I have an ongoing order with cheeky panda which is fab toilet tissue, kitchen rolls and paper tissues. This time our delivery went awry but as soon as I let them know they reordered for us and I’m ple... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Now using Cheeky Panda kitchen roll, tissues plus the unbleached toilet rolls. All made from bamboo (quick growing grass), rather than trees. All just as effective, soft, absorbent etc as the top bran... Mehr ansehen
Unternehmen hat geantwortet
We have ordered numerous times from Cheeky Panda and have never been disappointed by the products or the service. We have also sometimes paused our subscription and the service automatically restarted... Mehr ansehen
Unternehmen hat geantwortet
I would like to give a better review as I consider myself a loyal customer, but I have two issues.... Firstly as a disabled person with eyesight issues, I find it frustrating having to email as there... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Bäderstudio
- auch in
- Babyausstattungsgeschäft
- Drogeriemarkt
- Haushaltswarengeschäft
- Kosmetikproduktanbieter
Vom Unternehmen geschrieben
We’re on a mission to shake up sustainability, one planet-friendly swap at a time. From your bathroom to your beauty routine, we make eco choices easy, obvious, and a little bit cheeky. 100% bamboo, 0% greenwashing. Just guilt-free goodness for people who care.
Kontaktinformationen
Lower Thames Street 10, EC3R 6AF, London, Vereinigtes Königreich
- customer.services@cheekypanda.com
- thecheekypanda.co.uk
4.6
Hervorragend
716 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 44 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Best quality and great customer service
It's very convenient to get the bundle of toilet paper, kitchen rolls and tissue boxes. They last a while and they have the best quality compared to other brands I have tried off supermarket, amazon, etc. The customer service is really fast to respond. We had an issue where Evri failed to deliver at our address but their customer service agent re-sent it with a different courier right away.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hi Nicolas,
I just wanted to say a huge thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you're enjoying the convenience of our bundle and that you feel our toilet paper, kitchen rolls and tissues are the best quality compared to other brands you've tried.
Thank you as well for your kind words about our customer service. It means a great deal to hear that we were able to resolve the delivery issue quickly by sending your replacement with a different courier. We'll be sure to share your feedback with the team, it will really make their day.
Thank you again for your support and for choosing The Cheeky Panda. Reviews like yours really do make a difference to our small team.
Warmest regards,
Dorota
Best quality and value for money
I had used Cheeky Panda toilet roll before, but wanted an easy way to make sure we never got down to the last roll in the house. Finding a discount code on Instagram made setting up a subscription even better. After a small hiccup with delivery, which was solved quickly and easily by the fantastic customer service team, my box arrived and having also ordered the sample box, I found the double length rolls to be the best quality and value for money toilet rolls I've ever bought. (The tissues are also excellent quality) Highly recommended
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Dear Karen,
Thank you so much for your amazing review!
We're delighted to hear that your subscription has made it easy to keep your home stocked up, and it's wonderful to know you found a discount code to get started. We're also really pleased that our customer service team was able to resolve the delivery hiccup quickly.
It's fantastic to hear you're enjoying our Double Length Toilet Rolls and tissues, and that you've found them to be such great quality and value for money.
Thank you for your recommendation and for choosing The Cheeky Panda. We really appreciate your support and look forward to keeping you stocked up for many more deliveries!
Warm regards,
Dorota
Period pads
I was very pleasantly surprised with the panda pads , They are well priced and very comfortable, Would 100% purchase these again
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Thank you so much for your wonderful review!
We're thrilled to hear that our Panda Period Pads exceeded your expectations. Knowing that you found them comfortable, great value for money, and worthy of purchasing again means the world to us.
Thank you for giving them a try and for recommending them. We look forward to supporting you again soon!
Warm regards,
Great customer support when things go wrong
I have always found Cheeky Panda a great company to buy from, but the real test is their response when things go wrong. My latest order was mis-delivered, but Cheeky Panda replaced it straight away and made sure it arrived ok.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Thank you so much for your lovely review and for your continued support!
We're delighted to hear that you've had such positive experiences with The Cheeky Panda. While we always aim to get every order right the first time, we're pleased we were able to resolve the delivery issue quickly and get your replacement to you.
Thank you for recognising our customer service, it really means a lot to us. We look forward to continuing to serve you in the future!
Warm regards,
Dorota
I’ve been really impressed with Cheeky…
I’ve been really impressed with Cheeky Panda period pads. They’re soft, comfortable, and surprisingly absorbent, providing reliable protection throughout the day. I love that they’re made from sustainable bamboo, making them an eco-friendly alternative without compromising on quality. They feel gentle on sensitive skin and stay securely in place. It’s great to find a product that’s both effective and better for the environment. I would definitely recommend them to anyone looking for comfortable, sustainable period care.
