I have an ongoing order with cheeky panda which is fab toilet tissue, kitchen rolls and paper tissues. This time our delivery went awry but as soon as I let them know they reordered for us and I’m ple... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Now using Cheeky Panda kitchen roll, tissues plus the unbleached toilet rolls. All made from bamboo (quick growing grass), rather than trees. All just as effective, soft, absorbent etc as the top bran... Mehr ansehen
Unternehmen hat geantwortet
We have ordered numerous times from Cheeky Panda and have never been disappointed by the products or the service. We have also sometimes paused our subscription and the service automatically restarted... Mehr ansehen
Unternehmen hat geantwortet
I would like to give a better review as I consider myself a loyal customer, but I have two issues.... Firstly as a disabled person with eyesight issues, I find it frustrating having to email as there... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Bäderstudio
- auch in
- Babyausstattungsgeschäft
- Drogeriemarkt
- Haushaltswarengeschäft
- Kosmetikproduktanbieter
Vom Unternehmen geschrieben
We’re on a mission to shake up sustainability, one planet-friendly swap at a time. From your bathroom to your beauty routine, we make eco choices easy, obvious, and a little bit cheeky. 100% bamboo, 0% greenwashing. Just guilt-free goodness for people who care.
Kontaktinformationen
Lower Thames Street 10, EC3R 6AF, London, Vereinigtes Königreich
- customer.services@cheekypanda.com
- thecheekypanda.co.uk
4.6
Hervorragend
716 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 44 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Das haben sich andere Leute angesehen
Super product and excellent customer service
I can recommend this company. As well as an excellent product, they also offer excellent customer service , as I recently discovered. Once made aware of the issue, I was contacted very quickly and everything was sorted . Well done to the team.
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hi Pat,
Thank you so much for your kind words and recommendation!
We’re so glad to hear you love the product and had a great experience with our customer service team, it means the world to us. We're always here to help, and it's wonderful to know we could get things sorted quickly for you.
Big panda hugs from the whole team!
Warmest regards,
Fab company
Fab company and products with a great ethos. Cannot fault their customer service either. Highly recommend 💚💚
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hi Natalie,
Thank you so much for your kind words.
We’re so glad to hear you love the product and had a great experience with our customer service team, it means the world to us. We're always here to help, and it's wonderful to know we could get things sorted for you.
Big panda hugs!
Kind regards,
Dorota
Great products & customer service
Great products with flexible deliveries. Excellent customer service when you do need to contact them. I'm a subscriber, regularly purchasing toilet rolls, tissues and kitchen roll. I recently had issues with the courier, Evri, and my toilet roll subscription was delayed & eventually lost/returned (it's unclear from Evri which). I messaged Cheeky Panda and the lovely Dorota dealt with the problem. First she sent a replacement but, as that was also sent with Evri, it suffered the same fate. I later learnt Evri currently have no agent in my area and so aren't delivering any parcels from any supplier in our postcode area. Dorota was straight on the case again and sent me a second replacement as a priority shipment with another courier which arrived exactly when she said it would. Super service from Dorota and Cheeky Panda, exactly what is needed on the very rare occasion you have a problem and need to contact them! And the products are great!
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hi Emma,
Thank you so much for your kind and detailed review!
We’re thrilled to hear you’re loving the products and finding our deliveries flexible.
I am glad I was able to turn things around for you. Thank you for your kind words.
I am sorry to hear about the hiccups with Evri, but we’re pleased we could get a solution sorted quickly with an alternative courier. Your patience and understanding made all the difference!
Thanks again for being a valued subscriber and part of the Cheeky Panda family.
Kind regards
Dorota
Superb quality products
Superb quality products. The website is easy to use and the dispatch is always prompt. Very pleased with their service.
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hi Ana,
Thank you so much for your lovely feedback! We're thrilled to hear you're enjoying our products and that our service has made a great impression.
It means a lot to us to know that the website, quality, and dispatch are all hitting the mark. We’ll be sure to share your kind words with the team—they’ll be chuffed!
