly as possible as she was aware that we needed to complete by a certain date. Again everything went completely smoothly and the whole process was stress free. Hayley simply gets things done and you never have to chase her for anything! Thank you all again! You really have been amazing, especially during a really tough market at the moment.

24. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Such a friendly bunch

Such a friendly bunch. Dan and the team made this stressful experience with it's highs and lows bearable. We are moving shortly to exactly the type of property we were hoping for. Many thanks.

10. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Standout Letting Agents

My experience with the property explorer has been a breath of fresh air. Wendy and Carrie-Anne’s friendly, helpful, and timely approach sets them apart from all other letting agents I've used. They have really gone above and beyond. Highly recommended!

29. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

RUN!

If you can avoid them, do. The Property Explorer is always on the side of the landlord even when they clearly shouldn't be.
Firstly, we had inspections every 6 months that would constantly blame us for the state of the flat that was entirely the landlords fault. For example they blamed us for poor ventilation in the bathroom, but that was because the extraction fan was broken and the landlord refused to fix it.
Secondly, when we moved out the agency made us pay for a professional carpet clean. The carpet wasn't in a great condition when we moved in, I have photos from our move in day of stains. Also the carpet has clearly been there since the 80's so obviously there's going to be some wear and tear that goes beyond us (we'd only been there two years). Then to make things worse when we moved out, the prop. Explorer tried to claim that we hadn't had the carpets cleaned so would need to take that out of our deposit. They said the carpets were 'disgusting' (maybe something to do with the fact the landlord refuses to get new ones?). Luckily we had proof that the carpet cleaner had been so they eventually dropped that argument.
We ended up only getting back around 25% of our deposit because of all the ridiculous things they and the landlord charged us for. The woman I dealt with on the phone (don't remember their name) was incredibly rude despite being friendly whilst we were tenants.
Overall, as a professional and respectful couple we just decided to move on with our lives and let them keep the deposit.

So just a warning that if you are renting with this agency they will not be on your side, and if you have a difficult landlord they will blame you for things that are not your responsibility and maybe even charge you for them.

23. September 2023
Bewertung ohne vorherige Einladung
The Property Explorer-Logo

Antwort von The Property Explorer

Dear Lucy,
We would like to express our gratitude for taking the time to share your feedback. We genuinely value all forms of feedback, even when it pertains to negative experiences.
It is important to clarify that all agents are compensated and bound by contractual obligations to act in the best interests of the landlords we represent. Nonetheless, we always make a concerted effort to protect the rights of tenants, especially in cases where we perceive the landlord's actions to be unfair or in violation of established laws and regulations. It's worth noting that tenant rights, particularly in regard to deposit deductions, are protected by legal provisions such as the Tenancy Deposit Scheme (TDS). Rest assured; we are prohibited from charging you for anything that does not align with these relevant regulations.
We deeply regret any encounter you had with our staff that left you feeling disrespected. Such behaviour is inexcusable and falls far below the standards we aim to uphold. Please accept our sincerest apologies for any inconvenience you experienced.
Your input is invaluable to us, and we are committed to addressing the concerns you've raised to improve our service. If you have any further comments or questions, please don't hesitate to reach out to us. We appreciate your continued trust in our services.
Best Regards,
Wendy Ellis
Lettings Manager

Bewertet mit 5 von 5 Sternen

The Property Explorer Team

The Property Explorer Team gave an excellent service throughout the process of selling our property and buying our new property. They were always on hand to offer advice and assistance. Particular thanks go to Danny and Kevin who were always helpful and on hand to offer advice and support.

12. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A Great Experience

Everything about our experience with The Property Explorer has been great. The process was stress-free and straight forward. Wendy Ellis is helpful, friendly and always responds to queries quickly. We highly recommend this estate agent!

30. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Supportive and always on hand to help

I rented a house with Property Explorer for 2 years. During that time Wendy and the team were always on hand to help - even when we got locked out at 6pm on a Friday! I remember from the check-in of the property the team were very thorough providing all meter reading and recording anything slight damaged or not 100%.

They ensured all document and certificate we up to date inline with the regulation.

5. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great company to work with

Great company to work with. We bought and sold with Property Explorer, and are extremely grateful to the team - especially Kevin Cheeseman who, despite a number of complications along the way with building surveys and a terrible solicitor on my part, kept me informed & updated and offered brilliant advice. Would highly recommend.

18. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great thanks to Explorer

Great thanks to Explorer, especially to Wendy for your efficient, professional and warm family style services. We can't recommend them more, thanks.

10. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent team

Excellent team, particularly Stuart & Kevin who helped me hugely in getting to completion regardless of a very slow solicitor!

8. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Professional, helpful and know the market

Everyone went above and beyond to help us find the ideal property. Danny especially, was so helpful and made the whole process relaxed, enjoyable and exciting. Gave them an outline of what I needed within a price range and they found me the ideal place first time! Very professional and couldn't do enough for me. Highly recommend using The Property Explorer

21. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Danny Low has been awesome managing the…

Danny Low has been awesome managing the sale and the buying of our new property. He found the right buyer and negotiated a great deal for all parties in our chain during uncertain times in the property market.

Gratefully thankful
Darran and Mandy

20. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

After house viewing with my partner

After house viewing with my partner, she came back to say how beautiful the house was and how charming the Agent, Esther was, and Esther has shown great love and concern towards our request. I am so grateful.

14. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

House purchase.

Kevin at property explorer was very helpful in finding and showing homes that matched my specifications. Kevin had a direct line so was easily reached and kept me updated on my house purchase. I would certainly recommend Property Explorer for house purchases or sales. Thank you Kevin and the team at Property Explorer.

4. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Highly Recommend. Absolutely Outstanding Team

Having dealt with the The Property Explorer on a number of occasions, we couldn’t recommend them highly enough. All the team are extremely knowledgeable, helpful & very approachable, nothing is too much trouble for them. A special mention to Kevin for his calm & understanding manner. Will definitely be using your services again in the future

4. Mai 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant! Very supportive of first time buyers

Brilliant experience with these guys, the agents showing us around properties were very knowledgeable and friendly but not too in your face. Danny was especially helpful when it came to us putting in an offer on a property, explaining how things work and what the next steps were. we are first time buyers and very much appreciated his patience and understanding. He is a credit to the company. Thank you

5. Juni 2023
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

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