Everything comes in one box which is exciting! I didn't need to measure out the ingredients which is another plus. Unfortunately the sea salt came in a plastic box was broken and the salt scattered ev... Mehr ansehen
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Das sagen Bewerter
This is such a fabulous company. The recipes are so delicious and easy to do. Everything you need is neatly secure in ice packed boxes. I actually get excited opening it up!
Unternehmen hat geantwortet
Fantastic meal & relatively straight forward to prepare. Could perhaps keep the cost down a little if meals were for 2 people rather than 2-3 (ours lasted for 2 big meals) & also not supply some of... Mehr ansehen
Delicious food. There was quite a bit to do with the Malaysian Night Market Experience but I rewally enjoyed making it. Friends and I enjoyed eating it too! It would have been even better if I had... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We are a small team of foodies from around the globe who are committed to delivering joyful and fun cooking experiences. We fuel your love for cooking and allow you to recreate iconic world food menus from home with menus curated by chefs who are passionate about their unique heritage. Discover authentic recipes from global cuisines and we’ll deliver all the premium ingredients to your door, beautifully presented in eco-friendly packaging - no subscription needed.
Cookaway
Vom Unternehmen geschrieben
- World Food Recipe Kits for Curious Cooks
- Travel the globe without leaving your kitchen with world food recipe kits created by award-winning chefs and delivered to your door. Founded by passionate foodies Nidhi and Sahil with a star-studded array of award-winning chefs, Cookaway shares the experience of cooking and eating great recipes from around the world. With menus including Japanese, Malaysian, Greek, Spanish, Pakistani, Indian and the best of the British Isles, they believe in the value of great ingredients and the power of cooking to bring people together.
- Cookaway when you want to...
- With no subscription to tie you down, you can enjoy a Cookaway whenever you are feeling the love for cooking and when you want to treat yourself or loved ones, discover world food, elevate at-home dining or be adventurous in the kitchen.
- How it works?
- • Choose from 55+ menus from 8 world cuisines • Premium ingredients and instructions delivered to your door • Cook, eat and enjoy!
No subscription, no commitment
We won't tie you in.
Cookaway is not a subscription service; you can order as often or as infrequently as you like. Obviously we hope you’ll want to re-order regularly, but there is absolutely no commitment.
Kontaktinformationen
Unit 104, Rainbow Industrial Park, 2 Station Approach,, SW20 0FT, London , Vereinigtes Königreich
- 0333 016 5664
- hello@thecookaway.com
- thecookaway.com
4.4
Hervorragend
1810 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Poor customer service - refusing to refund accidental purchase
I tried to order the new parent Cook gift card from the company Cook, using the search term 'cook voucher' so I could have a few freezer meals after having a baby. I accidentally landed on CookAaway via a sponsored Google advert by mistake. I proceed to order a £75 voucher (newborn exhaustion 🫠) and literally just as I pressed pay realised I wasn't on the right website. I immediately (moments after purchase) emailed the company to explain I had ordered the voucher by mistake and could I have a refund but they came back the following day to say they could not process a refund as gift cards are non refundable and 'thanks for understanding'. We have had back and forth since and whilst ultimately I did buy the voucher, I did not mean too (I could cry at the idea of meal prepping a recipe box after giving birth), I do not want it and I immediately tried to rectify the error to be met with a really unhelpful service. I am now down £75 which is a significant cost for me. I feel most decent companies would have just have deactivated the voucher and refunded the money with no harm done. I have never left a poor review for any company before and the fact I am bothering to do one really does reflect how poor I think this is!
Edit to update based on response:
Just to reiterate again, I messaged you about 4 seconds after I made the mistaken purchase to ask for my money back. You absolutely are covered by your Ts&Cs for your gift card - it is non refundable...I didn't mean to buy it...I bought it via an advert which made me think I was purchasing from another brand and immediately tried to get my money back. I believe most decent brands would have tried to help in this situation regardless of Ts&Cs to be honest as a gesture of goodwill. I really don't see how just helping me rectify the issue would have been anything other than the decent thing to do.
