The Little Keepsake Company Bewertungen 

Ordered a personalised memory charm for my mum for Christmas as my dad had recently passed away, when it arrived it was missing off words that I had asked for and also on the open grip clasp that was free when I’d paid extra for the trigger clasp, so they sent out another charm to get here for Christmas which was correct but still also came on the free open grip clasp, not the one I had paid for. I have been emailing about this issue but am now having no response.

Ordered a bracelet from my grandchildren to there mom for her birthday.
It came today and after reading some of the reviews I was a bit concerned,but it’s beautiful and just what I ordered.
Came in good time too .

Order number 818475
I ordered an engraved item off them on the 6th, received the item on the 16th without it being engraved, I've contacted them so many times but they have ignored me,today is the 24th and have still got no response. Customer service is a joke. Do not order from these

Ordered the feather bereavement earrings on the 11th December and received heart godmother earrings on the 14th? Called them but mailbox was full. Emailed and a week later have had no response. Emailed their enquiry and order address and still nothing. This was supposed to be a Christmas present and was ordered in plenty of time. Very disappointed. Would not use again or recommend.

Im just coming back to write another review on this place to warn people not to make the mistake I did and buy from this cheap , scam , awful company . I don’t know how their website is still up and running and how they’re able to still sell .

It’s full of tacky jewellery that snaps the second you pick it up .

Please DO NOT buy from this company

- Dan

Been over a week and half now and still nothing, I’ve emailed and called but the customer service is terrible. STARTING THINK ITS A MASSIVE SCAM!!!!

Please don't order from this company, you will be Disappointed!

SCAM SCAM SCAM! DO NOT ORDER - AVOID AT ALL COSTS!
Ordered a necklace as a gift online, 09/12 - delivery via Royal Mail. Received an email last week saying ‘order complete’ with tracking details/number which I thought was odd as it was an untracked delivery service?
When you check tracking updates the link doesn’t work. If you check tracking on website nothing happens it just refreshes the pages where you put email and order number in. Tried calling, it rings and goes to voicemail and shock, the inbox is full so you can’t leave a message. Tried emailing twice, no response. Tried an online web form twice, no response. Tried their social media, they just divert you to an email and the WhatsApp link on website doesn’t work surprisingly!

I purchased a gift that tarnished extremely quickly, I've attempted to contact the team to discuss/resolve but have had no response. Disappointed.

I ordered three necklaces, two of the three arrived on time. I obviously questioned the whereabouts of the third, only to be ignored, despite numerous chases. They just don’t respond….its like you don’t exist. They take your money and don’t deliver. BEWARE! If you are thinking of buying for a Christmas present, like me you may need to go out and buy something else because these guys don’t care!

Order confirmed, no despatch info and now emails asking me for feedback…. Well here it is… your company is a sham. I will be actioning a section 75. Credit companies should soon find out that the website and company are just ripping people off. Avoid this company!

I ordered a Christmas present for my mum from the company. Had an email where I could track the delivery. It said it had been delivered. I’ve not received my order and have a door camera to prove the time of delivery there was nothing delivered to me. I’ve contact the company several times to ask them where the order is and I’ve not had any replies. I don’t find this acceptable and wouldn’t not recommend anyone to buy anything from here if they actually want to receive the order.

I’ve used before and always loved what I’ve ordered and received. My recent purchase was received within the timeframe and the print looks amazing but the frame is damaged. I’ve tried calling, emailing, messaging on Facebook and instagram and received nothing back. It’s been over a week so it’s not like I’ve not given them time to reply. It was meant to be a gift for a baby shower which was on the 2nd Dec but now it will have to be a Christmas gift (if they get back to me)

Update 06/12-still no one has replied. I’ve sent several emails, tried social media, tried calling and nothing. Worse thing is they have added to their stories on social media and added new posts so they are active. Replying to people’s comments for prices and ignoring me simply asking for a replacement frame as it was damaged. I’ll claim my money back through my bank !!!! Do not use!!!!!

Item out of stock so I was offered a full refund…. Tried many times to get this refund, still waiting, no reply, no emails, no money, still waiting …. Will not be using them again

My handwriting bracelet broke as you can imagine I was devastated as it had my mums handwriting on, mum passed in January. When I contacted the company they were so very kind and offered to replace the bracelet, it was a clasp fastner when I asked for a slider ball fastener it was no trouble for them at all. I returned the broken bracelet on Monday and have just received the new one today ( Friday) This is actually the second time I have had fantastic customer service, prompt reply and fast service from this company, wish other companies were as passionate and helpful to their customers. Thank you so much to everyone at the little keepsake company you are doing an amazing job, I'm sure I will be purchasing from you in the not too distant future.

After finding this company in the search for a fingerprint neckless - but with the challenge of needing it the following day as a leaving gift - I read the online reviews before ordering and wasn't certain I'd have an excellent experience. However, the customer service was amazing - I ordered and emailed afterwards to check it'd arrive on time and got a very quick response to confirm. The following lunchtime the product arrived via signed Royal Mail - engraved and of exceptional quality. A spot on product and service, and very quickly delivered. Thank you.

Thoroughly delighted with the customer service from this company.
I made a mistake, totally my own fault but the order was rectified immediately. So impressed and I would recommend 100%

Thank you so much guys. I placed an order for one of the charms with the handprint on, it is exactly what I wanted. Couldn’t be happier. The charm is brilliant quality, packaged amazingly, the charm came in a little jewellery box which I thought was lovely. It came super fast as well. I ordered the charm, came within 2 or 3 days !! The staff at this company are amazing, I had contacted the customer service team looking for a little advice on the handprint I wanted to use. Customer service team were kind, friendly, polite and more than happy to help me. It is a breath of fresh air to receive kindness from staff especially after somewhat of a diabolical experience at another company.

Great company, great staff and beautiful jewellery. Thank again guys xx

I placed an order on Thursday 15/8/24 of three items for my daughter’s 18th birthday, a pair of earrings from her little sister & two bracelets.
We recently lost my mum, my daughter and her grandma were incredibly close, so this first birthday without her, especially such a big milestone is going to be tough. So I ordered a personalised handwritten bracelet with a charm.
I was nervous about making an error ordering through the website and uploading images of my mum’s handwriting so emailed and then spoke to Gabby at TLKC. She was so compassionate, kind, professional & helpful. She helped me at every step and got the order placed.
I was surprised when it arrived today, just two days later and I couldn’t be happier with the quality of the items and the engraving of my mum’s writing. It’s spot on.
I can’t recommend TLKC highly enough or Thank Gabby enough for her help in such a special gift.
Really pleased with the Jewellery and the service.

Paid for next day delivery didn’t come for 3 days. Clearly states on purchasing next day delivery £10 if done before 3pm. Customer service didn’t apologise, didn’t refund the delivery fee, they stated it’s only on working days however it clearly does not state that on purchasing.