Waited a long time for delivery, had to contact customer service to find out where my order was, was then told my items were on back order. Communication needs improvement! Someone should’ve updated m... Mehr ansehen
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Das sagen Bewerter
Scam. I paid for the subscription and never received the product. I contacted the seller a few times and they promised to cancel my subscription and refund my money but not heard from anyone for 2 wee... Mehr ansehen
I don’t order often but having checked around you prices have been the most competitive so you have received my business.
Same as all the other reviews, have bought £70 worth of gear and it hasn’t arrived after weeks. No response from them, and also looks like they are deleting all comments from instagram. Have now dispu... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Founded by award-winning London salon group Live True London, the LTL Shop was created to bring our clients professional hair care at an unbeatable price. With product knowledge gained through ten years of salon experience, we want to offer you the best hair care for salon quality hair at home.
Kontaktinformationen
18 Soho Square, W1D 3QL, London, Vereinigtes Königreich
- contact@theltlshop.com
- theltlshop.com
2.7
Mangelhaft
242 Bewertungen
Hat 1 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Speedy delivery
Placed the order on 28/04/25 and received the parcel 02/05/25. Super speedy dispatch. The only issue I have is my bottles arrived covered in dirt and what felt like brick dust.
I would purchase from here again, just wish they sold the RedKen 1000ml pumps.
2. Mai 2025
Bewertung ohne vorherige Einladung
Great experience shopping with ltl
Received my products today Thursday 1st may
Ordered late Monday 28 April
Very pleased with the products and fast delivery
I was given a tracking number from ltl and was able to follow postage from Royal Mail
My products were fab and so much cheaper than what I would have to pay in my salon
Thank you very much ltl 100% I would order again from you thank you
1. Mai 2025
Bewertung ohne vorherige Einladung
Still waiting for an order placed on…
Still waiting for an order placed on 10th April - have contacted them now three times. After the second email they said the three items I ordered would be shipped in 3 working days now 9 days later still nothing
10. April 2025
Bewertung ohne vorherige Einladung
Dissapointed
This is a second time I order anything from LTL, and everytime I need to wait several weeks for the delivery no 3-5 working days. Customer service is unhelpful, and can not get a refund. Last time I ordered on 11th April and did not get anything until I raised issue with PayPal, so LTL sent an order even though I requested a refund a day before. I will never buy from that company and will not recomend it!
23. April 2025
Bewertung ohne vorherige Einladung
Highly likely to be a FAKE company. Read comments below
I placed an order on 4th April to purchase two hair products and payment went through. In the confirmation email I received there were no remarks made in terms of expected delivery date, but a link to the ‘Shop’ app instead. According to the app, my order is still being prepared (order placed 8 days ago) and no estimated delivery date available.
I contacted the company via email to follow up and I received a generic confirmation of email delivery. However there has been no personalised response from the company to the questions I raised in my email yet. I paid for my order using my credit card and in the statement from the purchase, the company comes through with telephone number +44 20 3488 3381. I tried calling this number several times without luck - an answer phone with an O2 message comes up. My calls are not being returned.
The company is registered in London but the address to the shop / salon is an office building for co-working spaces (you can Google this and realise yourself by looking at Google maps - street view). Online orders cannot be cancelled once submitted. Their returns policy has time limitations, which are impaired by and conflict with the company's inability to send products in a timely manner making it more difficult to be able to access a refund.
The alleged positive reviews appear to follow a similar structure making them suspicious. The negative reviews inform a number of clients are having similar problems and concerns. I welcome you to review the company's statements in the 'Companies House' register (you can search for this online) which indicate the 'company’s intention of future activities being lawful' which highlights suspicion.
My credit card company are looking into this for me and have agreed to cover the bills whilst they activate proceeding against the company.
In summary, AVOID this company. I invite you to look at the defensive responses from the company to constructive comments from affected users.
15. April 2025
Bewertung ohne vorherige Einladung
Antwort von The LTL Shop
Hi MR. AS,
We appreciate the serious nature of your review. However, we notice some critical details are missing that would help us thoroughly investigate your specific claim:
- Your full name
- The specific order number
- Specific details about your order
We invite you to contact our customer service with complete information so we can address your concerns directly and provide a comprehensive response.
Our company is a legitimate business registered with Companies House, and we are committed to resolving any customer issues promptly and professionally.
Best regards,
The LTL Customer service
P.S.
Having an office in a coworking space is very popular in 2025, and yes, our good reviews reflect the majority of our orders being delivered on time. They show a positive pattern, just as the negative reviews represent only a small fraction of the total orders we send daily.
Still no product after nearly a month
I had a very similar experience to many other customers. I ordered products from LTL on 9th March and am yet to receive the order nearly a month later. When I emailed they said they didn’t have the stock so my order had gone on to back order and they were expecting it in next week. A week later and the products still haven’t been shipped. I definitely won’t be ordering from here again!