I am entitled to try and get my money back. Your language around suggesting I am 'unfair to a family business/small brand
' by stating I want to seek input about whether I can get a refund based on the evidence I provided to show the purchase was a mistake and was influenced by a pay per click advert is really odd and defensive. You have been very clear you don't think there is an issue here so it should be absolutely no bother to you if I seek advise to see if I could get my money back...which I am sure you are right you are covered by your Ts&Cs so I probably won't be able too. I am also entitled to leave a review based on my experience with your company.
I won't be using or regifting the voucher, thank you. Enjoy my £75 - thanks for all your help
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Cookaway
Hi Sarah,
As explained on email (+ shared screenshots), our terms are clearly stated on our website even before you make a purchase, both on our gift voucher page and on the gift voucher section on our gifting page. Also in our terms, under the discount codes and gift cards section, we clearly highlight that any issued gift cards cannot be exchanged or refunded.
You continue to insist that we are bidding on Cook's brand terms despite us confirming that we do not bid on the brand terms of any other brand except our own. In fact several brands in our industry bid on our brand terms which is a perfectly legitimate activity. The sponsored ad you would've clicked on is automatically shown by Google on searches that are relevant in the category – we don’t control or influence this in any way.
There is no misleading behaviour on our part or any attempt to redirect traffic searching for other brands to our site. We’ve made full upfront disclosure that our gift cards are non-refundable and have complied with the law and common practices for gift cards. Even John Lewis clearly states that issued gift cards cannot be refunded so we feel its unfair to target a small brand with threats of reporting us to the Advertising Standards Agency and Google and leaving a 1 star review when we've been completely transparent and open with you.
Our gift cards are valid for 12 months and we hope you can you use this to gift some delicious meals to friends and family if you're unable to use it yourself. You will see from our (over 1,500) five-star reviews, how much our customers love and enjoy our immersive world food offering guaranteed to transport you around the world from your kitchen!
Best wishes
Team Cookaway
Delicious Greek Souvlaki at home!
Delicious Greek Souvlaki at home!
I absolutely loved the Souvlaki kit from Cookaway! The ingredients were super fresh, and the flavours transported me straight to Greece. The recipe was easy to follow, and the whole experience felt like a mini getaway at home. A fun and delicious way to try something new – highly recommend!
26. September 2025
Bewertung ohne vorherige Einladung
Excellent dining experience
Food was delivered and packed with care ensuring all the goods were kept cool and fresh. Excellent quality. Everything included that we needed for our meal. Delicious recipe and enjoyed enormously. Will definitely be ordering again sometime, for ourselves and as gifts. Thank you for an excellent dining experience.
26. September 2025
Antwort von Cookaway
Thanks Joyce for your feedback and so glad you enjoyed our Greek Chicken Souvlaki and we can't wait to see what you cook next!
Really lovely food
Really lovely food, clear instructions. Good flavours.
Main issue was my chicken went off after 2 days - probably needed cooked straight away. Easily replaced.
7. September 2025
Bewertung ohne vorherige Einladung
Antwort von Cookaway
Hi there, thank you for taking the time to leave us a review. You’re absolutely right - our food is best cooked and enjoyed within 48 hours of receiving your box. For future orders, please don’t hesitate to reach out to our friendly customer service team with any questions about shelf life or anything else -we’re always happy to help!
Regards,
Giedre (Customer Services Executive)
The whole experience was fantastic
The whole experience was fantastic! From the way the food was packaged, to listening to the personalised playlist, to how easy the instructions were to follow. Me and my boyfriend cooked this together as a date night and it was so much fun!
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von Cookaway
Dear Amy, we’re over the moon to hear that we delivered on all fronts and that your date night turned into such a fun experience!
We can’t wait to take you and your boyfriend on another culinary journey with our world food recipe kits!
Kindly,
Giedre (Customer Services Executive)
I have had nothing to do with Cookaway so why bother me!
