Tescodirect Bewertungen 

I placed an order for the SNES classic console in early July. Unfortunately in late August I had to move house unexpectedly. I logged into my Tesco account and attempted to change the delivery address, this was not possible, despite the console not being released until a month later on 29th September. I called Tesco customer Services and was told that it was impossible to change the address, I was offered a cancellation, however as the item is limited edition and already commands over 100% markup on the secondary market I was not prepared to do this.

Frustrated that a simple change of address is seemingly impossible, a classic case of ‘computer says no’, I tweeted and e mailed Tesco asking for the address change to be made. I was reassured repeatedly in the responses I received that if I called when the Tesco notification of dispatch came through the address could be changed in transit. The promises reassured me that I would receive the item at my new address.

On September 27th I telephoned Tesco in anticipation of the release date/dispatch notification. I spoke to a chap in the call centre who was really helpful. He told me that the likely courier was Royal Mail and that he understood the item and the difficulty in obtaining one. He stated that he would track the parcel and ensure that it came to my new address. He told me he was working all week and wouldn’t let the parcel go without changing the address. He promised me that he would call me to confirm that this would happen. I have postal redirect set up so being told that the courier being Royal Mail was reassuring as even if the parcel address had not been changed, it would have redirected to me anyway.

On September 28th I had had no update but I had received a dispatch notice from Tesco, I called back and spoke to a lady who said that the courier was UK Mail, not Royal Mail, she also advised that she would call the courier, arrange for delivery to my new address and call me back promptly if there were any issues with this. This person did not call me back.

On September 29th I received an email from DPD (who are neither Royal mail nor UK Mail) advising me that they had my parcel, I selected the ship to shop option to ensure my parcel went to a location where I could collect it. I received notification that my parcel would be delivered to the pickup shop on Saturday 30th September. Later that day I received a photograph of the letterbox at my old address from DPD who had just tried to deliver to my old address. I called DPD who promised delivery on Saturday as planned to the pickup shop. This did not happen. I telephoned on Saturday and was told it would be delivered on Monday 2nd October to the DPD pickup shop, this did not happen. On Tuesday 3rd October after chasing DPD in the morning my parcel was finally delivered to the pickup shop.
To summarise,
• Despite knowing a month in advance that my address had changed the simple customer requirement to change that delivery address could not be met.
• Tesco call centre staff consistently make promises they don’t keep, and provide information that is inaccurate.
• DPD are unable to follow their own processes, and as a result of mismanagement from Tesco, and ignoring my online requests and phone calls before Tuesday they only attempted to deliver the parcel to the one place I DIDN’T want it to go.

I found their processes and system to be insufficient to meet modern consumer needs, I found the staff to be pleasant for the duration of the call but unable to perform their role competently or truthfully and as a first time Tesco Direct customer this is an experience that means I will not use their service again.

I complained to Tesco via facebook and they apologised but their tone was that they considered the matter closed as I had received my parcel. I asked if this was really the extent of their response, they replied that my feedback had been "documented"

I would rate this experience as poor, the online marketplace is unforgiving and this sort of amateur operation will not provide a solid platform for their business.

Most items from their web site can be ordered for collect in store the next day.

I reckon 1 in 10 of my orders is ready for collection within 24 hours of ordering. Generally take 3 days to get to a store. Customer service blame Yodel. So in short no one cares.

Asda and other supermarkets can deliver into store every time when they state.

Very poor after sales service. Beware when buying from them. Ordered a dyson from the website and whilst it said 'buy direct from Tesco' the receipt said Hughes electrical. No issue until it broke after on 20 days of ownership. I rang and they first told me to speak to dyson to which I refused as it was in 30days they then said I needed to take it back to Hughes and whilst they confirmed it said 'buy from Tesco' the receipt said Hughes. I said it was too late to inform me after I had purchased! But they were unwilling offer any after sales support. Leaving me very disgruntled with Tesco and whilst my lack of future business won't affect the company I feel their 'every little helps' Clearly is not a company tag line you can rely on anymore.

