Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

The “chat” appears in the bottom right hand corner, and clicking on the “x” doesn’t stop it from reappearing 5 seconds later. Disabling this in Settings achieves nothing. It is the equivalent of being... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I’ve had absolutely no issues with the The Lott App it’s been smooth, reliable, and easy to use every time. Everything works just as it should, which makes the whole experience enjoyable and stres... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Terrible app, ridiculous to navigate, keeps bouncing around, never sends results to email or alerts , always have to re enter username and password even though i saved via fingerprint, always asking t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Really bad app! Tried to buy Powerball and App kept say error and unable to process, so would try again and same thing would happen, a red error message, so this kept repeating until App said ticket b... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Veranstaltungen & Unterhaltung

Vom Unternehmen geschrieben

The Lott is the mark of trust that unites Australia's Official Lotteries by Tatts (Tattersall's Sweeps Pty Ltd), Tatts NT (Tatts NT Lotteries Pty Ltd), NSW Lotteries (NSW Lotteries Corporation Pty Ltd), Golden Casket (Golden Casket Lottery Corporation Limited) and SA Lotteries (Tatts Lotteries SA Pty Ltd) under one banner. Every time you play your favorite games through Australia's Official Lotteries, you are helping to play an important role in supporting and inspiring our Australian communities.


Kontaktinformationen

1.8

Mangelhaft

TrustScore 2 von 5

510 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 75 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

what is wong with app try to scam your…

what is wong with app try to scam your ticket but wong scan have to go to wed site deleted it reloaded it still the same and know one can tell me wonts wong ????????????? chap

3. Juli 2023
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hello,

Sorry to hear you aren't enjoying thelott app, please ensure the number are legible on the ticket? Alternatively if your ticket is registered please call our customer care team on 131 868 and they will be able to assist .

Have a great day!

Bewertet mit 1 von 5 Sternen

Terrible app

Terrible app. Can't transfer winnings easily back to the same acct this app is happy to receive money from. Will be closing the account once I somehow get my winnings.

11. Juli 2023
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hello,

Sorry to hear you aren't enjoying thelott app, please ensure you have verified your account to receive your funds. Alternatively please call our customer care team on 131 868 and they will be able to assist.

Have a great day!

Bewertet mit 1 von 5 Sternen

Online account suspended. No customer service

Online account suspended for some unknown reason. Tried to rectify online but was unsuccessful so called the contact centre. I was told the wait time would be approx 5 mins. That was over 20 mins ago. 30 mins later... Still listening to the repetitive 'thankyou for holding, your call will be answered by the next available consultant' and 'thank you for continuing to hold, one of our customer care consultants will be with you soon'...(yeah sure) in between mundane stories - my least fav which I heard at least 20 times, the story of the woman who won from Durack who's kids initially thought she was screaming because there was a cockroach in her kitchen. I haven't won anything but trust me, after hearing that story over and over I wanted to scream too. After holding on... and on... and on... at 9.02pm after over an hour of holding on I was just disconnected with the message saying that the customer service centre was now closed and to call back at 8am tomorrow. Nup. My call is important to you huh??? What a load of s***! Pretty poor service.

20. Juni 2023
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hello, thank you for your feedback. The reason your account would have closed down is due to you not verifying it in time. We are sorry about the wait time for our customer care team, it can often get busy and they try to answer as soon as possible. Once again thank you for your feedback, we will pass this on, and have a great day.

Bewertet mit 1 von 5 Sternen

Save your money people

Save your money people, in my opinion after years of experience it's not realistic at all to think you can win

17. Juni 2023
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hello, thanks for taking the time to leave feedback. We provide real winners stories on our website (https://www.thelott.com/real-winners). Have a great day.

Bewertet mit 1 von 5 Sternen

4 numbers & no winnings? What???

I played the Powerball and got 4 numbers this week.
I was super excited to think I'd won a little something. I felt nothing but profound disappointment and frustration as well as confusion when I saw that you get nothing for 4 numbers.
The odds of getting 4 numbers are extraordinarily high, so why aren't you paying out something on this?
Everywhere else in the world does!
Needless to say, I shan't bother buying any more lottery products in Australia again.
It truly is a big scam.
I'm quite convinced that AI technology is used to manipulate draws to ensure very few to no people win on a regular basis so to maximise profits.
All this rubbish about it being regulated is utter nonsense, there's no way it is fully regulated.
Save your money folks, stop giving these crooks your hard earned money.

15. Juni 2023
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hello, Thanks for taking the time to leave feedback. In order to win with 4 numbers you need the Powerball number as well. Please see the link below with the winning combinations for divisions 1- 9. Have a great day.

Bewertet mit 1 von 5 Sternen

Why do I have to attempt 3 or sometimes…

Why do I have to attempt 3 or sometimes 4 times to access nsw lottery site.
This has happened several times.

12. Juni 2023
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Maree,

Sorry to hear about this and thank you for your feedback. We will look into this case for further information regarding your issues with the NSW Lottery site.

Have a great day.

Bewertet mit 1 von 5 Sternen

I tried to get some money back that had…

I tried to get some money back that had been mistakenly deposited into the wrong account. I was told it’s not company policy to allow customers to withdraw balances deposited. They suggested I buy lottery tickets to use up the balance. This company is forcing me to gamble.

