Tescodirect Bewertungen 

No stars wasn't an option!

Ordered my item mid November and booked a delivery slot for 2 December as I could guarantee I would be able to stay in for as their delivery window is, ridiculously, 7am - 7pm! I received a phone call the day before asking if I would still be able to accept the item of which I said yes and then was informed that on the day they would contact me an hour before delivery was due.

I NEVER received the call nor did I receive my item! I rang Tesco Direct the next day to find out where my item was, to find out it hadn't even been dispatched yet and I should have received an email saying there was a delay. I DID NOT receive such email and what is odd is I received the phone call the day before. The lady I was speaking to said she would find out what is going on and call me straight back. 3 hours later no call, so I called again and spoke to a guy who said it would probably take 24 hours for the courier service to get back to them and he would ring me up in 24 hours to confirm what was going on.

I didn't receive that call either! Rang up again and spoke to another guy who convinced me to give him a chance to find out when the item would be dispatched and he would call me before 11pm (when he finished work).

Guess what! I didn't receive that call either.

Rang up just before 11pm to get a refund as I was beyond angry at this point to only find that you can't refund me immediately you have to go through a process and I am to trust the you to complete the process! I doubt I will receive my refund anytime soon and will probably end up speaking to someone different who will end up saying the refund wasn't even processed.

For such a huge company you have no excuse for this service!

DO NOT blame your courier as you are the one who chose them!

I will NEVER use Tesco Direct again!

If i could give no stars i would, ordered at the start of Nov two weeks didnt turn up, chased order wasnt even put through, told i would have it in the week and nothing, chased again told it wasnt in stock, ask for a refund, told that would be done within a week and nothing, chased AGAIN told the refund wasnt put through and start of Dec and i'm still waiting for the refund!!.....the people on the phone are nice but beyond usless!!

The worst on line experience to date. System just does not work. Refunds don't happen and they advertise items they don't and won't have in stock

Pathetic customer service, worst delivery company, never ordering from tesco ever again.

Ordered a washing machine. Waited weeks for delivery.

Day of delivery it doesn't turn up.

I call up and am told that actually its out of stock and they don't know when they will have another one.

This was a week ago. Still no refund. Can't get through on the phone just wait on hold endlessly.

Do not use this company.

Have been on the phone waiting for over 30 mins to discuss why they have not shipped my delivery...

Awful customer service.

Tesco Direct has ★ Customer Star Rating for items they sell, but if an item has negative rating, it disappears from the list and a 'new' item with no rating appears. I recently ordered a laptop from Tesco Direct web site (Box partner), which was of poor quality, marked it accordingly... well it disappeared just to appear later with a tag 'New' but without negative rating.

Do not buy anything from tescodirect unless you want to risk having to deal with their customer service if anything goes wrong with your product. And it will....
I bought a TV, waited for collection day and when I assembled it it was broken. I asked for a replacement and they said I would have to drive to a shop even further from my place (I don't have a car) to get a new TV. They said they could do nothing to speed up the process and that I would only be able to collect the TV the next week. After the deadline had passed I called them to check where the TV was as there were no updates on my order. After 6 calls I was told that Tesco had not put my order through to the warehouse. The customer service emailed me saying there was nothing they could do and that this happened because I had "bad luck"... Tesco has now said they will not deliver the TV anymore as they have none in stock. They refunded me without me asking although I wanted was for them to give me a TV. They made me lose absolutely ALL the black Friday deals and I ended up with no TV and zero support from Tescodirect.

Avoid, like the plague, 3rd party re-sellers using Tesco’s Direct, they are merely drop shipping and Tesco’s turn a blind eye

No delivery/communication after 6 weeks, despite taking payment straight away, will not post my review of product whilst being factually correct. Not returning calls, no action. I will never use the service again.

I ordered a few times from them and never been disappointed. Excellent service especially if you ask for it to be delivered to a local Tesco store.

I'm shocked at what I see here, my experience of Tesco is one of friendly staff, excellent customer services and I have so far had no problem. May I also add Tesco do an excellent job in supporting local communities with a variety of projects for needy people.

Well all the reviews on here says at all. I certainly will never order from them again. Absolute nightmare trying to get a refund from a third party seller via Tesco Direct. Will stick to other well deserving companies in future..

I had a problem with a refund. Spoke to Ann at the refund department at customer services. She said she would look into the problem and phone me back the next day. I'm pleased to say she phoned and had sorted everything out. Her service was excellent and she was easy to talk to. I wish every company had an "Ann".

Absolutely shocking how we have been treated. I will never use TESCO DIRECT again. Order not showing up more than once, no one emailing or calling us when they said they would. Nearly two weeks later and two complaints sent through the online form and no one has contacted us plus I had to speak to 5 different people and spend 20 odd quid on phone calls!. Appalling . I expected more from Tesco. Questioning now if I will be as loyal as I have with grocery shopping for last 20+ years!!......

In a word, awful!! Ordered my daughter's bike through Tesco Direct using their recommended bike supplier, EBIkes. Firstly, the package was missing parts. Secondly the bike came with the front forks installed back to front. I am still awaiting the missing parts now, a week on from my original request to have these delivered, and still no sign. Tesco just do not want to know and seem to be washing their hands of any accountability to try and resolve. Absolutely appalling customer service. Will never use them again.

Alsolutly rubbish customer service. Ordered trampoline got email to say it was dispatched tues 7th. It is now 16th and still no sign of goods. Last bullsxxx answer from customer service item had lost label so courier could not deliver. Now looking at next week for delivery they are quick enough to take money and rhyme off same old rubbish at each phone call. DO NOT ORDER FROM TESCO DIRECT

seem to be strange going on in this company.check my account as i knew i had an order i cancelled but it is stating i picked it up,but i did not and also date and time it says i picked it up well i was 20 mile away leaving my kids at school.i do not have the item and i most certainly did not pick it up but the money was taken and never returned.so to me this is fraud so i will be avoiding tesco from now on if they can do this and lie then i will not support a company in this way.

CASH BACK FROM TESCO BANK VIA QUIDCO !

21 Nov 15 Tesco Bank Car Insurance £1.00 £50.00 2027519 Claim closed = CASH BACK 0 GBP

DON'T WAST YOUR TIME AND DON'T EXPECT ANY CASH BACK FROM TESCO BANK VIA QUIDCO !!!!