Ordered 2 items over 2 weeks ago on 2-5 day delivery, told it would be delivered on specific day for it not to show up , then given another day so waited in again for a no show so waited in next day thinking it must be arriving then for it not to show up. customers service were very polite but could not give me any information as it was a third party courier and their tracking information just say "we do not have tracking information". and it is now weekend so they are closed. why do they use companies like this will never order from them again,

Not the best tesco cust service experience at the counter and probably the last time I ever shop at tesco. The bundle contains the worst games . I Contacted customer care over the phone and requested a swap to the other bundle fifa 18. Went to the big store as confirmed over the phone and was completely declined the swap to a different bundle. Nowhere in your cancellation policy is written about opened items. You only mention worn clothing and hygiene. It's a ps4 and the games can be repacked for resale and I was told that I couldn't swap because the games are out of their plastic. The order was placed on 28th August and I am still within my right to cancel of 28 days as a consumer but was refused to do so . Well you have definitelly lost a customer . My brother bought a flat screen Sony from tescorts direct and a hp laptop few years ago and after this experience we simply decided not to shop at tesco anymore. This same review will be posted on trust pilot.

Never preorder games from tescos as you will not receive them on release day. I ordered a game due for release on Friday and was assured that for preorder they send out all parcels the day before release via first class post. But after not receiving it on release day and two calls to customer service it seems the game was sent out on the release day via second class post and won't arrive until Tuesday. This is unacceptable as now I do not have a present for my nephew's birthday party tomorrow and have to go out and buy a copy today. What is the point of preorder if you don't get it on the release day?

I will NEVER order anything from Tesco direct again.
The staff have been pleasant enough trying to help, but I am still awaiting an item ordered 8 weeks ago.
It seems the companies and the courier service they use are at fault and lack of communication between them all has resulted in my decision to write this review.

I must say, after reading the reviews I was expecting things not to run so smoothly but I am delighted with the customer service of Tesco direct Scotland. I bought a couch & arm chair for our new house at a full price, when the next day the sale came into place making each of these half price, I called up and received a refund of half of the money back with no hassle what so ever(wish I could remember the lady's name). I have also just phoned up & spoke to Clark because I have not yet recieved a delivery date for my couch, who phoned the courier straight away and got back to me within 10 minutes to let me know what was happening. I hope the delivery goes as well as this & I've not jinxed it.

Went for them as they had a great price (bought a games console).

found it to be faulty but no worries! thier team will replace or repair according to tesco's terms and conditions.... i was left on the phone at the help desk for about 45mins talking to the manufacturer of the product answering questions, then told by tesco staff to return home, pack it up and send it off myself for repair.... so i had to arrange repair for a faulty product they had sold me.. never buying electroncs from them again.

I used my Tesco Clubcard points on Friday towards a Two Together Railcard which has just arrived in the post - it's Monday today. What excellent service both from Tesco and from the Railcard Team. Very fast turn around, super service from Jason at Tesco Clubcard who arranged for my extra points from the November statement to be added to the order since I didn't have quite enough in vouchers in September. The card has arrived in time for a university open day in Lancaster so we can save about £40 on the journey. The Two Together Railcard cost £15 in vouchers doubled up to £30 with the Clubcard Boost. Very impressed with both Tesco and the Railcard people. Thank you all very much.

After seeing a slow cooker on the Tesco direct website on offer I went to my local superstore to purchase the item. When I got to the store it wasn't on offer. We spoke to the duty manager, who had already made her mind up by the time she saw us that she wasn't going to offer good will or anything, the duty manager was very rude and unhelpful saying prices online and in store can differ. I understand that but when an offer is an online offer only that needs to be made clear on the website!!

Recently ordered Canon printer Cartridges on line.
Tesco Direct claim "order by 5pm collect next day"
On checking the tracking History found the following entry.
10:50 30th August Delivery failed Oxford Depot.
Customer services were contacted and their investigation revealed that the driver of the Courier service Tesco use claimed they did not get a response from the goods in department at the.depot.
This meant a further day to await delivery.
At 7:55pm that evening I noticed an email sent at 4:18 pm informing me that my item was in store awaiting collection as my Tesco is only a short distance I went to collect but was unable to do so as this facility closes at 8pm.
The following day I went to the store and was told the order had not arrived the member of staff checked after being made aware of the email the previous day and returned with my order claiming that she was not aware it had been delivered.
It transpired that the empty toner was not the cause of my printers malfunction and I returned the cartridges to the store and got a refund even though they had been opened.
Customer services in Dundee however were not so accommodating.

