The North Face Bewertungen 

I purchased an expensive jacket from North Face and the zip broke within a few months. From reading other people's comments, this is quite common. It's going to cost me €35 to replace the zip. I would have expected better quality. The jacket is also not as warm as advertised.

Authorised late return of a jacket in March 2026 (Cases 21301208 and 21612613). The North Face arranged home collection from my address in Sweden and the package was collected. Nearly 7 months later I still have no refund. Customer care says the return never arrived in the warehouse and tracking is no longer available so they cannot investigate. When the company arranges the carrier and collection, the risk should transfer to them once the package is collected. Very disappointing handling of a return they authorised. Long-term customer who uses the brand for hiking.

Great products, Great service 💯👏

Appalling company to deal with, item was delivered by UPS to the wrong address, i never recieved anything, over 200 euro item. North Face said they looked into and it was delivered, which of course it wasn't, and that for them is the end of the story. No item and 200 euro out of pocket. Don't waste your time with North Face, by local. Appalling company to deal with.

If I could give this company less than 1 star I would. Item was delivered two weeks late. TNF processed the delivery address wrong. UPS left item in their depot and did not contact me to clarify address. Customer service is non existent. I dealt with an unhelpful and ignorant customer care agent called Nevena. One of the worst experiences I’ve had with a company in my life. Useless staff, incompetent delivery company and poor follow up.

I purchased a pair of shorts online and when delivered they were not suitable, too large and appeared of poor quality. I Attempted online return, the process seems straight-forward, with a pick up for the delivery address, however I have made several attempts to complete the returns process and each time the message "Unfortunately, we are unable to complete your return at this time. Please try again later" is displayed. This is incredibly frustrating. There are no other options for returning the product, it is completely unsuitable to my needs and was quite expensive. I have no idea how I can get my money back and it is a most unsatisfactory customer service

Ordered on October 29th through the website - my parcel was supposed to be delivered by UPS on November 8th, but they never delivered it to me. I contacted The North Face through customer support by email and over the phone - all very kind, but anyway I never received what I bought. Why no one never offered to have my parcel delivered to their own shop in Dublin since UPS doesn't help at all? This is something that was supposed to be considered/offered. I am now going on holidays without one of the most important items for that - my snow boots. I'm not buying from The North Face anymore, specially while they continue to use UPS as a delivery company. Very disappointed, still waiting for my complete refund.

2 weeks after order "shipped", and UPS have yet to receive it from the North Face. No response to 2 emails, and social media stopped replying after one message. Will be submitting a chargeback.

They are timewasters and their website is dysfunctional. Suddenly chosen items are not available at checkout and they won't tell which ones. At the checkout, Apple Pay and PayPal don't work.

Products are pretty good, depending a bit what you buy. But in general like to take a look around in a real store, so some extra credit for that

Ordered a Denali Fleece on Monday 10th of August and it arrived today 13th of August.

I have ordered a number of times over the past year and they have never let me down.

Always great service and fast delivery.