Thehookahclub Bewertungen 71

Fast Replies, Fast Delivery & Great Products

My third order with this company and all I can say is there will be more to come

The customer support agent via WhatsApp deserves huge credit, every time I can’t decide what flavour to go for as the variety is endless, and the agent help me thoroughly and I end up loving the item they suggest

I can’t fault this company at all

Fantastic customer service and the variety of products of available is just mind blowing

Ordered Thursday and received the item Friday

My experience was mixed, which is reflected in my rating. If the company improves its communication and customer service, I would consider updating this review.

On the positive side, the website is well-designed, the product range is excellent, and all tobacco I received appears genuine. They have one of the largest selections of dark leaf tobacco available, which is why I chose them in the first place.

However, there were several issues:
• Prices are on the higher side, although I understand this is partly due to UK tobacco taxes and the premium nature of the products.

• The time between placing an order and dispatch was much longer than expected. While delivery estimates are clearly displayed, there is little information about processing and packing times.

• Stock availability appears inaccurate. Some items were shown as in stock when ordered, only for me to later find out they were unavailable. This is misleading and can result in significant delays.

• Customer service was the biggest disappointment. Delays can happen, but customers should be kept informed. What frustrated me most were promises that were not followed through.

I placed order on 24 May. Part of the order was dispatched on 27 May, which I understood given the bank holiday. After discovering missing items, I contacted customer support and was informed that two products were out of stock. I was told the remaining items would be dispatched shortly.

Unfortunately, after multiple follow-up emails on 3 June and 5 June, I received little communication and further assurances that the order would be shipped “first thing.” It was not until 10 June, after attempting to call and then messaging again, that the remaining items were finally dispatched within a couple of hours.

In total, it took around 2.5 weeks to receive my complete order. It genuinely felt like I was ordering from overseas rather than from a UK retailer.

I work in logistics myself, so I understand that delays happen. The issue was not the delay itself, but the lack of proactive communication and the failure to deliver on promises made to the customer. I was also offered a 10% discount on a future order, which I never received (possibly would have to email them again).

The products were good, but the customer service experience means I would only order again if there were no suitable alternatives and significant improvements were made to customer support.

This is my 27th order with this brand and I can’t help but leave more positive reviews

I know many of my friends and family who have ordered and all of them have had great things to say, they’re the only company in the UK that does Russian, German & American shisha tobacco

Great customer service, great products, fast Shipping

Finally I found good tobacco in UK and placed an order.
Unfortunately not everything what I ordered was in stock, so we just swapped it for a different tobacco.
Had problems with Royal Mail (as usual), but finally it arrived!
“Must have” tobacco in original packaging, other tobacco sealed on bags, and I understand why, simply buying 1 kg and selling 100 grams.
Absolutely great communication and I had additional tobacco as present🤝
Great service sir, keep going👍
I’ll definitely order some more!

I took a big risk and ordered £375 worth of Shisha tobacco on my first order

And can I just say, they exceeded my expectations, customer service is fantastic, the items arrived the next day with no issues

Would recommend to all shisha fanatics

DO NOT BUY!

I brought £65’s worth of flavour and in return I got 4 small packets of berry! I could have brought this from my local store for £3 each. I left emails and trying to call but got no response!

Finally I got a response after 3 week and I explained what had happened and once again no response!!!

Great service,responsible staff,fast communication.

Sent package when arrived wasnt even 1kg and in a plastic bag written on it with flavour, sent it back through evri and they lost my parcel company wouldnt even give me a refund you cannot get hold of them and when googled the address it is not a proper buisness they are selling from there home,.... AVOID AT ALL COST, unfortunatly ive lost out on £50..🤬

Great service, fast delivery, can’t complain whatsoever, let’s not forget the variety of flavours

Would highly recommend to all shisha fanatics

I ordered hookah flavours from this so-called “company” on 02/12/2025, paid for T48 delivery, and expected my order in two days. Instead, Royal Mail sent me a fee notice because the seller didn’t even bother to pay the postage—despite charging me £3.49 for it. That tells you everything you need to know. This outfit operates with the competence of a back-alley stall and the professionalism of a joke. If this is how they run their business, they shouldn’t be running one at all.

Good service
I'm ordered base, and everything is s ok 👌
Very friendly manager ❤️

I know there are negative reviews from customers who received a re-packaged Shisha molasses, but from what I understand these always come in 1kg tubs and seller has to re-package it to smaller amounts. I ordered 1kg of Al Fakher molasses and within 3 days I received just that in its original packaging. Top 🌟.

Great service, quality products, would 100% recommend to all Shisha smokers

Wouldn't buy from again. Item was received without original packaging. Only marking of what it is was someone wrote the flavour and weight in pen on vacuum sealed bag. No indication of brand. At such an expensive price I would expect original packaging.
(Edit)
Emailed company and have been told they only have 3 flavours in smaller original packaging but they can send me pictures of the 1kg tubs they repackage to smaller amounts, hopefully no fillers made they're way in from this process. Won't be dealing with a company that openly admits illegal practices. Stay clear.

They exploit the fact that shisha in the UK is difficult to get hold of due to taxes so they charge you rediculous prices. They do not pay UK taxes on their flavour either yet the prices are still sky high.

I'll give you an example: they sell Al-Fakher which is considered a basic brand for £150-£200 a kg which costs them £20-£30 tops to get from abroad and sneak into the country. The same goes for other brands at higher rip off prices.

The newbies and amateurs buy from them thinking these prices are normal but I've been in the game for 15 years and can confirm this is the meaning of scamming people. If you want to get ripped off by ruthless vultures then be my guest.

Very quick delivery and amazing response times

Great service, experience, and fast delivery. Purchased from here a few times and team always quick to respond and deliver quality goods. Thanks will be purchasing again.