I have had nothing to do with Cookaway. Apparently, an IT glitch now has me as a customer. I have asked to be taken off emails etc but I'm still getting them.
16. September 2025
Antwort von Cookaway
Hi Alun,
Sorry for the inconvenience and any confusion caused.
As explained to you, you have an account with us as you placed an order in 2022. The technical glitch was a change in the status of previously placed orders triggering a dispatch email.
Your account has now been deleted and your email removed from our database so you shouldn't receive any more emails from us.
Warm wishes,
Giedre (Customer Services Executive)
can’t fault it
Can’t fault this brand for their attention to detail - it’s such a lovely experience and the food is delicious
20. September 2025
Bewertung ohne vorherige Einladung
Antwort von Cookaway
Thank you so much for taking the time to share your wonderful review, Amy Laura-Anne. Your kind words mean the world to us, and we can’t wait to bring you more delightful experiences very soon!
Regards,
Giedre (Customer Services Executive)
Excellent chicken souvlaki easy to…
Excellent chicken souvlaki easy to follow instructions and all the family loved the meal
13. September 2025
Antwort von Cookaway
Thank you for cooking the world with us and sharing your lovely review, Hannah! We're thrilled to hear such positive feedback from you as a first-time customer and can’t wait to bring you more delicious and memorable moments in the future!
Warm wishes,
Giedre (Customer Services Executive)
Ordered box to come on the Saturday
Ordered box to come on the Saturday. It’s now the following Wednesday and i still don’t have it. Shocking courier service
19. September 2025
Antwort von Cookaway
Thank you for your feedback, Nick. We’re very sorry to hear about the issue. Our customer service team has been in touch with updates regarding your delivery.
Please accept our sincere apologies for the inconvenience this has caused. We have provided a resolution, and we want to assure you that incidents like this are very rare. Our courier partner is actively investigating the matter to ensure it doesn’t happen again.
Best wishes,
Giedre (Customer Services Executive)
Authentic taste
We loved the authentic taste of one of our all time favourites, chicken souvlaki. My daughter and I had fun making it while listening to the playlist. The portions were very generous, the ingredients were so fresh and the instructions were clear. As a result we were able to prepare and serve a fantastic Greek dinner that tasted just like it does on a Greek holiday.
This is my second Cookaway box and they have both been fabulous. I will definitely buy again and will thoroughly recommend.
19. September 2025
Antwort von Cookaway
Thank you for coming back, Jaycee, and for embarking on your second cooking adventure with us! We’re over the moon to read your fantastic review and can’t wait to bring you even more delicious experiences soon!
Warm regards,
Giedre (Customer Services Executive)
Great birthday dinner
Wonderful meal and easy to prepare. The salad was absolutely delicious.
18. September 2025
Antwort von Cookaway
Hi Rosalin, we’re thrilled to hear you enjoyed our delicious Aubergine Kritharoto menu, and we can’t wait for you to discover many more cuisines we have to offer!
Regards,
Giedre (Customer Services Executive)
We had the Indian BBQ box which was…
We had the Indian BBQ box which was fantastic. Easy order; easy delivery, great produce, extensive instructions. A really nice treat
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von Cookaway
Thank you for taking your taste buds on a journey with Cookaway, Sam! We’re thrilled your first experience was such an amazing one and truly appreciate your kind words and recommendations.
There are so many more cuisines to explore, and we can’t wait to delight you again soon!
Warm wishes,
Giedre (Customer Services Executive)
Being resent emails about orders from…
Being resent emails about orders from last year??
All very confusing
16. September 2025
Antwort von Cookaway
Hi Louise,
We’re sorry for the inconvenience and any confusion caused.
This is due to a technical glitch that caused a change in the status of previously placed orders triggering an email.
If you haven’t placed an order recently, please be rest assured there is no delivery scheduled and no money has been taken from your account.
Our customer services team will check in tomorrow in case you have any questions.
