Terra Universal, Inc. Bewertungen 758

I recently reached out to Terra with a fairly unique set of needs, and I had the pleasure of working with Daniel Magpayo, one of their Sales Engineers. Daniel delivered exceptional support from the very first interaction. He responded quickly, communicated clearly, and approached every part of the process with a high level of professionalism and structure.
Daniel’s technical knowledge and ability to break down potential solutions in a way that was easy to understand, and his genuine commitment to helping me reach the best possible outcome was very appreciated on my end. Even though my requirements ultimately didn’t align with an available solution, Daniel explored every angle. At every step, I felt fully supported and valued as a customer.
Daniel’s combination of expertise, customer-centric mindset, and consistency in follow‑through made the experience outstanding. 10/10 service. Couldn’t have asked for better. Terra is lucky to have him.

Jessica Chavez does an amazing job. She is always available. She has solved many of BLH problems with her swift thinking and exceptional customer service. She helped us navigate many of the new tarriff fees so we can budget properly moving forward.

The overall purchasing experience was smooth and easy.
While I had some difficulty identifying the exact products and confirming lead times, the process moved forward efficiently with clear guidance.
Eddie was helpful in pointing me to the right items and providing accurate delivery information, which made things much easier to manage.
I appreciate the support throughout the process.

Overall experience was mixed through (3) different orders. We experienced great customer service and then lost our rep after the first and second orders were fulfilled. This lag moment was the reason our score is lower as we had to shuffle through a few new reps (for about a month) until we were given Leslie Renteria in customer service to assist us. She took on the follow up for our third order and brought our projected shipping date in by two weeks. Having the same consistent assistance changed the follow up process and brought more assurance to the updates we received.

Jessica just made my day a whole lot easier. Fast customer service - answered all my questions and found a solution quick fast. It's always good to have knowledgeable people on the other end when you have a issue.

I ordered ovens in July, and my colleagues did not install them until January. It was at this point we realized on one we had received the wrong power cord. I doubted I would get any resolution after such a long time had past, but Taso and Carmen reach out to the MFG for us and we got the necessary cord at no charge. I am very happy with the experience.

Front beginning to the end starting with terrible customer service then overcomplicated shipping rules and shipping time and to end with a machine doesn’t perform the way it should

Good company

I’ve been working with my company on modifying a glovebox from TU. I’ve had just about a million questions and have been using the chat feature daily to get my answers. I really like that I can chat with a live representative and get answers in a timely manner. Every time I’ve used the chat feature, Gabriel has attended to me. Gabriel has been such a great help in handling all my random questions ranging from super specific measurements to questions about the butyl gloves. Even if Gabriel doesn’t have an immediate answer, I’m promised and delivered a follow up email with my answer. I’m super appreciative of the live support

⭐⭐⭐⭐⭐ Outstanding Customer Service – Leslie Went Above and Beyond

I initially ordered a 14 mL item but received 5 mL due to an incorrect product title (the description did state 5 mL, which we unfortunately overlooked).

I was not sure about replacement/refund.

What truly stood out was Leslie’s exceptional customer service. Leslie responded promptly, immediately acknowledged the mistake, corrected the listing, and issued a refund without hesitation. Leslie professionalism and ownership of the issue were genuinely impressive.

Because of Leslie’s quick and fair resolution, we reordered immediately. Terra Universal offers very competitive pricing, fast shipping, and outstanding customer support. Highly recommended — especially thanks to Leslie’s exemplary service.

Loren replied quickly and provided me with exactly what I needed

Great customer service. When our fan filter unit arrived damaged multiple times the Leslie from the customer service team was able to promptly replace it. Despite our positive experience with the customer service items did arrive broken or damaged multiple times.

Jesus was a great help. He was responsive and was even able to decrease our Leadtime. Terr Universal is lucky to have him.

I worked with Taso and Carmen for a modular cleanroom project. They were very responsive, shared competitive quotes and showed a lot of attention to detail in designing a custom solutions to meet our needs. I would recommend.

Justin Tran is consistently friendly and helpful. I've come back 2-3 times with follow-up questions while speccing a project and they're quick to respond and happy to help!

Order overdue by months, with no communication.

Taso and Carmen are quick at providing quotes and answering questions. They are knowledgeable about the product and make everything so easy!

Everyone at Terra Universal responded to my inquiries quickly and thoroughly. I received emails from Leslie Renteria and Jesus Franco. Both were complete and fast. Many thanks

The men that came out were considerate, quick, and cleaned up any mess.

Took full responsibility when product came in damaged