Thebookdepository 

I love jigsaw puzzles. I have found TBD to have all the cool, funky jigsaws at the lowest prices. I love free shipping. Sometimes they arrive in a week and sometimes it's a month but I trust this co because they always show up. Out of the many happy purchases I’ve made there was a small flaw with one. Customer service was super fast to reply and resolve.

This is my second and last time to use the company. Books take weeks to arrive. My card also got scammed the first time.

Update: In fairness, the book arrived within 8 days but there was no communication to confirm delivery date in advance, thus your purchase feels somewhat blind, particularly if you're buying it for a present or for an upcoming Book Club meeting!
Wish I had read the reviews before placing my order. The book was slightly cheaper on Amazon. I have prime so would have had 1 day delivery but thought I'd buy from someone other than amazon for a change.
5 days later, I have no idea when my book will arrive. No ability to track and no update.

Jeg bestilte 2 bøger d 23/10, d. 29 får jeg en E-mail der siger at varen er sendt og har stadigvæk ikke fået mine bøger d.7/11. Så da de skrev 4-8 dage i forsendelse regnede jeg ikke med at der ville gå så lang tid før de overhoved sendte vare, derudover har de ikke overholdt de 8 dage i forsendelse

My name is Álvaro López Sánchez-Prieto, author of the Spanish book Que no somos de aquí. The_book_depository_ES is selling my book through amazon without my authorization, more expensive than the original price, so this is an alleged fraud.
PLEASE DO NOT SELL MY BOOK!!!

Ordered a book for my daughter as a treat for doing her schoolwork during lockdown.
We still haven't received the book and it's been nearly two weeks after stating on the order it would take 3-5 days. I've received no reply from customer service, I'm not happy, steer clear of this company.

Appalling.
I ordered 3 books for birthday presents.
They took 10 days to arrive. Customer service send an email but don’t help or offer an apology.
I thought they were a British company because I won’t order from Amazon at any cost because of their sneaky tax avoidance schemes, the way they use copious amounts of cardboard and plastic in their packaging-totally unnecessary and without a care for the planet. And because of their treatment of their staff and drivers which is diabolical to put it mildly.
NOW, after further research I discover that The Book Depository was set up by an Amazon employee and is in actual fact owned by Amazon.
I will NEVER buy from this outlet again.
I’ve also discovered that there are some decent British book companies available with excellent customer service and prices. Thank goodness!

Took the chance and ordered a book.
It took 5 days to arrive.
The book is in very good condition and they even left in a cute book mark.
Can't fault them, to be honest. I bought the book, I waited, it arrived.

My last time shopping at The Book Depository...
Placed a second order in 2 months and both were hugely delayed. Both were presents ordered 2-3 weeks before the date and both were delayed by days (over a week on the current order). Below average customer service that takes days to get back to you to offer no apology whatsoever. How can they stay in business FGS?!

Ordered a book for my autistic son for his birthday, clearly stated it was in stock and dispatched in 3 days. After 5 days the order was still processing so I emailed the company. To my shock they don’t even have the book in stock,don’t know when they are gonna get the book and are still clearly stating on the website it’s in stock !!! This company should be reported to trading standards for selling items the do not have or know when they are going to have! AVOID AVOID AVOID!!!

This is my first time ordering from this company. Book Depository is horrible! I have received seven emails concerning my order and and many others concerning sales. I received a reply from one customer advisor who gave me the run-around and no good answer to my questions. I have yet to receive my order and I asked for the tracking numbers so I could better follow an order they claim to have shipped in three separate shipments rather just days apart rather than wait and send it together a few days later.
There latest reply is that they don’t recognize my email, even though I get daily messages on sales offers and have received seven messages concerning my order. Please don’t waste your time with this group of scammers.

Really great at being the worse company I have ever had to deal it,
I bought a mini press collection zeltor, it’s a mini fortune teller, it was faulty, then a replacement was sent out that too was also faulty, then I ordered a mini record player, that too was fake it plays via a magnet nothing to do with a way a mini record player works
So bad at sending faulty goods
So good at being bad at quality control check
Then to refund it was a nightmare and they sent out a fake post office pre paid LABLE , n then I paid my Hermes to deliver the items, which the book despository refused to refund me in full, they eventually refunded the faulty items, but did not refund the return to return their faulty plastic toxic from China.
The service is slow and no costumer service,
The service provided is weak and confusing, never the same person dealing with a claim case, and lack of communication between their own staff, the left hand and the right hand are working full apart, great work at being bad.. please improve n read n listen to your clients..amend the greatest company at being bad maybe to upgrade of so so ??

Oh if only I'd gone on Trust Pilot before ordering from this shady, three-ring circus of a company. Oh, they're brilliant at replying. That's not the issue. You'll get a reply from support. But you won't get support from support. Customer service is not their bag. You will get the runaround, for sure. When I say three-ring circus, I'm not joking. The guys at support are acrobats when it comes to being shifty and indirect. They 'help' by replying with a firm, 'we can't help you, soz babe'. That's as much support as you'll get.
The books have not arrived and they're not going to. It's been a month since I placed the order. No books. The replies from support are comical but what they cannot emphasize enough is that they WILL NOT be refunding me because the books have been supposedly shipped. Never mind the fact that they haven't arrived and they won't arrive.
So, no books. Money down the drain. Shady business, to say the least. Mistakes are teachers. This has been an expensive one.
And people wonder why we have turned en masse to Amazon.
Because they offer stellar service. Up your game Book Depository.

One book out of three arrived damaged. Book Depository refused to pay the postage to send it back and kept asking for a photo of the damage despite my telling them repeatedly that I didn't have the means of sending them a picture. I don't have a camera and or a smart phone. All I got from them was no picture no refund. I even complained via Amazon but BD have just stuck 2 fingers up in the air.

Avoid this company like the Plague.

I used to order from here a lot but after the last time I'm done. I ordered a book that I had when I was little, and I was sent one with a different cover, so I contacted customer support to swap it for the one advertised and was told they can't control which editions get sent (even though I bought it based on the image and a different listing on the site had the one I was sent cheaper). I was told I'd have to post it to the US to get a refund which would cost nearly as much as the book itself and they don't refund postage. I looked on Amazon and the same book was half the price.

They advertise some book with a good price just to get people to the page. Later, after few days order has been cancelled with no reason and I still can see those book with that price... Really cheeky practice guys.

I'm simply shocked that anyone ever could give less than five star rating to book depository:) I order from them for years, never had any problems (and I even live in small non-EU country). One time they sent me wrong edition of the book, and I complained, so they let me keep the book and refunded me completely! I mean wow. Also other times when I needed customer service support they've been very helpful. Delivery time will vary for books, sometimes they come very fast, sometimes a bit longer, but that's cool with me.

Ordered an item that said dispatch within one day. A week later nothing and no reply to my emails. Need to chase up for a refund.
They are not a new company because I checked my order histoy and I had ordered from them 6 years before (and didn't get that either - but did get a refund). I wasn't going to use them again but forgot.

Eventually got it..the dispatch was a lie as it took almost a month to arrive.

My books have always been received on time. So far I have had no problems with this website.

wish I took a look at these reviews before purchasing, ordered a book over a week and a half ago with 4-5 days delivery time.

I under there can be delays but I've contacted via email twice and nothing back

status of delivery has been "dispatched" for the whole time

not trustworthy , very disappointed