The size I required was sold out on line. I emailed customer support and they answered saying they had located one for me . I also phoned the London store and they were exceptional, the dress is on it... Mehr ansehen
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Das sagen Bewerter
The Fold sells wonderful clothes and I’ve enjoyed wearing so many purchases. But sometimes I’ve had to return things and that’s how I know how good their customer really is! Well done to The Fold!
The Fold clothes are the ones I wear over and over - great fit, materiality, style and longevity. The customer service is above and beyond as well.
I have used The Fold try before you buy several times with success. I also like the fit of the dress I bought However, in February I used the system but needed to return three items and the s... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
Kontaktinformationen
28 Cadogan Place, SW1X 9RX, London, Vereinigtes Königreich
- 0207 336 7599
- info@thefoldlondon.com
- thefoldlondon.com
4.1
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272 Bewertungen
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Das haben sich andere Leute angesehen
Wedding outfit
My son is getting married in August and I was recommended by my sister to have a look at The Fold London for an outfit. I was spoilt for choice in relation to the elegance and style of the pieces available. Throughout the process of finding and purchasing an outfit Shahnaz, from the customer care team, has been excellent in her communication, advice and support. Thank you so much Shahnaz, you are a credit to The Fold, London.
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Dear Bethan,
Thank you so much for your kind review.
We are thrilled that Shahnaz was able to help you for such a special occasion!
Our Customer Care Team are always on hand to help provide any styling advice, as well as our Store Teams where you can book a number of personal styling sessions - from in-person to virtual. All details can be found via the link below:
https://thefoldlondon.com/styling
Thank you again for your review!
Kindest regards,
The Fold Customer Care Team
Amazing clothes
Gorgeous female workwear in striking colours. The customer service is also exceptional both in store and online. Such a refreshing brand!
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Hello there,
Thank you so much for taking the time to write a review - it is greatly appreciated!
We are so glad that we were able to provide you with exceptional customer service across our channels, and that you are a fan of our beautiful workwear pieces.
We look forward to speaking with you again soon.
Kindest regards,
The Fold Customer Care Team
Ease and confidence
Ease and confidence, the experience of buying and wearing your outfits. Especially your workwear range, very much a breath of fresh air. Well made, great quality fabrics and colours, super sustainable. Thank you!
17. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Dear Teresa,
Thank you for your wonderful review.
We are thrilled that our products make you feel so special, and that you love our designs!
We look forward to you shopping with us again soon.
Kindest regards,
The Fold Customer Care Team
It was fantastic experience
It was fantastic, got the wardrobe I wanted with great help! Thank you!
3. März 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Dear Kay,
Thank you so much for your review.
We are so glad that we were able to help you find some amazing pieces!
If you ever require any further assistance, please feel free to reach out to us at info@thefoldlondon.com.
Kindest regards,
The Fold Customer Care Team
Very Professional Assistance
Although I had a return, I received excellent assistance when I called in the late evening London time.
Very professional staff!!
Barry and Lindsey
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Dear Barry & Lindsey,
Thank you so much for your kind words.
We are pleased to hear that our Customer Care Team were able to assist you with your enquiry.
Should you require any assistance in finding your perfect style/fit, we are also available to help provide you with any guidance via telephone (US: +1-800-401-8306 / UK: +44(0)20 7336 7599) or email (info@thefoldlondon.com).
We also offer virtual styling appointments with our in-store stylists to help you find the perfect pieces. All information available below:
https://thefoldlondon.com/styling
We hope that you shop with us again soon!
Kindest regards,
The Fold Customer Care Team
I was looking for stylish outfits for my son’s wedding
I was looking for stylish outfits for my son’s wedding but I didn’t want the traditional Mother of the Groom look. The Fold seemed to have lots of possibilities. I booked a 2 hour consultation. Amy had selected a range of styles for me to try before I arrived. She then helped me get the right styles, sizes and colours. I’ve come away with 3 outfits which are perfect for the different celebrations coming up. Thank you very much!
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Dear Alison,
Thank you for your kind review.
We are so glad to hear that you had wonderful personal shopping appointment with our stylist Amy, and that you were able to come away with multiple outfits!
We offer a range of a range of styling appointments from in-store to virtual, with all details available below:
https://thefoldlondon.com/styling
We hope to see you in store for another appointment soon.