Thanks again for choosing Cheeky Panda
ILLEGAL PRACTICES - REFUSED REFUND IN SPITE OF LAW
We ordered from Cheeky Panda expecting ethical, eco-friendly products – but were shocked to receive two large cardboard boxes that reeked of a strong chemical smell.
This odour leached into the bamboo tissue products themselves and caused one of us an allergic reaction when we opened them.
I personally did not have such a reaction, but can testify to the stench.
We contacted the company immediately, explaining the issue and requesting a return – the items were unused and packaged – but they outright refused, claiming they don't offer refunds.
This contradicts UK consumer law (Consumer Contracts Regulations), which gives customers the right to return unused goods bought online within 14 days.
We've now raised a chargeback through the bank.
Very disappointed with both the product and the lack of accountability.
As I live quite near their office, I am tempted to pay them a visit so they can smell it for themselves.
Absolutely would not recommend!
26. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hi Paul,
I’m truly sorry to hear about the issues you’ve experienced with your recent order, and I completely understand how disappointing and frustrating this must be, especially considering your expectations when choosing Cheeky Panda.
We’d really like to look into this further and help resolve it for you. Could you please provide your order number and get in touch with our customer service team at customer.services@cheekypanda.com? This will allow us to review your case properly and explore how we can make things right.
We take all feedback seriously and want to assure you that your concerns are being heard. Once we have more details, we’ll do our best to assist you promptly.
Warm regards,
Absolutely love the products and…
Absolutely love the products and support the ethos but wish things could be a bit cheaper.
17. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hi Mrs Donaldson,
Thank you so much for your kind words and for supporting both our products and our ethos—it truly means the world to us.
We totally understand your thoughts on pricing. As a brand committed to sustainability and ethical production, we work hard to keep our products affordable while ensuring they’re made to the highest environmental and ethical standards. That said, we’re always looking for ways to offer even more value, whether through subscriptions, bundles, or our Panda Points rewards.
Thanks again for being part of the Cheeky Panda community—we’re so glad to have you with us!
Excellent
I’ve been ordering from here for a good few years and can say hand on heart, their toilet paper/kitchen roll is the best I’ve had. I’ve also recently purchased their new period pads and panty liners and honestly you couldn’t tell the difference, but the planet can. I’m super happy with every order and am pleased that small changes like this, have a big impact on the planet. I don’t even mind buying in bulk as it means I don’t have to go and buy it all the time. Couldn’t recommended the little panda enough!
14. Mai 2025
Bewertung ohne vorherige Einladung
I can not recommend cheeky panda…
I can not recommend cheeky panda enough!
The products are great quality, not once in the 3-4 years I’ve been using them had I had any change in what I have received.
Customer service (Dorota) has been amazing in helping to solve an issue that arose, not fault of cheeky panda, but assisted in such a wonderful way!
Thank you so much for consistency and solid support!
23. Mai 2025
Bewertung ohne vorherige Einladung
All round excellent
Excellent quality loo paper prefer to all other brands and also really like the minimal packaging used in delivery. Replies to queries also incredibly swift and helpful. Been using several years now.
18. Mai 2025
Bewertung ohne vorherige Einladung
Lovely product
Lovely product, great sustainability. Wish they wouldn't use Evri for delivery - always late and undependable in the Highlands.
31. März 2025
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hi Piers,
Thanks so much for your kind words about our products and sustainability!
We’re sorry to hear about the delivery issues with Evri. At the moment, they’re our only courier, but we’re working on adding more options. If your order ever takes longer than 7 days, just drop us a line at customer.services@cheekypanda.com — we’re always happy to help!
Thanks for being part of the Cheeky Panda family!
Love cheeky panda
Love cheeky panda, the world would be a better place if we didn't use plastic, also brilliant customer services, highly recommend their products.
Xxx
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hey Beverly!
We’re blushing under our black-and-white fur! Thank you for the love – you've just made our bamboo hearts do a little happy dance.
Totally with you on the plastic-free planet mission – pandas (and people) deserve better. And we’re chuffed you felt the love from our customer service team too – they run on bamboo and kindness.
Thanks for helping us make the world a bit greener (and a lot cheekier). Come back anytime for more planet-friendly goodness!