20. März 2026
Antwort von The Cheeky Panda
Thank you so much for taking the time to leave such a thoughtful review!
We're delighted to hear how well our period pads have worked for you. It's wonderful to know you've found them soft, comfortable and reliable, while also appreciating their sustainable bamboo design.
Creating products that are gentle on both people and the planet is exactly what we strive for.
Thank you for recommending us, we truly appreciate your support and hope to continue providing you with products you can rely on.
Warm regards,
Quick and easy purchase
Quick and easy purchase. Delivery also prompt. The best toilet tissue for every person in the house. Can’t fault it.
20. Mai 2026
Antwort von The Cheeky Panda
Thank you for your fantastic review!
It means so much to hear that you had a smooth ordering experience and that your delivery arrived quickly. We're especially pleased that our toilet tissue has become the preferred choice for everyone in your home, that's the highest compliment we could ask for!
Thank you for your support and for being part of The Cheeky Panda family.
We hope to continue keeping your home stocked for many years to come.
Kind regards
Dorota
Great service with a lovely product
My subscription order arrives on time as promised, it’s well packaged without plastic and it’s a consistently good product. It’s great to have toilet rolls delivered to home as what’s the benefit to carrying bulky items like this home from the supermarket?
20. Mai 2026
Antwort von The Cheeky Panda
Thank you so much for taking the time to leave us such a wonderful review!
We're delighted to hear that your subscription arrives on time and that you're happy with both the quality of our products and our plastic-free packaging.
It's great to know that having your toilet rolls delivered straight to your door makes life that little bit easier too!
Thank you for choosing The Cheeky Panda and for your continued support. We really appreciate it!
Kind regards,
The Cheeky Panda Team
Excellent Customer Service
I’ve been using Cheeky Panda for a couple years and the quality of the product is excellent! My last order wasn’t fully delivered but after contacting them they reordered quickly and kept me informed of delivery details. Highly recommend this company
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hello James,
We're delighted to hear you're enjoying our products, and we really appreciate your kind words about our customer service. It means a lot to us that you recognised the support you received when your delivery didn't go quite to plan.
We're always here to help and will do our very best to resolve any issues as quickly as possible.
Thank you for your continued support and for recommending The Cheeky Panda!
Kind regards
Dorota
Incredible customer service
I’ve found the customer care team to be absolutely wonderful. I had some issues with my deliveries and the team were so kind and resolved the issue promptly.
Highly recommend The Cheeky Panda - have used both their loo roll and nappies and both are excellent quality!
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Thank you so much for your lovely review!
We're delighted to hear that our customer care team was able to resolve your delivery issues quickly and that you had such a positive experience with us. We'll be sure to pass your kind words on to the team.
It's also wonderful to hear you're enjoying both our loo roll and nappies.
Thank you for your recommendation and for choosing The Cheeky Panda.
We truly appreciate your support!
The Cheeky Panda Team
Happy Customers!
We've been customers of Cheeky Panda for a few years now and couldn't be happier. Buying from a sustainable business is the biggest plus. But it's also nice that things run like clockwork with deliveries and we are never caught out. Definitely recommend.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hello Tracey,
Thank you so much for your wonderful review!
We're delighted to hear you've been with us for a few years and that your deliveries have been running like clockwork. It means a lot to know that our commitment to sustainability is making a difference and that you can rely on us to keep you stocked up.
Thank you for your continued support and for recommending us. We really appreciate it!
The Cheeky Panda Team 🐼
Had a delivery issue so emailed…
Had a delivery issue so emailed customer service and problem sorted out within 24 hours. It is so refreshing to deal with Customer Service dept. that actually delivers outstanding Customer Service.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hello David,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that our Customer Service team was able to resolve your delivery issue within 24 hours. Providing helpful, responsive support is something we care deeply about, so it's fantastic to know we were able to turn things around for you.
Your kind words truly mean a lot to the team, and we'll be sure to pass on your feedback. Thank you for choosing Cheeky Panda and for recognising the effort our customer service team puts into helping our customers.
Have a wonderful day!
Kind regards
Dorota
The product is very good
The product is very good. However, sadly, it is delivered by Evri. This delivery was dropped on the doorstep and she waved at the door. No knock or ring. Delivery photo shows some of their damage to the box!
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Dear Susan,
Thank you for your review. We're so pleased to hear you're enjoying our products, but we're sorry to learn that your delivery experience didn't meet expectations.
We understand how frustrating it is when a parcel is left without a knock or doorbell ring, and we're sorry to see the box appears to have been damaged in transit. We'll be sure to pass your feedback on to Evri.
Kind regards
Cheeky Panda Team
Amazing customer service!
The parcelshop I set for my delivery was having problems accepting parcels and Cheeky Panda sorted everything out immediately. They cancelled my order and I received my product within 48 hours. I love their products and have now converted my dad to using them. Thank you!