Kindest regards,
The Fold Customer Care Team
Ordering online from The Fold
I recently ordered an item from The Fold’s website. While the quality of the product was fine, I found it difficult to style and therefore decided to return it.
As The Fold accepts in-store returns, I chose to return the item to one of their London shops. Upon returning it, a staff member informed me that I would receive a return confirmation email within 30 minutes. However, I did not and I subsequently contacted the company via WhatsApp and finally received the confirmation email the following Monday.
I was advised that the refund would be processed within 5 to 7 working days. I found this timeline surprising, as other retailers that accept in-store returns—such as John Lewis, Selfridges, and LK Bennett—typically issue refunds on the same day.
It has now been 7 working days, and the refund has yet to appear in my account. I contacted American Express, who confirmed that they have not received any transaction from The Fold.
Given that international transactions involving brokerage banks are often processed within 1 to 2 working days, it is difficult to understand why a domestic return would require over a week to process.
One of the main advantages of online shopping is the convenience and efficiency it provides. Unfortunately, this experience has been unnecessarily stressful and time-consuming.
While The Fold may offer quality products, based on my recent experience, I would not recommend shopping with them online.
Update:
I received an email from Helena on the Customer Care Team, and she has processed a full refund, including the shipping cost (22/05/2025).
I was also able to confirm that the refunded amount has been credited to my credit card account today (23/05/2025).
Thank you for the efficient customer service.
10. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Hello there,
Thank you for your review.
We are ever so sorry for the delay in receiving your refund. After further investigation, it appears that due to a clerical issue your refund was not processed correctly on our side. We are truly very sorry about this. We can confirm that this has now been rectified, and we have also refunded your original shipping fees too as an apology for your experience.
In regards to our refund processing times, we can confirm that once a refund has been pushed on our side we give the guide of 5-7 business days as some banks take longer to process the funds than others. We usually find that refunds land back to the customer within a few days, but we provide this guideline to ensure that we are not over-promising to our customers. Nonetheless, we definitely fell short on this occasion, and again we apologise profusely for this.
We have certainly taken your feedback and experience on board as we want our customers to feel confident and happy shopping with us. We truly appreciate your custom, and we hope that we can re-instill your faith in shopping with us again soon.
We can see that our Customer Care Manager has also reached out to you directly. Please feel free to get back in contact with them if you have any further questions.
Kindest regards,
The Fold Customer Care Team
I have purchased several of the new…
I have purchased several of the new designs by Caroline Issa in the clever crepe material: two waistcoats, two wide leg pants, Caselle Jacket and pencil skirt. The material is luxurious, falls beautifully. I am 5'4", 117 pounds and the wide leg pants look amazing on me. The design of the waistcoat is unique and looks fabulous on. The jacket and skirt are stunning. I feel great when I wear these outfits. The quality, feel of the material and the unique designs are a cut above most designers. I consider it an investment. AND the material is washable! The Customer Service is excellent. I live in California and whatever issues have come up over the last 10 years that I have been purchasing from Fold have always been handled. Thank you Fold!!
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Dear Kate,
Thank you so much for your amazing review of our products and customer service - it is greatly appreciated!
We are over the moon to hear that our Clever Crepe range is a firm favourite of yours. And yes, it is machine washable, which makes it the perfect collection for both timeless and effortless wear!
We look forward to you shopping with us again soon.
Kindest regards,
The Fold Customer Care Team
Very effective and productive styling session
Staff had prepared for my visit by stocking fitting room with items. They were thorough and professional and gave me honest feedback about the fit and suitability of the items as I tried them on. I left with several pieces that suit me well and that I know I'll keep for a long time.
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Hello there,
Thank you so much for your review.
We are so glad that you were able to make the most of our personal styling appointments in store, and that you came away with several amazing pieces!
As well as offering in person appointments, we also provide virtual styling appointments if you are ever unable to get to store. All information can be found below on our appointment offerings:
https://thefoldlondon.com/styling
We really hope that you enjoy your pieces, and that we see you again in Store soon.
Kindest regards,
The Fold Customer Care Team
Quality clothes and quality service
I love this brand. High quality and beautifully made. Their Customer Care team are also amazing - so friendly and efficient and dealt with my query really well and very quickly.
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Dear Jo,
Thank you so much for your review, and kind words about our brand.
