Tests4You Bewertungen 

264
•
TrustScore 4.5 von 5

4.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

very good service and quick. they are also very helpful and communicative especially when there was cancelation/ reschedule to my flights. i'm glad to use their service. i'm satisfied overall. thank y... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Steve was very helpful and promptly answered our queries. Our tests arrived on time and were easy to use. Our only slight issue was that we only ever got one result certificate despite two tests (fo... Mehr ansehen

Bewertet mit 4 von 5 Sternen

The website for registering and uploading documents definitely has some technical issues. I have used the service twice and the site is not user friendly. For example one has to populate the test... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Very professional and stress free I chose Tests4Youfor Day 2 PCR from the Government list because they were the cheapest I could find and I could post test in Royal Mail box Arrived by DPD on time... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Örtlicher medizinischer Dienst

Vom Unternehmen geschrieben

We deliver one of the country's most cost effective and reliable testing solutions. We have a two-way tracking system which means you can follow the test kit as it heads to your home and also follow it back to the laboratory after you've provided your sample. We believe in  transparency in delivery/returns, policies and of course we offer completely transparent and honest  pricing, with no gimmicks. Our dedicated team of testing specialists are driven by our commitment to get the country up and travelling, and our 7 days a week (9am-6pm) customer support, both on the phones and email, is designed to offer you all the support you require. We pride ourselves on our commitment service excellence coupled with the most competitive pricing in the country, allowing family holidays to become a reality once more. Testing doesn’t have to be complex, costly and be riddled with 'dodgy' pricing and opaque terms - we are here to make the whole process as simple as possible by putting you, the customer, at the centre of all we do.


Kontaktinformationen

4.5

Hervorragend

TrustScore 4.5 von 5

264 Bewertungen

5 Sterne
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3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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4.5

Alle Bewertungen

(264)

0 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Excellent service by Tests4you

Purchased Day 2&8 pcr test and received fast tests results. Zoe provided excellent customer service by making an extra effort to make sure my test result was reported back to me on time so that I can attend an urgent appointment.

22. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I had a problem completing my Passenger locator form

I had a problem completing my Passenger locator form. ANDREW at Tests4you was extremely helpful this afternoon, going through the information of my order of 6 December and was able to give me the correct reference number as I had written it down incorrectly. Thankyou Andrew.... I was able to complete the form and submit it to the UK gov. Site. So will now be able to show the form at Border passport controls tomorrow. I have had excellent service from Tests4you in December when I ordered the test kits, and can recommend this company to anyone needing to purchase test kits.
THANKS TO ALL

22. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service provided by Jasper

Excellent service provided by Jasper
He was very helpful throughout and whatever we asked him he cleared all our doubts. He is very confident and checked at his back end before confirming. We had few issues with the order but he was very kind enough and patient to help. He is an asset to the team at Tests4you. 100% recommended

19. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Jasper was Excellent!

Jasper was Excellent!
Received 1st class service from Jasper, absolutely fantastic, Very kind and helpful, he has been making calls and helping me the whole day, I had many concerns booking the test as my flight time was changed at the last minute, and all the test arrangements were made but Jasper had been himself taking the initiative to call me as I was extremely stressed out and worried but He made me feel at ease, he helped with providing all the information needed and clearing all my doubts and concerns and kept reassuring that it was all okay, confirmed and dispatched.. Very pleased and happy. Five stars to him. The overall website experience has been good. Straight forward, Cheapest prices, no hidden costs.

19. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Second time using tests4you

My second time using tests4you for lateral flow tests. Was not disappointed: very competitive prices, delivery on time, easy-to-use tests and great customer service. I had a train to take, with a test to do in the 24h before. When I saw the results weren't arriving as fast as the last time I used this company, I called their customer service. Jasper first sent a message to the lab and 2h later, I called again and Andrew made sure to have the lab send me the tests right away. They were both very helpful and efficient. I got my results just in time for my train and Andrew was such a love to follow up to make sure I got them in time. Thank you! :)

17. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Had a problem but resolved with care

I had an issue with refund, and contacted customer support couple of times. Soon after, a person who named Kevin got back to me and listened to me and showed me a good gesture. There are bunch of companies up here not caring customers but I had an impression that tests4you cares. The refund was processed soon after I spoke with him.

17. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service

Great service. Quick turnaround for shipping the tests and providing results!
Fair price as well!
100% recommend

17. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

On time and fantastically cheap

Unlike ExpressTests they treated my order for more than one test as a single order and just communicated with me rather than sending separate information to every test-ee.
Our Day 2 test at home lateral flows arrived on the day required even though we only ordered them 1 full working day in advance ( the evening of the first day we were allowed to order - 9th Jan) and the certificate was sent the day after we registered our results.
I did find the registration process a bit confusing as the post-submission webpage was the start of the process with just a small and easily missed "thanks" message at the top so I went through it twice but thankfully it didn't cause issues getting the certificate.

15. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Thank you Ash for your much needed customer service help

The ordering process was straightforward and our tests arrived on time. The instructions for taking the test were clear and taking the lateral flow test was easy. The registration process and uploading of required photos was far more difficult than expected,for both my husband and myself,but we had excellent customer service support from Ash who took care to explain what we needed to do and finally found both our registrations on his system and ensured that the confirmation emails were sent out to us. With a less than clear online process to follow it was a relief to be able to talk to a helpful customer services rep. Full marks to Ash.

15. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The test kit arrived quickly but

The test kit arrived quickly. My wife made the test on the day after she arrived, 11/01, posted the same day and the test kit was recorded as received on the 12/01. It is now the 15/01 and she still has not received any result.
(updated)We messaged the company and it turns out I did not register the kit properly and put an incorrect phone number in too! The company has been very good in sorting out my mess. Thank you!

15. Januar 2022
Tests4You-Logo

Antwort von Tests4You

Dear Thomas

Thank you for your email and rest assured we are looking into the matter and it will be resolved swiftly.

our customer care team has already tried to call you but there was some issue and they have instead sent an email.

If you continue to have any issues please email me on: support@tests4you.co.uk, ideally with a mobile and I will get back to you within 60 minutes

Kind regards

Dave

IMPORTANT UPDATE:

Dear Thomas

It has transpired that you have not got your test result because it appears you forgot to register the kit. Without registering your kit, as stressed in all our communications, it stands to reason that you cannot get your results.

Our hugely dedicated customer care team are incredibly pro-active and they tried calling you but unfortunately you provided an incorrect telephone number, but we do not given up at Tests4You and so we emailed you and are still awaiting a response.

Given the above circumstances, I am sure you will agree that leaving a negative review is a pretty unfair thing to do, albeit that you have an absolute right to do so.

Kind regards

Dave

Bewertet mit 5 von 5 Sternen

Adam was very helpful

Adam was very helpful. There were some hiccups in my order's delivery, but he managed to sort them out and get the PCR tests to me. They arrived a day after I landed which is annoying, but he arranged a refund for me so I can't complain

14. Januar 2022
Bewertung ohne vorherige Einladung

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