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hello,
Thank you so much for your wonderful review!
We're delighted to hear that our team was able to quickly resolve the issue with your ParcelShop delivery and get your order to you within 48 hours. Providing great customer service is just as important to us as providing great bamboo products, so it's lovely to know we got it right.
We're also thrilled to hear you've converted your dad to Cheeky Panda products too, welcome to the Panda family!
Thank you for your support and for taking the time to share your experience. It really means a lot to our team.
Great products and excellent customer service
I have been enjoying trying out these kitchen towels. They are much more absorbant than my old ones, and they don't tear.
Customer Service were fantastic when I inadvertently duplicated my first order. They replied very quickly to resolve the problem.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Thank you so much for your lovely review!
We're delighted to hear you're enjoying our kitchen towels and finding them more absorbent and durable than your previous ones. That's exactly what we love to hear!
We're also pleased that our Customer Service team could quickly help when your first order was accidentally duplicated. We know these things happen, and we're always happy to get them sorted as smoothly as possible.
Thank you for choosing Cheeky Panda and for taking the time to share your experience. Your support means the world to us!
Dorota @ The Cheeky Panda
Dorota, the customer service manager at The Cheeky Panda is the EPITOME of excellence in customer service! I've shopped with this company for a few years; I'm a complete techno dinosaur and Dorota is so very patient, knowledgeable, experienced in her job, it's an absolute joy to have her help. When I had a bit of trouble sorting out my subscription information with The Cheeky Panda, Dorota stepped up and helped me feel at ease, and totally helped me to customize my subscription without any attitude or impatience - she got the job done and I am very happy that this lady actually cares to help out the customer. Well done!
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Thank you so much for your incredibly kind words, Mary!
It is always an absolute pleasure to help you, and I truly appreciate you taking the time to leave such a thoughtful review. Customers like you are one in a million, and your kindness, patience, and warmth make my job so rewarding.
Your lovely comments will stay with me for years to come, and they genuinely mean more than I can express. I'm delighted that I was able to help with your subscription and make the process a little easier.
Thank you for being such a valued member of the Cheeky Panda family. I hope you know that I'm always here if you need anything, and I genuinely look forward to helping you again in the future.
With heartfelt thanks,
Dorota
Great product and amazing customer…
Great product and amazing customer service! Our initial order got mislaid by the courier, so I contacted customer services straightaway and they sent a replacement immediately. I wish all companies were this responsive - I even got a reply on a bank holiday Monday! Thank you Cheeky Panda and Dorota :)
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Thank you so much for your kind and thoughtful review.
It really means a lot and makes my job so worthwhile. We’re very sorry you experienced issues with the courier, but I’m so pleased we were able to get a replacement sent out quickly and that my assistance was appreciated.
Thank you again for your support!
Good and simple service
Good and simple service, delivered promptly, with the option to have flexible delivery dates.
20. März 2026
Antwort von The Cheeky Panda
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you found our service simple and reliable, and that your order arrived promptly. We know flexibility is important, so it's great to hear that the delivery options are working well for you.
Thank you for choosing Cheeky Panda and for your support. We hope to keep delivering a great experience for many years to come!
Kind regards
Dorota
Antwort von The Cheeky Panda
Hello Heather,
Thanks for the 5 star review.
Simple, solid, and exactly how it should be. Somewhere, a panda just gave a quiet nod of approval.
Kind regards
Dorota
Tissue feedback
I noticed what I thought was a change in quality in the pocket tissues (I'm a big fan of these tissues) so I dropped Cheeky Panda an email to let them know. I got a response straight away, my feedback was taken seriously and research was done with the manufacturers within hours of me being in touch. Dorota, who handled my enquiry, was helpful and charming throughout, and didn't seem to think it weird that a grown man was obsessing about microchanges in the softness of his tissue. It was a lovely experience - how often can we say that about a company's customer service process?
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hi Paul,
Thank you for taking the time to write something so thoughtful (and for being such an all-round excellent human).
Genuinely, it’s customers like you that make this job worth doing. Curious, engaged, and not afraid to deep-dive into the very serious business of tissue softness.
It was an absolute pleasure helping you, and I’m really glad we got to the bottom of it. Honestly, it’s only thanks to people like you that we get to spot these things and keep improving.
Wishing you all the best – and do stay in touch.
All the best,
Dorota
Love these loo rolls as are very soft…
Love these loo rolls as are very soft and strong. Personally would buy the undyed ones but obviously less people like these and the extra expense is a bit tricky at the moment.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Cheeky Panda
Hello Amanda,
Thanks so much for your review, really glad you’re loving the softness and strength.
We hear you on the undyed rolls too. Not everyone goes for the natural look, but the pandas quietly approve.
Appreciate you taking the time to share your thoughts, and hopefully next time we can earn that 5th star.
Kind regards
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.