We are so happy to hear that our Customer Care Team was able to help you with your enquiry.
As ever, please feel free to reach out to us at info@thefoldlondon.com if you require any further assistance.
Kindest regards,
The Fold Customer Care Team
I purchased the Alserio stretch terrible customer service
I purchased the Alserio stretch knit dress on 26th April. It arrived 1st May. Tried it on but decided to return. Went via The Fold returns proceed , booked Royal Mail to pick up on 2nd May. I have emailed athe fold 3 times asking for updates but only get an automated response. Very concerned as I would like my £335 refund please. For a high end women’s clothes company I am finding their customer service terrible.
Happy to report The Fold contacted me and all resolved. They are also reviewing their returns process
2. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Dear Susan,
Thank you for your review.
We have had a look at the chain of correspondence, and we can see that the first email received from you was on Friday 9th May, to which our colleague replied to on the same day confirming that your refund was being processed. Apologies if this response was not received - it may have landed in your spam/junk folder.
We can then see that you emailed us again on Monday 12th May & Tuesday 13th May, to which we replied to on the 14th providing your proof of refund receipt.
We are sorry if our initial response was not received. We always aim to get back to our customers as soon as we can, and we are closed over the weekends.
We can see that our Customer Care Manager has reached out to you directly - and please do let us know if you require any further assistance.
Kindest regards,
The Fold Customer Care Team
Exceptional service
I was contacted by email and then by phone when the dress I wanted came available after it had been out of stock. Shahnaz gave me advice about sizing and styling the dress. She made sure it was sent with next day delivery. I have also visited the beautiful shop in Central London and received a warm welcome and help from the staff there. A really lovely experience and absolutely beautiful clothes.
7. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Dear Catherine,
Thank you so much for your wonderful review.
We are so glad that Shahnaz was able to source your item for you via our Customer Care Waitlist. For any item that is out of stock, our customers are always welcome to contact us at Customer Care and we will add you to our internal waitlist and notify you if an item comes back into circulation.
We are also so pleased that you had a lovely experience in Store, and have enjoyed our beautiful clothes!
As ever, please feel free to reach out to us at info@thefoldlondon.com should you require any further assistance.
Kindest regards,
The Fold Customer Care Team
I had booked a personal styling…
I had booked a personal styling assistant for 30 minutes. I had such kind and personal attention it made this shopping experience a great pleasure. I was given the chance to try on many of the beautiful dresses until we found THE ONE! I can strongly recommend The Fold based on my experience. Thanks Millie!
6. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Hello there,
Thank you so much for your kind review.
We are so glad to hear that you enjoyed your personal styling appointment with our stylist Millie, and that you were able to walk away with the perfect dress!
We look forward to having you in store again soon.
Kindest regards,
The Fold Customer Care Team
Epic Service
The Fold are amazing! I had been let down by the main department stores and was in a right pickle. From the moment I walked in the store the service was outstanding. Their advice and help was incredible. I needed a tiny repair on the dress and it was done in 2 hours. I cannot thank The Fold enough and would give them a 100 stars if I could.
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Hello there,
Thank you for your lovely review!
We are so glad that our Store Team were able to help you, and that you were able to make the most of our alterations/repair services.
We look forward to assisting you again soon.
Kindest regards,
The Fold Customer Care Team
great experience
excellent experience - Beatrix had lots of patience, good ideas and I really welcomed firm feedback kindly made on what did not suit me - exceptionally valuable
3. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Dear Margaret,
Thank you for your review - we are so glad to hear that you had a great experience in our London Boutique with our stylist Beatrix!
We also offer a number of in-store and virtual styling appointments which we would certainly recommend for any future shopping considerations. All information can be found at the link below:
https://thefoldlondon.com/styling
We hope to see you in our Stores again very soon!
Kindest regards,
The Fold Customer Care Team
Excellent quality
Excellent quality, only matched by the incredible service of the staff 🙂
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Dear Flor,
Thank you so much for your kind review!
We are always here to help, and we look forward to you shopping with us again soon.
Kindest regards,
The Fold Customer Care Team
Thank you very much
Thank you very much
I just received my order and everything EVERYTHING sat as it was made for me! Every item i true to size, amazing cut, right shoulders, right jacket length and top length. This is my first time ordering from you and i am beyond impressed with everything. Definitely you are my new favourite brand. Thank you very much and have a lovely day. You just made my weekend
26. April 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Hello there,
Thank you so much for your wonderful review - it is greatly appreciated!