3. April 2025
Bewertung ohne vorherige Einladung
I wish I had read these reviews before…
I wish I had read these reviews before ordering! Since I ordered two weeks ago, all I have received is a single email confirming payment has been taken and at least one spam email every day. I have tried every method of contacting them and received nothing in response. I wouldn’t touch this company with a barge pole again. Avoid!
21. März 2025
Bewertung ohne vorherige Einladung
I have not received my goods nor had…
I have not received my goods nor had any response to my messages. I wish I had read these reviews first. AVOID THIS COMPANY. I shall be taking this matter further.
20. März 2025
Bewertung ohne vorherige Einladung
Avoid
Avoid. Placed an order a week ago, still waiting even though I paid £4.95 for delivery. I have contacted them but haven’t had a response.
Spend your money elsewhere.
27. März 2025
Bewertung ohne vorherige Einladung
Antwort von The LTL Shop
We sincerely apologise for the poor experience you've had with your order.
We understand the frustration of delayed delivery and lack of communication, especially after paying for shipping.
We take your feedback very seriously and would like to investigate this matter further.
If you're willing, please contact our customer service team with your order details so we can:
Locate your order
Provide an update on its status
Resolve any outstanding issues
We are committed to improving our service and addressing customer concerns promptly.
The LTL Customer service Team
AVOID THIS COMPANY
AVOID THIS COMPANY. They confirmed that they took my money but then no contact since despite several attempts by me to contact them. Certainly I have not received the products they took the
money for. In addition the discount codes they offer on future purchases do not work. No help from the company on this either. I suspect the company is a scam. Avoid!
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von The LTL Shop
We take your concerns extremely seriously. To fully investigate and resolve your specific issue, we kindly request that you provide:
- Your full name
- Order number
- Details of your communication attempts
- The specific discount codes that did not work
We categorically deny being a scam and are committed to resolving any legitimate customer service issues. Our team is prepared to thoroughly investigate your complaint and provide a complete resolution.
Without specific details, we cannot trace your specific order or address the particular problems you've experienced. We ask that you contact our customer service team with the full information so we can properly assist you.
The LTL Customer service Team
Cheap price BUT not worth the hassle
Cheaper price than anywhere else...BUT received no order confirmation and had to chase after not recieving the item after 2 weeks (& no response). The item was finally despatched on my 3rd email requesting a refund and threatening further action.
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von The LTL Shop
We sincerely apologise for the poor experience you've had with your order. Your feedback highlights significant issues with our order confirmation and communication processes that we take very seriously.
We understand the frustration of having to chase an order multiple times and the lack of timely responses. This is not the standard of service we aim to provide, and we are committed to improving our customer communication and order processing.
We would welcome the opportunity to investigate the specific details of your order and understand exactly what went wrong. If you're willing, please contact our customer service team with your order information so we can:
- Fully investigate the communication breakdown
- Improve our processes
- Ensure such issues do not happen to other customers
Thank you for bringing these concerns to our attention.
The LTL Customer service Team
Waited 3 weeks
Waited 3 weeks , wasn’t shipped then they said it was out of stock but it’s in stock on their website.
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von The LTL Shop
We apologise for the confusion and delay with your order.
To fully investigate this discrepancy between the website stock status and your order, we would appreciate more specific information.
Could you please provide:
- The specific product you ordered
- The date of your original order
- Your order number or the email address used for the purchase
This will help us accurately trace the issue and understand why there was a disconnect between the website's stock indication and your order status.
We are committed to resolving this matter and ensuring our inventory information is accurate.
The LTL Customer service Team
SCAM COMPANY
SCAM COMPANY. Contact your bank immediately!!
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von The LTL Shop
We take these allegations extremely seriously. We are a legitimate business committed to providing quality service to our customers.
If you are experiencing issues with an order, we strongly encourage you to:
Contact our customer service team directly
Provide specific details about your order
Allow us an opportunity to resolve any problems
We are fully transparent and willing to address any concerns you may have. Without specific information, we cannot investigate or rectify the situation.
We welcome the chance to clarify any misunderstandings and find a satisfactory resolution.
The LTL Customer service Team
Bit dodgy but my product is coming
I have had a similar experience as everyone else on here where the company told me the product was delayed due to damaged deliveries and the warehouse having to check. My item is finally on its way but will be here nearly 3 weeks after ordering. Better off buying elsewhere for a bit more money unless you can wait.
8. März 2025
Bewertung ohne vorherige Einladung
Antwort von The LTL Shop
Thank you for taking the time to share your experience. We sincerely apologise for the delay with your order and the inconvenience this has caused you.
We understand the frustration of waiting longer than expected for a delivery, and we appreciate your honest feedback. We are continuously working to improve our inventory management and shipping processes to reduce such delays in the future.
We would welcome the opportunity to make this right. If you'd like to discuss your experience further or if there's anything we can do to improve your satisfaction, please contact our customer service team directly.
We value your feedback and are committed to providing a better shopping experience.
The LTL Customer service Team
I made my first order and after a few…
I made my first order and after a few days of no dispatch confirmation,I got worried and started looking at this companies trust pilot reviews, I was of course then concerned. HOWEVER, I have found this companies costumer service excellent, everytime I sent a message, I always received one back promptly. Yes the dispatch did take longer than I expected, but I was informed of a stock issue and my products turned in perfect condition. I would recommend this company if you don't mind waiting slightly longer (approx 1.5 - 2 weeks).
4. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von The LTL Shop
Thank you so much for taking the time to share your detailed and balanced review. We truly appreciate your understanding and kind words about our customer service.
We know that timely dispatch is important to our customers, and we're constantly working to improve our inventory management and shipping processes.
Your feedback helps us understand where we're doing well and where we can continue to improve.
We're delighted that you received your products in perfect condition and found our communication helpful.
Your recommendation means a lot to us and our team.
Thank you for your support and patience.
The LTL Customer service Team
Scammed
Purchased a treatment on the website. Tried to make contact to book and was told the item I purchased had an error and now they are ignoring all my emails, so I have essentially been scammed. Don’t be fooled into buying anything from this site.
18. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von The LTL Shop
Your allegations are serious and require immediate clarification. We are a registered business with a legal obligation to resolve customer issues.
Provide us with:
- Exact order details
- Specific dates of communication attempts
- Proof of your claimed non-responses
We do not ignore customer communications and will address this matter definitively.
Making unsubstantiated claims of fraud is a serious matter.
We are prepared to investigate and resolve any legitimate concerns thoroughly and immediately.
The LTL Customer service Team
Not received my purchase…
I ordered £120 worth of products on January 23 this year and it is now March 6 and thus far have only received half my order in packaging that was severely damaged. They gave me two tracking numbers but both were attached to one package so it looks like two parcels were sent, yet I only received one parcel. LTL customer service is poor, no refund has been given, my paid for products didn't materialise and now communication from them has ceased - very disappointing experience. In the reply below, LTL request I send all the information to them, I took the time to do this, wrote to them yet again and yet did not respond. Their reply to my rating on trustpilot is not genuine and I am thoroughly disgusted with their bad practice.
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von The LTL Shop
We take your allegations extremely seriously. We urgently request you provide:
- Order number
- Email address used for the purchase
- Specific details of the incomplete order
Any communication records
We categorically deny being a scam and are prepared to:
Trace your full order
Investigate the tracking discrepancy
Resolve any outstanding issues
Our customer service team is committed to fully addressing your concerns. Without specific details, we cannot investigate the precise nature of the problems you've experienced.
We insist on a thorough and transparent resolution of your complaint.
The LTL Customer service Team
No product no responses
Ordered product. Not dispatched. No response to comms.
21. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von The LTL Shop
We take your concerns seriously. To investigate and resolve this issue, we need:
- Order number
- Date of purchase
- Email address used
- Details of communication attempts
Without specific information, we cannot trace or address your specific order problem. We are committed to resolving any legitimate customer service issues and invite you to provide complete details.
The LTL Customer service Team
AVOID AT ALL COSTS
AVOID AT ALL COSTS. If I could recommend you to do one thing, it would be to avoid this store at ALL COSTS. Ordered four items from LTL Shop and one item was dispatched swiftly. The rest of the items in my order took 3 weeks to arrive. I kept chasing as to where my products were as they had an estimated delivery time of 3-4 days. WRONG. 3-4 weeks more like. I asked where my products were yet again and I was lied to and given the Royal Mail Tracking number for the parcel with the one item that had already been delivered. For the sake of saving a few extra pounds TAKE YOUR CUSTOM ELSEWHERE. You will at least be guaranteed your products you paid for and not get lied to. I ended up having to buy the products I ordered from LTL Shop elsewhere anyway.
25. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von The LTL Shop
We take your feedback extremely seriously and apologise for the poor experience you've encountered. To fully investigate this matter, we request:
- Your order number
- The specific items that were delayed
- The email address used for the purchase
- Dates of your communication attempts
We are committed to understanding exactly what went wrong with your order and addressing the discrepancies you've highlighted. Our goal is to ensure every customer receives accurate information and timely delivery.
We would welcome the opportunity to review the details of your order and make things right.
The LTL Customer service Team
This is my first time shopping from…
This is my first time shopping from this company, and I was initially concerned when I saw the negative reviews, but I honestly don't get them. I would absolutely order from them again. I ordered a hair product that was on sale, and it arrived and in good condition.
19. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von The LTL Shop
Thank you for taking the time to share your experience with us. We're thrilled that your first purchase exceeded your expectations and that you received your hair product in good condition.
We always strive to provide the best possible service to our customers, and we appreciate you giving us a chance despite initial concerns. Your positive feedback means a lot to us and helps other potential customers feel more confident about shopping with us.
We look forward to continuing to serve you in the future and hope you'll find more great products in our sales.
The LTL Customer service Team
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