Best wishes
Everything went perfect with this
The entire process was so amazing. Ordered Spanish chicken paella, I loved how they had the entire checklist with even a small ingredient like salt and turmeric also provided.
This made it very easy to follow all the recipe cards without any stress. The delivery was also timely and everything including the chicken and vegetables were fresh.
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von Cookaway
Thank you for your wonderful review, Urvashi! We’re delighted to hear you enjoyed your first Cookaway experience and our best-selling Chicken Paella menu. Your support means the world to us, and we can’t wait to bring you another delicious experience soon!
Warm regards,
Giedre (Customer Services Executive)
Antwort von Cookaway
Thank you for embarking on your culinary adventure together with our Japanese Pork Meatballs menu, Steve! We’re delighted to hear you enjoyed the immersive experience, and we can’t wait to bring you more delicious memories soon!
Regards,
Giedre (Customer Services Executive)
Absolutely stunning experience
Absolutely stunning experience. All food was delivered chilled and on the arrival day I requested. We made the beef wellington with all the trimmings and it was simply delicious. 5* quality food, all fresh, step by step instructions. Would be a great gift for someone to.
14. September 2025
Bewertung ohne vorherige Einladung
Antwort von Cookaway
Hi Charlotte,
Thank you for taking your taste buds on a journey with Cookaway! We’re thrilled your first experience was such an amazing one and truly appreciate your kind words and recommendations.
There are so many more cuisines to explore, and we can’t wait to delight you again soon!
Regards,
Giedre (Customer Services Executive)
What a fab evening we had
From the moment the recipe box arrived at our door we enjoyed the whole experience. Easy to follow recipe cards and the food was delicious. What a fab evening we had.
6. September 2025
Bewertung ohne vorherige Einladung
Antwort von Cookaway
Thank you for taking the time to leave us a review, Liz. It’s music to our ears to hear that our Vegan Indian Street Food & Chai Experience was flawless and created such a memorable experience for you.
Can’t wait to delight you again soon!
Warmly,
Giedre (Customer Services Executive)
Delicious Culinary Experience!
Absolutely delicious Spanish tapas and such fun to put together with all the ingredients provided and detailed instructions. (We were again hugely impressed by the quality of the prawns supplied.) In fact, it was such a success that my husband ordered the Spanish Tapas again to celebrate my 70th birthday yesterday! Thank you, Cookaway, for another delicious culinary adventure!
21. August 2025
Antwort von Cookaway
What a wonderful review, Maggie! Thank you for coming back to Cookaway, embracing new flavours, and taking a culinary trip to Spain with our best-selling Spanish Tapas menu. We’re delighted to hear you enjoyed the experience so much that your husband placed another order right away - it truly means the world to us!
Cheers to more delicious culinary moments together!
Regards,
Giedre (Customer Services Executive)
Really nice meal and it was a lovely...BUT
Really nice meal and it was a lovely eat in date night for me and my wife....although it did take 2 hours to cook and we even had to make our own bread! 5/5 for the food...1/5 for the faff. Perhaps some of the elements could be pre-made to reduce the overall cooking time.
26. August 2025
Antwort von Cookaway
Hi Henry, thank you for your review. We’re delighted you enjoyed our Greek best-seller, Chicken Souvlaki! At Cookaway, cooking from scratch is at the heart of what we do - it’s about spending time wisely and connecting with loved ones over delicious food.
Since this was your first menu with us, we’d love for you to continue your Cookaway journey, discover even more cuisines and find joy in getting messy in your kitchen!
Kindly,
Giedre (Customer Services Executive)
Good instructions and all necessary…
Good instructions and all necessary ingredients well labelled
29. August 2025
Antwort von Cookaway
It’s great to hear you had such a wonderful first Cookaway experience, Edmund! Thank you for taking the time to share your review. We’re excited for you to explore even more of our cuisines - as we can see you’ve already taken a trip to Greece with our Chicken Souvlaki menu!
Warm wishes,
Giedre (Customer Services Executive)
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