Had issues with the thermometer not reading properly. Set perimeters on the app for the dou probes and wouldn’t read properly. Disappointed with the results after doing the research between your produ... Mehr ansehen
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Das sagen Bewerter
Wow!! Definitely deserves a 5 star rating in the cook alone! I recorded almost 500° temps over open flame and it didn’t falter! Meatstick as a company has been amazing to deal with!! The only slig... Mehr ansehen
Unternehmen hat geantwortet
I had a defective probe and the company went out of their way to give me a 50% discount on my choice of replacement sticks, including the newest . I am satisfied.
Unternehmen hat geantwortet
I had a stick that was not working and their online support gave me additional troubleshooting steps to remedy. After trying the steps, a replacement under warranty was provided. Meat stick stands beh... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At The MeatStick, we revolutionize the way you cook meat with our cutting-edge wireless meat thermometers. Our mission is to provide a seamless, stress-free cooking experience that allows you to enjoy every moment with your loved ones while ensuring your meats are cooked to perfection.
Kontaktinformationen
2029 Verdugo Boulevard #191, 91020, Montrose, Vereinigte Staaten
- support@themeatstick.com
- themeatstick.com
3.8
Gut
158 Bewertungen
Hat 86 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von The MeatStick
Thank you for your feedback! We're thrilled that you're impressed with the MeatStick's exceptional temperature capability. Here's to achieving new heights in precision cooking!
Your tech support is one of the worst I…
Your tech support is one of the worst I have seen. It took over 1 month and 9 emails to get a charger exchanged. The least email before you all shipped it you tried to upsell me to the most recent version at full price. The price quoted didn't reflect current prices, it was 30% higher. Really bad. I will not recommend your company for anything.
30. Oktober 2024
Antwort von The MeatStick
Thank you for sharing your feedback with us. We're truly sorry for the delay you experienced in getting your charger replaced—it certainly took longer than we’d like, and we appreciate your patience.
While we made an exception to replace your charger despite signs of water damage (which typically isn’t covered under warranty), we understand that the process felt frustrating. We also offered an upgrade to our latest probe at a discounted rate of 50%, although it was indeed a separate promotion from our 30% off sale price at that time. We strive to provide the best value to our customers and appreciate you taking the time to highlight areas where we can improve.
We hope you'll give us the chance to provide a better experience in the future, and please don't hesitate to reach out with any other concerns.
My order is missing the thermometer…
My order is missing the thermometer proe that comes with the extender. I only received one probe that I purchased separately.
29. Oktober 2024
Antwort von The MeatStick
Thanks for reaching out! We just responded to your support ticket. Your order only includes 1 probe which is showing in your attached photo. Please open that box and you'll see the probe. Please let us know if you have any other questions!
Communications was to slow
It took to long back and forth between suggestions. It seams there is a lot of issues with your product since the time laps between communications. But the end results (replacement) was appreciated.
28. Oktober 2024
Antwort von The MeatStick
Hello Robert,
We apologize for the delay in communication. Recently, we've been experiencing some setbacks with our customer support team due to limited manpower, which has caused longer response times than usual.
We truly appreciate your feedback, and we're working hard to improve our response times moving forward. Thank you for your understanding, and if you have any further questions or need assistance, we're here to help!
Antwort von The MeatStick
Thank you for sharing your feedback. We truly appreciate your patience and continued trust in MeatStick. If you encounter any further issues, please feel free to reach out to us. Our team is always here and ready to assist you.
I had issues with MeatStick
I had issues with MeatStick; there was no fault for MeatStick, and the customer service was phenomenal.
25. September 2024
Antwort von The MeatStick
Thank you so much for sharing your experience! We’re glad to hear that everything worked out in the end and that our customer service team could assist you. If you have any other questions or need further support, don't hesitate to reach out!
The MeatStick itself is a great…
The MeatStick itself is a great product. However, I sent several emails to the company asking questions and never got a response. So, while the product is great, don’t expect good support.
2. Oktober 2024
Antwort von The MeatStick
Hello Roland,
We apologize for the delay in communication. Recently, we've been experiencing some setbacks with our customer support team due to limited manpower, which has caused longer response times than usual. However, we did respond to your earlier message within two days and tried to get back to you sooner—it seems like our previous message may have been missed.
We truly appreciate your feedback, and we're working hard to improve our response times moving forward. Thank you for your understanding, and if you have any further questions or need assistance, we're here to help!
Antwort von The MeatStick
Hi James! Thank you so much for your kind words! We’re thrilled to hear you had an amazing experience. If you ever need anything else, don’t hesitate to reach out!
Could only get one of my new sticks to…
Could only get one of my new sticks to connect. So same problem I had with the old ones can’t count on them to work. They eat batteries put new ones and then they are dead. I have one 4x charger and it never works and it’s been to long to do anything about it. My fault got fed up and just started using wired Thermal works that I bought. I appreciate what you did replacing the sticks you didn’t have to at least one worked now.
24. September 2024
Antwort von The MeatStick
Thanks for sharing your feedback, and I’m really sorry to hear about the ongoing issues with your sticks. It’s frustrating when things don’t work as expected, especially after trying multiple solutions. We genuinely appreciate your patience and will reach out to you directly to see how we can assist further. We want to make sure you get the most out of your MeatStick!
MeatStick 4X Set
Being able to see the temperature profile from edge to interior is going to be useful when I slow smoke a ribeye to get uniform medium rare.
4. September 2024
Antwort von The MeatStick
We're thrilled to hear that the MeatStick 4X Set is proving useful for achieving a uniform medium rare when slow smoking your ribeye. Your feedback means a lot to us, and we can't wait to see what you cook up next! Happy grilling!
The customer service was great
The customer service was great! They were very prompt at resolving the issue. The only reason I didn't give 5 stars is that the MeatStick device itself had issues. I haven't used the device so often that it should have failed in the first place. However, the customer service rep did a great job to remedy!
4. September 2024
Antwort von The MeatStick
Thank you for your feedback! We're glad to hear our customer service team was prompt in resolving your issue. We apologize for the trouble with the MeatStick device and appreciate your understanding. If you need further assistance, please reach out!
Antwort von The MeatStick
Thank you for your feedback! We’re glad you found our instructions helpful. If you have any more questions or need further assistance, feel free to reach out!
Antwort von The MeatStick
Thank you for your kind words! We’re committed to providing great customer service and standing behind our products. If you need anything else, don’t hesitate to reach out!
Great customer service
Had an issue with my MeatStick and though it was out of warranty they sent me a brand new one!
22. August 2024
Antwort von The MeatStick
Thank you for your fantastic feedback! We’re glad we could help and get you a new MeatStick. If you have any more questions or need assistance, feel free to reach out!
Best expérience ever
Best expérience ever! People extremely compétent and devoted to clients. I will buy anytime! Thanks for everything!
22. August 2024
Antwort von The MeatStick
Thank you so much for your wonderful review! We're thrilled to hear that you had the best experience with us and that our team met your expectations. Your kind words about our competence and dedication mean a lot to us. We truly appreciate your support and look forward to serving you again in the future. If you have any more questions or need assistance, feel free to reach out.
Did a pork butt and it went very well
Did a pork butt and it went very well. Just used it ounce, looking forward to doing a brisket.
20. August 2024
Antwort von The MeatStick
Thank you for your feedback. We’re delighted to hear your pork butt was a success. We wish you every success with your upcoming brisket. If you have any questions or need assistance, feel free to reach out.
Great service
I have been struggling with the Meatstick but I must say that the customer service is excellent. My Meatstick was not measuring internal temperature, and even though the warranty was not valid anymore Meatstick replaced it free of charge and it seems that the new one is working perfectly.
12. August 2024
Bewertung ohne vorherige Einladung
Antwort von The MeatStick
We’re thrilled to hear that our customer service team was able to assist you and that your new MeatStick is working perfectly. Your satisfaction is our top priority, and we're always here to help, even beyond the warranty period. Happy cooking!
I enjoy using this product and well…
I enjoy using this product and well after my warranty expires I had a problem with my stick and they helped me buy offering me a new stick.
31. Juli 2024
Antwort von The MeatStick
We're delighted to hear that you enjoy using the MeatStick and that our customer service team could assist you even after your warranty expired. We always strive to support our customers, and it's great to know that the new stick is working well for you.
Antwort von The MeatStick
We’re thrilled to hear that you had a positive experience with our customer service team. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We're always here to help!
Antwort von The MeatStick
We’re delighted to hear that our support team went above and beyond for you. Your satisfaction is our priority, and it’s great to know we met your expectations. If you need any further assistance, please feel free to contact us anytime.
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