We are so happy to hear that you found yourself some great pieces.
If you ever require any assistance with styling, cut and fit, then please feel free to reach out to us at info@thefoldlondon.com as we would always be happy to help. We also offer in-store and virtual shopping experiences which are also a fantastic offering. Please see link below should you wish to explore this option further: https://thefoldlondon.com/styling
We look forward to you shopping with us again soon!
Kindest regards,
The Fold Customer Care Team
Feminine Edge, excellent customer service
I had received a brochure in the States about The Fold, and so decided to check it out on my next visit to London. I was so grateful to my Fold stylist Aryn, with who had some amazing ideas for how to style the pieces and what would fit together. I absolutely fell in LOVE with the Fold brand - the quality is impeccable. A lot of the major higher end brands now will have viscose or other breathable natural based fabrics on the outside, but then the base layer of the blazer or dress is polyester (I'm looking at you, Veronica Beard). For a similar price point, The Fold has impeccable quality fabrics - natural base layers as well - and the tailoring is perfect. I love that it's a brand for professional woman, since I fit that mold, as a woman who owns 3 businesses, but I also love that it's got a different aesthetic and style than any other professional wear I've seen - the emphasis on comfort, a feminine look that is not overstuffed, very elegant but also with some edge. And she's venturing out into occasion dressing, and I love what she's doing. Thank you so much Aryn for explaining the history of the brand, and helping me discover so many pieces that fit my body and style. I loved your vibe, it was like going out with a girlfriend to try on clothes - you were honest (which is rare in boutiques), but at the same time trying to understand my style and cater to it. My new favorite brand!
28. März 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Dear Maya,
Thank you so much for your amazing review!
We are over the moon that you enjoyed your shopping experience in our London Boutique, and that you were able to work with our wonderful stylist Aryn to find yourself some fabulous pieces.
We also offer virtual shopping experiences should you wish to work further with any of our stylists upon your return to the States. All information on this can be found below: https://thefoldlondon.com/styling
We look forward to you shopping with us again soon!
Kindest regards,
The Fold Customer Care Team
I purchased the Tierney georgette…
I purchased the Tierney georgette blouse costing £195 in February, worn it at least 4 or 5 times. Bought this blouse as believed I was buying a quality item but unfortunately the material is of such a poor quality, frayed buttons, material marked and a flaw on the front. I reported it hoping for an exchange or some sort of compensation on my next purchase. However no such luck - disappointing. Not sure if I will remain a customer.
26. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Dear Stephanie,
Thank you for your review.
We are sorry to hear this. We can see that our Customer Care Manager has reached out to you directly with a resolution.
Of course, if you have any further questions or require any further assistance then please feel free to get back in contact.
Kindest regards,
The Fold Customer Care Team
Absolutely no customer care!
I ordered a pair of bridal shoes for my daughter for her wedding in May at £350! When the arrived there was a mark on the right shoe. We returned the shoes, and after several emails to customer service (I use that word lightly!) and 3 weeks later, I still have not received my refund. My daughter loved the shoes so I ordered a new pair so have currently spent £700 on shoes and I think is unacceptable that it is taking over 3 weeks to receive a refund for faulty items. Perhaps Polly McMaster should look a little closer as to how her business is actually run. All very well offering luxury items but where is the customer care for your buyers?? Not good enough.
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von The Fold London
Dear Lise,
Thank you for your review.
We can see from our records that your return was received back to our warehouse on 17th April, and your refund for this was then processed on 23rd April - the slight delay here being due to the extended Easter weekend. As per our Terms & Conditions, once a return is received, it can take up to 7-10 business days for your refund to be processed.
In regards to your damaged item, we are of course ever so sorry to hear this. This definitely does not meet our high delivery standards, so we have been sure to raise this with our third party warehouse provider to investigate. As an apology for this, we have refunded both shipping fees on your original order and on your new order as we understand that we fell short on this occasion and that these we purchased for a very special day.
Again, we truly do apologise for your experience, and we hope that your daughter has a beautiful day.
Of course, if you require any further assistance then please do let us know.
Kindest regards,
The Fold Customer Care Team
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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