Like many others, I ordered the item as it was currently not available at the local store. I figured I would live without it for a couple of days so ordered the item through Tesco direct instead of my usual Amazon. 2 weeks on, the item has still to arrive. It took a week just to get tagged in Peterborough so at this rate, I should receive the item in about 11/13 weeks depending on traffic of course. I've learnt my lesson Amazon and will continue to order through them.

Ordered a sofa bed only got part of it delivered. Box was damaged and screws where falling out. Called customer service and arranged a return wasted my whole day waiting for someone to come they were a no show. Still waiting for it to get picked up . Will never buy from there again

Tesco Direct are still making false claims on their website that they will deliver Next Day. Having ordered an item with over 2 hours before the deadline for next day delivery, I waited to be notified of the item arrival.
I received an email saying it had been dispatched and checking the tracking indicated that the item was on route to the store.
The day after expected delivery, I contacted Customer services only to be told that the item had not left the warehouse!! They said it would be on DAY 3 before I would get my item.
All I have got from them is poor service, false promises and a pathetic apology that is as believable as the claims and information that the company has provided regarding the delivery of this item.

Shocking
Told me a manger refused to speak to me and a gesture of good will they would apologise and offer me £7.
No thanks
Train your staff

I think Tesco direct do a great job, always been so helpful to me and arrive promptly!

Yikes, I wish I would have read reviews of Tesco Direct before I purchased a Nintendo Switch from them. I just moved here from a country with kick-butt delivery systems and actual package tracking. I thought supply chain systems were more advanced in the UK. I thought wrong.

I ordered a game and the console on August 30th with a delivery date anywhere between August 31-September 5th. For some reason Tesco Direct broke my order into two packages.

The game arrived on the 4th from Royal Mail and the console has yet to be delivered. The only update for the Switch says that it was 'created' on August 31st. It's now September 6th and I have a game, but no Switch to play it on.

Which is cool.

Anyway, the Switch is now 'out of stock' on their site with a supposedly new restock date of September 9th. They probably just took my order, charged me and will send me a restocked Switch around Christmas.

Which, again, is pretty neat.

Incorrect system notifications

Preordered Guardians of the Galaxy 2 boxset. I noticed this had not been dispatched the Friday before release (it was released on the monday)

I contacted them via Twitter and asked when they will dispatch and why they hadnt in time for release. I got a response saying contact them again if i do not receive it for release.

I received the boxset on the saturday morning the same day i had a dispatch email. Surely this should have been sent the day it was dispatched? Makes me doubt the My account page and the accuracy of the information being provided

Absolutely gobsmacked at the shockingly low level of service I have received from Tesco Direct. I read the reviews, took the criticisms with a pinch of salt, and placed my order for two sofas nearly three weeks ago. I received a delivery time on the absolute last day of the potential delivery bracket (20th October) but we are pretty relaxed about these things - and we're renovating our house anyway so those timings suited us.
I then get a call two weeks later (TWO WEEKS) saying there had been a technical issue in sending my order and my order would be delayed. No further information given. I called to find out when I could now expect my order, the customer service rep had no idea but said I would receive a call within 24 hours, and he would flag that up on the system. I did not receive a call within 24 hours. I called up again today, a few days later, and another customer service rep clearly didn't have a clue what was going on either. She did say that due to a technical issue all orders were being put in the system manually (??) and my order still had not been sent.
In essence, after placing an order for sofas in early August, I seriously don't know if I'm going to get these sofas this side of Christmas?!
This whole process is extremely suspicious; it seems they rely heavily on third-party suppliers so you make your order, get excited about the product but they genuinely do not know if that supplier will be able to fulfill the order until very late in the day. I would expect this shambolic approach from a low-level furniture website, but Tesco?? I would recommend you turn away from their catalogue now and choose some furniture from a more reputable retailer before you end up in the same situation as we are in now.