Great loo roll.
Great loo roll.. 48 lasted rolls lasted our family off 7, 6 weeks and thats with toddles that like yo throw them down the stairs and toilet and 3 children with colds, so I think they will last even longer next time
Lovely and soft but strong too, but best of all unbleached. And 100% bamboo unlike other well known bamboo brands that claim to be. I would 100% recommend.
29. März 2025
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hey Natalie!
Wow, now that’s a proper loo roll stress test! Stairs, toilets, and a small army of sniffly noses, our bamboo rolls really had their work cut out. But like a true eco-warrior, they stood strong (and soft!).
Thanks for trusting us to keep your family stocked up and snot-free.
Next time, we’ll see if they can survive a toddler obstacle course too!
Panda high-five for choosing 100% bamboo goodness, no sneaky blends here!
Have bought for a number of years now
Have bought for a number of years now. Love the toilet paper, really good quality. Tissues are a newer purchase but they are so soft and strong. Really impressed and not that expensive in the grand scheme of things.
26. März 2025
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hey Caroline!
Thanks for sticking with us through the years!
We’re absolutely bamboo-zled by your kind words! Thrilled you love our toilet paper and that our tissues are proving their soft-yet-mighty status. Sustainability never felt so strong (or so soft).
Appreciate you seeing the value in making the world a greener place, one roll (or tissue) at a time!
Cheeky Panda Team
I have ordered from them for years
I have ordered from them for years, and the quality is fantastic.
15. März 2025
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hey Issac,
Years of loyalty and fantastic feedback? Now that’s what we love to see! Thanks for sticking with us and making tree-free living the norm. The pandas (and the planet) appreciate you!
Love,
The Cheeky Panda Team
Antwort von The Cheeky Panda
Hey Robert,
Quick, easy, and top quality, just how we like it! No faff, no fluff, just ridiculously good bamboo goodness that gets the job done (and saves trees while it’s at it).
Thanks for choosing the smarter swap! The pandas approve.
Love,
The Cheeky Panda Team
regular delivery always on time, kind to the Enviroment
regular delivery always on time, with updates to alert that order is coming and providing opportunity to adjust the order.
Both the kitchen roll and toilet tissue are top quality and kind to the enviroment. Win Win !
18. Januar 2025
Antwort von The Cheeky Panda
Now that’s a delivery we love to hear about! Smooth, seamless, and right on time (just like our bamboo goodies). Just top-quality, tree-free swaps landing at your door like clockwork.
And a win-win? We’ll take that! Your home stays stocked, the planet stays happy, and the pandas keep their forests. Sounds like sustainability made simple.
Thanks for rolling with us!
Love,
The Cheeky Panda Team
Our favourite product is the Straws as…
Our favourite product is the Straws as they change a McDonalds milkshake experience by 100%
The toilet paper is fantastic quality and my wife swears by the facial wipes.
Great products great Company
20. Februar 2025
Bewertung ohne vorherige Einladung
Incredible wipes for bad skin
I have always struggled with bad skin and tried every skincare hack in the book. I didn't realise it was my cleansers breaking me out. I started using Cheeky Panda wipes for ease as well as they made me feel less guilty - as I know that all other wipes have SO many microplastics in them. Not only are they good for the environment, but it has been over a year since I have been using them and I do not want to look back...
I even did a test once, for a week only - to go back to what I was using before, and I broke out within 2 days. Sticking to these forever and ever! thanks for creating such a brilliant product. lifesavers.
20. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Wow, we’re blushing!
You stuck with us, tested the waters, and proved what we’ve always known—good skincare starts with good choices. And when it comes to wipes, bamboo is the glow-up your skin (and the planet) deserves. No microplastics, no irritation, just ridiculously good cleansing power that’s as kind to your face as it is to the forests.
Forever and ever? We’ll take that! The pandas approve, your skin approves, and somewhere, a tree just breathed a sigh of relief.
Love,
The Cheeky Panda Team
Excellent products and service
Excellent products and service. Good for the environment too.
20. Februar 2025
Bewertung ohne vorherige Einladung
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