And the company responds below by restating the policy rather than addressing the issue. It's a bit like a bank saying 'once you have deposited money with us you can't get it back.'
I've tried making a formal complaint but got no response.

29. Mai 2023
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Andy,

Thank you for your feedback. We are sorry to hear you have had a negative experience. Please follow the link below for further information regarding withdrawing funds.

https://help.thelott.com/hc/en-us/articles/360001831534-Why-can-t-I-withdraw-funds-from-my-account-

Have a great day.

Bewertet mit 1 von 5 Sternen

Hi I just want to up date my email and…

Hi I just want to up date my email and it said axess denied?

13. April 2023
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Magda, Thanks for reaching out! Are you using a VPN? We don't recommend using them when visiting our website as it can confuse your location for being overseas.

You can update your email on your account by logging into our website or calling our team on 131 868. I hope that helps.

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

Already have to use password to log in

Already have to use password to log in. Now a silly puzxle to see if your human.
Will not be using the lott app anymore.

30. März 2023
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Larnze, Thanks for your feedback about the login page. The reason for this extra step is to assist with security on the website and keeping accounts secure. I will pass on this feedback to the team to consider.
Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

UNDER ROBOT CONTROL

Bad enough they have your banking and personal details but now you have to submit to a "are you human" test performed by a Bot before accessing your account.
This bunch of Idiot Control freaks need to wake up and start serving PEOPLE not Demonic Robots.

20. März 2023
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Lenard, Thanks for your feedback about the website. The reason for this extra step is to assist with security on the website and keeping accounts secure. This is of the highest importance to us to protect our customers personal data and information.

I will pass on this feedback to the team to consider.

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

App not working

Did the update, now it just glitches. Got a new hone, downloaded the app. still not working

12. Februar 2023
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Noel, Thanks for taking your time to provide feedback. I've requested more information in order to assist you.
Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

Fix your app

Fix your app, never works, if you are going to give us the option to scan and check our tickes via your app, then at least make sure your app works (all others apps i have work well, just not yours) very annoying

28. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Cannot withdraw my money

Cannot withdraw my money
Have emailed customer support
Have rung and spoken to service still no resolution
Keep getting generic emails back …..
Jist want withdraw my money

14. Dezember 2022
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Grace, Thanks for reaching out! We're sorry to hear you've had issues verifying your account, this is a requirement from the Australian Government but we try to make the process as seamless as possible. Sometimes the process can get held up, but our team can help speed up the process for you. I've requested more information from you so we can help move things along for you so you can have full access to your account.
Kindest,
The Lott

Bewertet mit 5 von 5 Sternen

Fantastic Website

I have been using The lott for my lottery purchases for a long time. I enjoy the lott online as I don't have a lot of money and they allow you to play minimum games. If i go to the shop I'm restricted to the amount of minimum games I can play. Sometimes people just want to feel they have a slightest chance. Their webstore is fantastic and very easy to use. Easy to deposit and withdraw, I'll never go anywhere else.

12. Dezember 2022
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Tammy, Thank you for the positive feedback! It's great to know you have had a positive experience. We hope to see you again soon.
Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

Honest how pathetic this is!

Honest how pathetic this is!
I’m in Australia
Well it’s now been 1 month I’ve sent you my drivers license- no recourse
Yes my voting address is different to my postal address
Pathetic - it’s now you want to talk to me after a review - unbelievable pathetic
And by the way send me a cheque so I can delete this stupid app

3. Dezember 2022
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Vicki, Thanks for reaching out! I've requested more information from you to find out the issue you're experiencing and would love to discuss more how it can be resolved.
Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

Website shortcut is much better than the app

I go to the lott website to play 2 week multis (sometimes same numbers), Sat lotto, mon/wed lotto, Tues oz lotto and Thurs powerball. (4 tickets not ten tickets !!!) 2. It saves my password and 3. It also let's me check results almost inmediately after thendraw and BEFORE the tv draw (which isnt live)
The App cant do any of these ... it's useless, so I've uninstaller it and put a url shortcut on my phone. It works. Repeat .. the app is useless !!!

1. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I check the app on my pc for results

I check the app on my pc for results, but despite living in Queensland, your website only shows NSW/ACT winners. This changed very recently and despite trying to find a Queensland version, doesn't exist. Would be great if we lived in NSW, but I don't.
Such narrow minded creators, who think I give a toss about someone in another state.

9. November 2022
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Vicki, Thanks for reaching out! I've requested more information from you to assist you, would you be able to call our Customer Service Team on 131 868.

You need to be logged on for the website to show you the relevant information for the State you're located in so it may be your account has been incorrectly set up. Alternatively if you're running a VPN, this may also be the cause of the issue.
Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

So now if you re install the app on…

So now if you re install the app on your new phone you are automatically kicked of the site because they no longer accept your debit card they are already using. So can't check my numbers to see if I had a win. Useless.

1. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

THE LOTT WEBSITE AND APP WON'T WORK ON WIFI

UPDATE: I am being assisted with this issue via Messenger. Thank you.

As of yesterday (22 Nov 2022), The Lott app and website will not load properly using my home wifi - but the app works fine using 4G. I note from other reviews that this has been a problem for users in the past.

I also note that The Lott recommends restarting the router, which I have done - but that didn't fix the problem. The Lott site/app is the only site/app I use where this problem is occurring so I assume the issue is with The Lott's site.

22. November 2022
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr