În primul rand sunteți foarte corecți la livrare,de multe ori mai repede decât data care o spuneți De asemenea marfa de calitate Și cel mai important pentru mine ca pot facă plata cu CLEARPAY Va... Mehr ansehen
Standort
Standort wechselnUnit W9, St Nicholas Centre, St Nicholas St, AB10 1HW ABERDEEN, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Can I please leave a review about this shop and also the companys employee called Penny in the Bon Accord centre in Aberdeen. Everytime I have visited this premises, Penny has always made me feel made... Mehr ansehen
Unternehmen hat geantwortet
To be honest “Jasmine” she served us was amazing outstanding experience we ever had, she was so polite, we didn’t hesitate to ask her for any help. We are really appreciate her
Unternehmen hat geantwortet
Very friendly, helpful and efficient staff. Gave me good advice with reference to posting my purchase to my sister in East Grinstead, West Sussex. Thank you
Unternehmen hat geantwortet
Unternehmensdetails
- Parfümerie
- Kosmetikproduktanbieter
- Parfum- und Kosmetikanbieter
- Kosmetikgeschäft
- Anbieter von Duft- und Aromastoffen
- Fachhandel für Haarpflegeprodukte
Vom Unternehmen geschrieben
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Kontaktinformationen
Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW, ABERDEEN, Vereinigtes Königreich
4.7
Hervorragend
526 Bewertungen
Bittet Kunden um Bewertungen
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Best experienced about perfume
Best perfume I bought best smell and long lasting thanks for everything.
12. April 2026
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Penny was so lovely with giving me an…
Penny was so lovely with giving me an idea on the type of perfume that matches my taste. I love it here
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic…i always look forward to…
Fantastic…i always look forward to meeting Penny on shift! Her customer service is top notch, she recommends the best fragrance each time I shop!
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ace service 🖤
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
If i could rate minus numbers I would
If i could rate minus numbers I would. I am genuinely furious at the lack of customer service I have received since ordering a perfume from this company two months ago.
I have been lied to, called a liar, ignored for weeks, promised a refund and then told I will not be getting one two weeks later. Your staff have told me for 2 months now they are going to resolve the problem for me, the last message I got around two weeks ago was from a member of staff called Raymondo I believe, who told me he would find out if he could get me compensation for the absolute lack of care I have received and the complete inconvenience of waiting for a response and solution for two whole months. A member of staff Abby was the first person I spoke to who was no help whatsoever also. The team told me that they were going to raise this to the correct team, I have asked for a manager it doesn’t seem like I have spoken to one. I have asked for this to be raised as a complaint and to be taken seriously, it has not.
Two months later is ridiculous. I have asked for proof that this item was opened, it has STILL not been provided. So how can I go to my bank to go against this with no proof.
This whole thing seems so calculated. Leave the customer with no response for two months, she will forget and then has no proof she has requested to get the refund.
I am genuinely appalled. You have lost a customer that has been coming to you for years, as well as other customers whom I have told.Never in my life have I received customer service so poor.
Raymondo and Abby, your customer service skills need serious attention, as someone who works in customer service I would be devastated if a customer was treated by myself as you have treated me. This is the scammiest company I have ever ordered from. Fuming.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Aberdeen 62
Hello Sarah,
Thank you for taking the time to share your feedback, we are very sorry to hear that you remain dissatisfied with your experience and for the frustration this situation has caused you.
Your concerns have been fully reviewed by our team, including the handling of your return and the communication throughout the process. We appreciate that the length of time it takes to process cases of this nature and apologise for any delays and lack of clarity you experienced along the way.
Following a full inspection of the returned item in line with our returns policy, we are unable to uphold a refund in this instance, as fragrance products must be returned unused and in their original condition in order to qualify.
I have personally reached out to you regarding your complaint to ensure your concerns have been fully considered and appropriately reviewed.
Thank you again for your feedback. We appreciate you bringing this to our attention and remain committed to continually improving our service.
Kind regards,
Jasmyn
The Perfume Shop
Visited your store today in the Bon…
Visited your store today in the Bon Accord centre in Aberdeen. We were served by Jill who was extremely friendly and helpful. She helped my daughter choose a lovely perfume for her birthday and went above and beyond to make my daughter feel special. Jill really is an asset to your store.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely wedding perfume shopping experience
Cara helped me choose the perfect perfume for my wedding day. She made sure it was 100% the right scent for me and even helped me choose something for my fiancé. She is so knowledgeable and friendly, will definitely be going back to the perfume shop in St Nicholas again!
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
EXCELLENT CUSTOMER SERVICE
We visited the perfume shop, not really intending on buying anything, but the excellent customer service from Cara and Jill, with all of their positive suggestions and knowledge, convinced us to buy some products. Their great interaction and friendliness ensured we'd go back again, and this was fantastic service and how you like to be treated when visiting any shop. I would highly recommend a visit and the ladies are a credit to the business, without any doubt.
Paul O' Connor MBE.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Excellent service. Staff were very personable and helpful. Thanks Penny my "friend " loved his aftershave.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Penny was very nice and helpful deffos…
Penny was very nice and helpful deffos come back again :))
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I met Sadia at the Bon Accord perfume…
I met Sadia at the Bon Accord perfume shop and she was very welcoming and did not withhold any information from me.. you go girl.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a wonderful experience with Penny…
I had a wonderful experience with Penny at The Perfume Shop at Bon Accord Aberdeen . She was friendly, attentive, and really took the time to help me find exactly what I was looking for. Her knowledge and warm approach made the whole visit feel easy and enjoyable. Thank you, Penny, for such lovely service!🌷
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience!
Great experience!! Looking to get my wife the perfect gift to day and thanks Naiyeda and Jill for the help. Excelent customer service!!
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I haven’t even recieved my item yet…
I haven’t even recieved my item yet it’s been two weeks
8. März 2026
Antwort von The Perfume Shop - Aberdeen 62
Hello,
I’m really sorry to hear you haven’t received your item yet. I’ve looked into this, and as you have a few recent orders, please reach out to our Customer Service department with the order number you’re referring to so we can investigate and resolve this for you as soon as possible. I apologise again for the delay and any inconvenience caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I ordered 3 bottles of perfume…
I ordered 3 bottles of perfume contacted the shop. They said it was at the Notting depot. Still not recieved them. Well over a week ago
6. März 2026
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your feedback. I’m very sorry for the inconvenience this has caused. After looking into your order, I can see that both parcels were unfortunately lost in transit with Royal Mail.
I have personally reached out to ensure this is resolved for you and we will work to get this sorted as quickly as possible.
Thank you for your patience, and I sincerely apologise again for the disruption.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Penny & Cara = Dream Team
Went in here to purchase something for my mum for Mother's Day & her birthday, which coincidentally fell on the same day this year. Was served by the lovely Penny & was asked my budget & was given wonderful service & recommendations, along with her equally lovely colleague Cara. Was really nice to have a wee chat with the 2 of them & tell them how spoiled the mother was going to be this year. Would definitely recommend this service with a smile & friendly vibes
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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